Macmillan Chat Service
When should I use Macmillan online chat?
Talking about cancer can be tough. Our cancer information and support specialists offer a listening ear. We can talk about whatever matters to you. We can also offer guidance and can help you find the right information and support for you.
In this video: Maria, a Macmillan Cancer Information and Support Officer, discusses the type of support the Macmillan Support Line can offer by phone, chat and email.
How do I use chat?
When chat is open you will see a 'Chat to us' icon at the bottom right of your screen. Click this to start the service.
You will be asked a couple of basic questions like your name and email address and you can choose what you want to talk about. This helps us get the right person on the chat for you.
Normally you will receive a response in under ten minutes.
Our chat service is open 8am to 8pm seven days a week. Please note the opening times may vary by service.
How our specialist support by chat can help
As well as emotional support we provide specialist services to help you.
Our chat service is open 8am to 8pm, seven days a week. Please note the opening times may vary by service.
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Information and support team and Cancer information nurse specialists, 7 days a week, 8am to 8pm.
- Welfare rights advice, Monday-Friday, 8am to 8pm, Saturday-Sunday, 9am to 5pm.
- Energy advice, Monday-Friday, 8am to 6pm.
- Financial guidance, Monday-Friday, 8am to 6pm.
- Work support service, Monday-Friday, 8am to 6pm.
Conditions of use
Before you start your live chat, we will ask for some quick details from you. By using this service you are agreeing to share your information with us. We promise to keep your details safe. For more information about how we handle your personal data please read our privacy policy.
The webchat is for people aged 18 or over. If you are under 18 years old, we have included details of support services on our Teenagers and Young Adults support page.
Our cancer information meets the PIF TICK quality mark.
This means it is easy to use, up-to-date and based on the latest evidence. Learn more about how we produce our information.