Guidance for Macmillan volunteers
Updated to reflect recent government announcements
Updated 31 May 2022
As of early May 2022, we have removed many of our COVID-19 related restrictions on activity, in line with changes that have taken place in wider society over the past few months.
The safety of our volunteers, staff colleagues and people with cancer remains our number one priority and consequently we will maintain COVID-19 control measures in some circumstances, and we would encourage all staff and volunteers to continue to exercise caution when meeting others.
There are three key scenarios where restrictions are still in place:
- You should not volunteer for Macmillan if you have COVID-19 symptoms or have tested positive for COVID-19 (for a minimum of five days following a positive test or 10 days when meeting with people living with cancer).
- When meeting indoors with people living with cancer, all volunteers must carry out a lateral flow test earlier that same day and must always carry and offer to wear a face covering during the visit.
- When volunteering at certain third-party events, we may need to ask volunteers to follow restrictions set by the event organiser (eg. social distancing, wearing facemasks, lateral flow tests). Any such restrictions will always be made clear to you in the event briefing notes.
If you have any questions about the above, please contact your Volunteer Manager or the Supporter Care Hub (0300 1000 200 or firstname.lastname@example.org) before carrying out any volunteering activities.
You may also wish to use the following services, which are available to volunteers, people affected by cancer and the public:
- The Macmillan Support Line: available on 0808 808 00 00 and via online chat (opening hours are 8am-8pm, 7 days a week)
- Macmillan’s Online Community: available 24/7 at community.macmillan.org.uk
- Macmillan Website: our website provides cancer information 24/7, including a dedicated section on coronavirus
Macmillan volunteers also have access to Macmillan's EAP (Employee Assistance Programme). This offers phone support including a stress helpline, structured telephone counselling, referral to face-to-face counselling, and more. Online help offers online chat through the My Healthy Advantage app, emotional support, fitness advice, and more. These services are available 24 hours a day, 7 days a week. Please contact your Volunteer Manager for details on how to access the service.
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