Contact us

Find contact details for our expert teams. From cancer information nurse specialists on the Macmillan Support Line, to our fundraising experts on our Supporter Care Team, we are here to help.
On this page

Talk to a cancer specialist

A person holding a telephone receiver.

If you have a question about cancer, or you just need someone to listen, you can chat to our trained advisors, including cancer information specialist nurses on the Macmillan Support Line. From cancer treatment, to money worries, to feeling down, there is no problem too big or small and we will do whatever it takes to support you.

You might think other people need help more, but you shouldn't let that stop you from contacting us. We are here for everybody living with or affected by cancer and we want to hear from you.

For free, confidential advice from our cancer specialists you can:

  • Call the Macmillan Support Line for free on 0808 808 00 00 as it can be easier to discuss diagnosis, treatments or practical support in real time with a specialist.
  • You can also chat online with our specialists. When chat is open you will see a 'Chat to us' icon at the bottom right of your screen. Click this to start the service. You will be asked a few questions to direct you to the best service to support you.
  • If you would like to send us an email please complete our online form. All emails are answered during opening hours and we will reply within two working days.

However you get in touch we will always help you get support from the relevant service. The opening times for each of our support services are listed below.

Opening times 

Common questions about the Macmillan Support Line

  • Keeping people safe
    It is important that the people who speak to us, and our colleagues on the Macmillan Support Line, feel safe. We have information about unacceptable behaviour when using the Macmillan Support Line.
  • Call recording and monitoring

    Calls to our Macmillan Support Line are confidential, but may be monitored and recorded for quality and training purposes.

  • About our call charges

    Calls to Macmillan's Support Line on 0808 808 00 00 are free on all UK landlines and UK mobile phones.

    If you are calling from a business phone, you should check with your provider whether there will be a charge for calling numbers starting with 0800 or 0808.

  • If you are calling from outside the UK

    If you're calling from outside of the UK you can contact us on +44 207 091 2230. We are unable to advise on healthcare systems overseas. Please note that calls to these numbers are not free when made from phones based outside the UK.

  • If you are deaf or hard of hearing

    You can ask for a British Sign Language (BSL) interpreter call to be set up if you need further assistance. You can do this by emailing us or chatting online to arrange a BSL interpreter call to be set up. Or you can have a hearing family member or friend call the support line on your behalf.

    Please note, it can take up to 3 working days to arrange a call. This depends on the availability of BSL interpreters and finding a time that suits you. You will need to have access to a laptop or PC, a good internet connection and a webcam. Call 0808 808 00 00 (8am to 8pm, 7 days a week) to find out more about this service.

    For non-BSL users, you can chat online with nurses, welfare rights advisers, financial guides and cancer information specialists everyday, from 8am to 8pm.

    You can make text relay calls by dialling 18001 followed by 0808 808 00 00. The Relay UK app is also available to download on Google Play or App Store.

  • How do I get support if the helpline is closed?

    We know that there can be times that you might need information and support when the Macmillan Support Line is closed.

    Our Online Community forums is a free place for people living with or affected by cancer to chat about the issues or ask questions. It is available 24 hours a day, 7 days a week.

    You can find lots of information written by our cancer information team on our website about diagnosis, treatments and the impacts of cancer.

Contact us about fundraising, events or donations

If you would like to talk to someone about fundraising, events, donations, or Direct Debits for Macmillan, you can call our Supporter Care team on 0300 1000 200 (Monday to Friday 9am-5pm)

Email the Supporter Care team

Questions about Macmillan's Coffee Morning? Contact the Coffee Morning Team.

Contact Macmillan's head office

For business and sales enquiries, or to contact a Macmillan member of staff, you can call us on 020 7840 7840. You can also email us using our online form.

Email head office

Update contact details and preferences

If you would like to update your address, or let us know how you would prefer to hear from us, you can call our Supporter Care team on 0300 1000 200 (Monday to Friday 9am-5pm) to change your contact preferences. You can also update your details online.

Update address

Update contact preferences

Share feedback about Macmillan

If you have something you want to share with us about our services or activities, we'd love to hear from you. This will help us improve the way we do things and help us be there for people living with cancer in the best way possible. We have information on how to leave a complaint or give feedback.

To share feedback about Macmillan, please fill in our feedback form.

Give feedback

Press enquiries

To contact our press team, you can:

Note: This number is for media enquiries only.

Find out more about how to contact our press office, including regional and local contacts.

Questions about jobs or internships at Macmillan

If you need any help with the application process, you can contact our recruitment team:

Find out more about jobs and careers at Macmillan.

Contact a Macmillan Cancer Centre

Looking for the contact details for your local Macmillan Cancer Centre?

Visit our Macmillan Cancer Centre pages.

Find services and events in your area

To find the latest updates, events and support from Macmillan in your local area, enter your postcode or location into our In Your Area website. 

Find our offices

We have Macmillan offices in London and Shipley. Find our offices.