The Service Team of the Year Award

For passionate and determined teams supporting people affected by cancer.

About this award

The Service Team of the Year Award recognises a group of volunteers that:

  • supports Macmillan’s work in a particular geographic or subject area, helping to create positive change or supporting people affected by cancer
  • works together to support and understand the needs and views of people affected by cancer, highlighting the importance of teamwork
  • offers tailored support, or supports others to be there for people at their time of need
  • shows commitment and determination, above and beyond the role, to improve the lives of people affected by cancer.

Macmillan Bristol Buddies, 2019 UK winner

The Macmillan Bristol Buddies scheme (which covers Bristol, North Somerset and South Gloucestershire) offers practical and emotional support to people with cancer in their homes and the local community, by mowing lawns, going shopping or chatting over a cuppa.

Volunteers complement the work of local Macmillan professionals, such as nurses and cancer support workers. ‘It’s a superb model for supporting people in the community, so they feel cared for beyond the hospital setting. It also helps people to give back to Macmillan as a volunteer,’ says Macmillan Partnership Manager, Maggie Crowe.

'The Buddies scheme is fantastic, especially for socially isolated clients – it helps them to engage with other community support,' says Helen Shallcross, from the Macmillan Rehabilitation and Support Service.

Service users described the buddies as being very kind, and spoke about instances of help – such as organising household bills and creating a memory box for a young Mum with cancer, to help her plan for the future and pass on treasured memories.

For any further queries, please contact our Volunteering team at