2016 annual report and accounts

In 2016, thanks to the incredible generosity of our supporters, we invested over
£170 million, a record sum, in our work to improve the lives of people with cancer.

For all the details, download our full annual report and accounts [PDF].

If you’re short on time, you can download an overview of the report [PDF]. Alternatively, scroll down for a quick look at some of the different ways we supported people last year, or see how we raised and spent our money.

Ravinder's story

Ravinder first contacted the Macmillan Support Line when she suspected she had cancer. After it was confirmed she had breast cancer, and throughout her journey, she called our support line to talk.


‘I wanted to beat it, and I think Macmillan played a big part in that. I knew if I had a bad day they were there for me.’

To say thank you Ravinder wanted to fundraise for us. With help from her nephew, she organised a night of music and entertainment that raised an incredible £71,000.

Ravinder smiling.

Watch: all about Ravinder's experiences

Macmillan Support Line

Watch: all about Ravinder's experiences

Macmillan Support Line


Healthcare services

Our aim is to make sure everyone diagnosed with cancer receives the very best healthcare. This involves us funding and supporting a wide range of Macmillan professionals who provide expert holistic support.

2016 highlights include:

  • Increasing the number of Macmillan nurse posts to nearly 5,200, and in total we had over 6,900 Macmillan healthcare professional posts at the end of 2016, over 660 more than the year before.
  • Committing to invest £7 million over five years to increase the clinical nurse specialist and cancer support worker workforce in Northern Ireland by approximately 60 posts.
  • Following extensive campaigning by Macmillan and our supporters, the government has set out an end-of-life care action plan for England.
  • Distributing over 1,000 learning and development grants, totalling £900,000, to support Macmillan professionals and equip them with the skills and tools they need to deliver high-quality care.

Claire seated.

Watch: all about Claire's experiences

Find out more about Macmillan nurses

Watch: all about Claire's experiences

Find out more about Macmillan nurses


Information and support services

We provide a range of information and support services that people can access online, over the phone, in their communities and in hospitals.

2016 highlights include:

  • In 2016, 3.7 million people accessed our wide range of printed information resources available about cancer, treatments and much more.
  • Over 907,000 people used our online community last year, 16% more than in 2015.
  • We reached 115,800 people affected by cancer through our mobile cancer information and support services, a record-breaking figure and 55% more than we reached in 2015.


Financial help services

We help people claim the benefits they’re entitled to and provide free financial guidance, as well as give one-off grants and campaign for a fairer deal. We also work with other organisations to improve financial services and campaign for change.

2016 highlights include:

  • Our local benefits advice services helped almost 66,000 people across the UK secure over £201.3 million in benefits they were entitled to but not receiving. 
  • The Welfare Rights team on the Macmillan Support Line helped 20,800 people to claim almost £55.4 million in benefits they were entitled to.
  • £13.5 million in Macmillan grants were given out to 34,700 people.

A man called Chris is wearing a telephone headset. He is in an office setting.

Watch: all about Chris's role as a Welfare Rights Adviser

Make money one less worry

Read about how Cath was supported with her finances

Watch: all about Chris's role as a Welfare Rights Adviser

Make money one less worry

Read about how Cath was supported with her finances


Practical and emotional support services

Cancer affects all aspects of a person’s life, not just their physical health. That’s why we provide and encourage other organisations to provide, services which identify and meet the all-round needs of people with cancer.

2016 highlights include:

  • Over 1,500 people with cancer received support to meet their emotional and practical support needs through our volunteer-led support schemes.
  • Over 15,000 people signed a petition calling for improved support for carers. We presented the stories of over 400 cancer carers to support our recommendations to the government on how to shape a new Carers Strategy for England.

Download our full annual report and accounts [PDF, 4.7MB], or read a summary of our achievements in our 2016 annual report overview [PDF].

Murray sits in a hospital ward holding a cup of tea