Accessibility statement

Macmillan Cancer Support is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so strive to adhere to many of the available standards and guidelines.

Accessibility standards

At Macmillan we endeavour to build accessibility into our design thinking, technical development and testing. We know that our customers and donors hold us to high standards, and we are committed to the periodic review and continual improvement of the accessibility of all our site. 
All Macmillan websites, made by Macmillan or our partners, are obligated to have, or be working towards, WCAG 2.2 AA. This is the standard that UK organisations recognise as satisfying their legal obligations as defined by the Equality Act of 2010
Additionally we work hard to make our content accessible in alternative languages and formats. Where there are gaps, we provide information in alternative formats and translations on request. This is a free service, and requests can be made by emailing

Cancer information in different formats

We have cancer information in different languages and accessible formats including audio, easy read and British Sign Language. If you have any questions, please email us on

We produce:

PDF Documents

Macmillan is working towards WCAG 2.1 and PDF/UA standards for all cancer information PDFs (portable document format).

Some PDF documents are not fully accessible in several ways including:

  • Missing alternative text
  • Missing document structure
  • Content structure does not always follow logical reading order 

Cancer information in PDF is alternatively available in other formats

We continue to evaluate our digital document formats and their accessibility to make our information as inclusive as possible. We have more information about how we produce our information

If you have any feedback about our cancer information PDFs, please email us at 

Things that can help you use our website

We have made the site as usable as we can, but you might have a better experience if you change the settings on your computer to suit your individual needs. Here's some tips which could help you.

Fonts to help people with dyslexia

There are free downloadable fonts available including Dyslexie and OpenDyslexic to help users with dyslexia or dyslexia-related issues. These can make our site easier to use.

Using the keyboard to move around

Some people find it easier to move through web pages using the 'Tab' button on the keyboard, and using 'Enter' to click on links and buttons.

Making things bigger – zoom and magnifiers

Zooming in makes the text and images on a web page bigger. You can use the 'View' menu in your browser, or you can press 'Ctrl' and '+' or 'Ctrl' and '-' on the keyboard.

Screen magnifiers let you look at small areas of the screen at a much bigger size. There are magnifiers built in to your computer. Go to your computer’s settings. You can also download other magnification programmes to install on your computer, which often have more features.

Changing colours and fonts

You can change the colour of web pages to increase or decrease the contrast, or to invert the colours. You can also make the font size of web pages bigger. You can do this through settings in your browser (eg Chrome, Firefox, Internet Explorer). Sometimes you need to install 'extensions' or 'add ons' for your browser.

Using your voice - voice recognition

With voice recognition, you can talk to your computer. You can open programmes and do other tasks using your voice. Your computer comes with voice recognition programmes. Go to your computer’s settings.

You can also download other voice recognition programmes to install on your computer, which often have more features.

If you can’t see the screen - screen readers

Screen readers will read out menus and buttons, web pages and documents to help you use the computer if you can’t see the screen. There are screen readers built into your computer. Go to your computer’s settings.

You can also download other screen readers that have more features.

How accessible this website is

We are aware that parts of our website are not fully accessible, and we are working to fix them. This includes fixes for: 

  • Screen readers not interacting correctly with some elements of our pages and icons 
  • Keyboard and tab-driven navigation 
  • Some of our content has inadequate markup or faulty heading hierarchy 
  • Some images not having adequate descriptions for screen readers 
  • Tab orders and keyboard interactions on some pages are not logical 
  • Some of our colour combinations lack contrast 
  • Some of our interactive elements have poor labelling and unclear function 
  • Some interactive elements may have less than 24px x 24px target size
  • Spam protectors may require resolving a puzzle

Reporting accessibility problems with this website

If you have something you want to share with us about Macmillan's website, or any of our other services or activities, you can share feedback by filling in our feedback form.


Give feedback