Financial Guidance

Financial issues can cause worry if you become ill. Find out more about how Macmillan can help you with your finances.

Cancer and money

It may not be the first of your worries, but cancer can be tough on your finances. You may earn less if you need to stop working or reduce your hours. You may spend more on everyday costs like heating and travelling to hospital. But with our support and guidance no one has to face the financial impact of cancer alone.

How our financial guides can help you

We can help with all aspects of your finances, and give you personalised support and guidance to help you plan your budget, manage your money and understand your personal finance options.

From mortgages, pensions, insurance and other financial products to helping you with budgeting and savings or writing your will, our financial guides understand how cancer can affect your finances.

When it comes to things like your mortgage repayments, insurance and pension policies and financial planning we’ll help reduce the impact cancer can have on your finances.

Our financial guides help you with financial support if you are not sure what might be best in your situation.

We cover all aspects of finance and money including:

How to talk to a financial guide

Macmillan Support Line

Our specialist Financial Guidance service is available to anyone who calls the Macmillan Support Line.

Talking about cancer can be tough. Our cancer information and support specialists offer a listening ear. We can talk about whatever matters to you. We can also offer guidance and help you find the right information and support in your area.

You can call the Macmillan Support Line for free on 0808 808 00 00, 8am to 8pm, 7 days a week. Advisers can provide emotional and practical support and information.  

Specialist services

As well as emotional support we provide specialist services to help you. Please note the opening times may vary by service.

  • Cancer information nurse specialist, 7 days a week, 8am to 8pm. Our experienced cancer nurses can talk you through information about your diagnosis and treatment.
  • Welfare rights advice, Monday to Friday, 8am to 8pm, Saturday to Sunday, 9am to 5pm. Our welfare rights advisers can tell you about benefits and other financial support.
  • Energy advice, Monday to Friday, 8am to 6pm. We have energy advisers who can help you reduce the costs of your heating and electricity.
  • Financial guidanceMonday to Friday, 8am to 6pm. Our financial guides are experts in helping to reduce the financial impact of cancer.
  • Work support service, Monday to Friday, 8am to 6pm. Our dedicated work support specialists help you to understand your rights at work.
  • Macmillan Grants - we can also give you information about Macmillan Grants.

Online tools and information

We also have a range of information including:

  • Our money and benefits information including information on insurance, mortgages, grants and benefits.
  • Our Online Community where you can chat anonymously with experts and people in a similar situation to yours. You can talk about anything cancer related, including benefits.


The financial guidance service will not advise you on the merits of buying, selling, cancelling or making a claim on a specific financial product from any company or otherwise provide you with any regulated services. As a guidance service, we do not provide financial advice or carry on other activities that are regulated and we are not authorised or regulated by the Financial Conduct Authority. No part of our service constitutes, nor is intended to constitute, a financial promotion within the meaning of the Financial Services and Markets Act 2000 nor an invitation or inducement to engage in investment activity.

The aim of the financial guidance service is to provide you with information to help you make informed decisions about your personal finances. For financial advice, including recommendations to buy, sell, cancel or make a claim on specific financial products or to obtain any other type of financial services, you should speak to a financial adviser or company who is permitted to provide you with those services. You can find a local financial advice firm or other type of firm who provides regulated services on the Financial Conduct Authority's website.

The information that we provide you is for general guidance on your rights and responsibilities and is not legal advice. We are not liable to you for any information or services obtained by you from, or given to you by, a third party.

The information that we provide you on our website is for general guidance and is not financial or legal advice. We are not liable to you for any information or services obtained by you from, or given to you by, a third party. If you need more details on your rights, please contact a financial, legal or other appropriate adviser.