2017 Annual report and accounts

In 2017, thanks to the money you helped us raise, we invested £192 million to improve the lives of people with cancer.

For all the details, download our full annual report and accounts [PDF].

If you’re short on time, you can download an overview of the report [PDF].

Have a look below at some of the ways we supported people living with cancer, or see how we raised and spent our money.

Healthcare services

We aim to make sure everyone living with cancer receives the very best healthcare from diagnosis, through treatment and recovery, if they’re living with a treatable but not curable cancer, and at the end of their life.

2017 highlights include:

  • Increasing the number of Macmillan nurse posts to over 5,700, almost 600 more than in 2016. In total we had over 7,700 Macmillan healthcare professional posts at the end of 2017, over 800 more than the year before.
  • Delivering a variety of face-to-face learning and development courses, attended by 7,100 Macmillan professionals, 5,200 more than in 2016, to support them in delivering and improving cancer care.
  • We committed over £1 million to develop our Improving the Cancer Journey programme in Fife. The aim is to put people living with cancer and their families at the centre of decision making about their care, and to improve access to community services which address their identified needs. 
  • Since 2012 our Macmillan electronic holistic needs assessment tool has been used over 60,000 times to quickly and effectively assess the needs of people living with cancer. We continued to work with NHS bodies across the UK to encourage them to use this tool.


Information and support services

We believe people should have easy access to the information and support they need throughout their experience of cancer. That’s why we provide free, expert information resources and confidential support online, over the phone, in communities and in hospitals. 

2017 highlights include:

  • We opened four new information and support centres and completed improvement works to two existing centres. We now have 138 information and support centres across the UK, which helped over 304,000 people in 2017.
  • Our Support Line team of trained experts answered 152,000 calls, emails, and questions received via our website. This supported almost 97,000 people.
  • Our mobile information and support services reached over 181,000 people in 2017, an impressive 57% rise on 2016. They visited high streets, communities and events across the UK.
  • Over 6 million people visited our online support platforms for practical advice and support, almost 926,000 more than in 2016. This includes over 1.5 million people using our Online Community.


Financial help services

We help people claim the benefits they’re entitled to and provide free financial guidance, as well as give one-off grants and campaign for a fairer deal. We also work with other organisations to improve financial services and campaign for change.

2017 highlights include:

  • £13.9 million in Macmillan grants were given out to 36,000 people.
  • Our local benefits advice services helped over 136,000 people across the UK secure over £211.4 million in benefits they were entitled to but not claiming. This was 15,400 more people than in 2016 and an extra £10.1 million in benefits.
  • The Welfare Rights team on the Macmillan Support Line helped 25,600 people to claim over £62.9 million in benefits they were entitled to.
  • 2,100 more employers signed up to our Macmillan at Work service, taking our total to over 7,100. We delivered training sessions to over 1,500 line managers and HR managers, helping employers to provide quality support to any employee affected by cancer.


Practical and emotional support services

Cancer affects all aspects of a person’s life, not just their physical health. That’s why we provide services that identify and aim to meet the holistic needs of people living with cancer. We also work with other organisations to help them do the same.

2017 highlights include:

  • Our volunteer-led support schemes provided emotional and practical support on 12,100 occasions to 1,800 people affected by cancer – 19% more people than in 2016. 
  • 4,800 people applied for volunteering roles on our Volunteering Village webpages. Opportunities ranged from volunteering at fundraising events, to providing practical support to people affected by cancer, to campaigning to improve cancer care.
  • Our work to raise awareness and ensure more carers benefit from the information and support available to them helped to generate over 100,000 visits to our Macmillan webpages.

Download our full annual report and accounts [PDF, 6.1MB], or read a summary of our achievements in our 2016 annual report overview [PDF].