Cancer Information and Support Team
On this page
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How our cancer information and support team can help you
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How to contact the cancer information and support team
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Language interpreters and options if you are Deaf or hard of hearing
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Preparing for your call
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Online tools and information
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Other ways our support line can help
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About our information
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How we can help
How our cancer information and support team can help you
Our advisers can give general information and emotional support to people affected by cancer. This includes people supporting someone with cancer.
Our advisers offer emotional support to anyone affected by cancer. They will find the most appropriate support for your situation and discuss the options with you. They will connect you with other specialist teams on the Macmillan Support Line if needed.
Advisers can offer personalised emotional and practical support and can answer any questions you might have. Frequent questions that we are asked include:
- Where can I get practical and emotional support?
- What support can I get after coming home from hospital?
- Do you provide counselling to support me with my diagnosis?
- Where can I find out more about cancer treatments and side effects?
- How can I get information about pain management?
We are also here to listen if you just want to get in touch by phone, online chat or email.
How to contact the cancer information and support team
Most people call the Macmillan Support Line on 0808 808 00 00 as it can be easier to chat in real time with our cancer information and support advisers. When you call you will hear a set of options and you can select the one you need. Our cancer information and support team work 8am to 8pm, 7 days a week.
You can also chat to us online. When chat is open you will see a 'Chat to us' icon at the bottom right of your screen. Click this to start the service. You will be asked a few questions to direct you to the best service to support you.
If you send us an email with questions about cancer and work, please complete our online form. All emails are answered during opening hours and we will reply within 2 working days.
Language interpreters and options if you are Deaf or hard of hearing
We have interpreters available on our support line if you would like to speak to someone in a different language. Please state the language you need (in English) when you phone.
If you are Deaf or hard of hearing you can chat online, or visit the Macmillan Support Line page for details about using text relay or arranging a British Sign Language interpreter.
Preparing for your call
Before you contact the support line it's helpful to have details of your questions at hand and have something to take notes with. This can include any information you have been given so far about a cancer diagnosis, treatments or money and finances.
We understand that there is a lot to take in. Our team will email you, or write to you after the call and send you a summary of the call along with any relevant links and resources.
Online tools and information
We have lots of information about cancer types, diagnostic tests and treatments on our website.
Our Online Community is a safe space where you can chat anonymously people in a similar situation to yours. You can also use the Ask the expert forum to ask questions.
Other ways our support line can help
We know that cancer can impact all aspects of our lives. Our support line is made up of specialist teams who can help you with:
- Clinical information from our nurses about things like diagnosis and treatments from our nurse specialists. 7 days a week, 8am to 8pm.
- Questions about money and cancer, and energy costs. Monday to Friday, 8am to 6pm.
- Your rights at work, or if you're self-employed. Monday to Friday, 8am to 6pm.
- Welfare rights advice, for information about benefits. Monday to Friday, 8am to 8pm, Saturday to Sunday, 9am to 5pm.
To contact any of our teams call the Macmillan Support Line for free on 0808 808 00 00, chat online, or email us and you will be given the options and opening times for each team.
About our information
This information has been produced by Macmillan's Digital Content Editor team and reviewed by Macmillan's Direct Services team.
Learn more about how we produce our cancer information.