Give with confidence

You’re part of a huge movement that’s making a real difference to people affected by cancer. Almost everything we do, from Macmillan nurses to providing cancer information to helping people with money worries, relies on donations. We simply would not be here without supporters like you.

So you have the right to know you can trust us to be honest and treat you with respect. When you give to Macmillan, we give you our word your money will help make sure no one faces cancer alone.

Your guarantee

You’ll never feel under pressure to give more than you want.

• You’ll always know where your donation goes.
• Your personal details are safe and you can tell us how to use them.
• You can choose how we contact you and change this at any time.
• You can tell us when something’s wrong and we’ll put it right if we can.
• You can count on us to support your fundraising every step of the way.
• You’ll hear about the difference you’re making, with a big THANK YOU from us.

Our promise

We’ll make sure our fundraising is legal and follows best practice.

• We’ll always use the Fundraising Regulator code of Fundraising Practice.
• We’ll make our annual report and accounts easy to understand.
• We’ll keep your details safe and never sell or swap them.
• If things go wrong, we’ll listen, act and learn.
• When things go well, we’ll try to do even better - so please tell us if you like something we've done.
• We’ll tell you how your donations are helping to change lives.

We’ll take care to understand what’s important to people affected by cancer and how we can support everyone who needs us.

Contact us

Still have questions? Contact our Supporter Care Hub on 0300 1000 200 between 9am-5pm Monday-Friday, or email us at fundraising@macmillan.org.uk

Our promise to you

You’re part of a huge movement that’s making a real difference to people living with cancer. You can read our fundraising promise to you on the Fundraising Standards page.

Complaints

We appreciate all feedback, both compliments and things we could do better. To make a complaint about our service or fundraising activity please contact us.

After you’ve contacted us, if you’re still not satisfied, you can take your complaint to the Fundraising Regulator at:
Fundraising Regulator
2nd floor, CAN Mezzanine Building
49-51 East Road
London
N1 6AH
Call 0300 999 3407

Email enquiries@fundraisingregulator.org.uk