Supporting you through the coronavirus pandemic

We know that going through cancer can be a really difficult time. And now coronavirus is making it even harder.

If you're worried about something and you need to talk to someone, we're here to listen. There is also support available. On this page, you will find information about the different support options, as well as the teams in Macmillan you can speak to and how to get in touch.

Financial support and coroavirus

We know that cancer can be tough on your finances. The coronavirus pandemic may have made it even tougher. We have more information about financial help and the benefits and support available to people with cancer.

Talk to our Financial Guidance team

If you are worried about money, there are people you can talk to:

  • Our Financial Guides are here to give you personalised support to help you plan your budget, manage your money and understand your personal finance options, such as mortgages, pensions and insurance.
  • Our Welfare Rights Advisors can help you to find out what benefits you might be entitled to.
  • Our Energy Advisors can help you with things like access to energy schemes and grants.

If you would like to talk to speak to someone in the financial guidance team, you can:

You can also post a question for the team in our Online Community. Someone will aim to respond to your post within 2 working days.

Our Financial guides and Energy advisors are available Monday-Friday, 8am-6pm. Our Welfare rights advisers are also available Monday-Friday, 8am-6pm, as well as 9am-5pm on Saturday and Sundays.

Support from your bank

Macmillan is continuing to work in partnership with a number of banks to support customers who may be impacted financially following their cancer diagnosis.

If you have an account with Lloyds Bank, Halifax, Bank of Scotland, you can speak to their support teams by calling the numbers below.

  • Lloyds Bank: Call free on 0800 015 0016 (Monday to Friday, 9am to 5pm)
  • Halifax: Call free on 0800 028 2692 (Monday to Friday, 9am – 5pm)
  • Bank of Scotland: Call free on 0800 015 0166 (Monday to Friday, 9am to 5pm)
  • Nationwide Specialist Support team: Call free on 0800 917 2393 (Monday to Friday, 9am - 5pm)

If you bank with Natwest Group or Barclays, visit their websites to find out more about how they are supporting customers during the pandemic

Temporary help from your lender

Coronavirus has caused short term financial difficulties for many people. In response to this most lenders have introduced temporary measures to help people facing monthly payment problems on their mortgages.

You can read more about this on the Financial Conduct Authority (FCA) website.

MoneyHelper

MoneyHelper is information provided by the government-funded Money and Pensions Service. They have put together guidance on how to deal with any of the financial effects of coronavirus

Work support and coronavirus

When you have cancer, coping with work and treatment can be very difficult. We understand that coping with work and cancer during the coronavirus crisis is even more worrying. 

We have information about your employment rights when you have cancer and general work and cancer information.

Talk to a Work Support Advisor

Worries about work are very common for people affected by cancer. If you have or have had cancer, you are protected by law from unfair treatment.

Our Work Support Advisors are here to talk about things like your rights, as well as giving advice to help you talk to your employer.

If the coronavirus pandemic has impacted your work, you can also ask them questions about things like furlough and the Government's Job Retention Scheme.

If you would like to talk to a Work Support Advisor, you can:

They are available to speak to Monday-Friday, 8am-6pm.

You can also post a question to a Work Support Advisor in our Online Community. Someone from the team will aim to respond to your post within 2 working days.

Furlough

If your employer cannot pay their current workforce because of coronavirus, they can furlough employees (put them on temporary leave) and apply for a grant to the Government’s Job retention scheme. This scheme has now been extended until 30 September 2021. 

Reasonable adjustments

Both the Equality Act and the Disability Discrimination Act state that your employer must make reasonable adjustments when the workplace or work practices put you at a ‘substantial disadvantage’ because you have cancer. This is compared with colleagues who do not have cancer.

You may wish to request reasonable adjustments during the coronavirus outbreak. These may include requesting changes such as working from home, changing shift patterns or providing access to software or equipment to allow you to keep working.

Statutory Sick Pay (SPP)

If you are affected by cancer and you cannot work because of coronavirus you may be able to get sick pay. This could be Statutory Sick Pay (SSP) and/or company sick pay.

SSP entitlement has been extended to workers who must self-isolate because they have symptoms or live with someone who has symptoms. More information about SSP can be found on GOV.UK.

We have more information about cancer and sick pay entitlement.

Talk to a Cancer Information Nurse Specialist

Our Cancer Information Nurse Specialists are experienced cancer nurses who give advice and support to people living with cancer.

They can talk you through your diagnosis and treatment, sharing key information to help you manage symptoms and side effects.

You can also talk to them about coronavirus. You might have something you want to talk about, like the coronavirus vaccines or your cancer treatment. Or you might be feeling anxious about what's happening right now, and you just need someone to talk it over with. We know having cancer is hard to cope with. We're here to support you.

If you would like to talk to a Cancer Information Nurse Specialist, you can:

They are available to speak to 7 days a week, 8am-8pm.

You can also post a question for a nurse in our Online Community. One of our nurses will aim to respond to your post within 2 working days.

Talk to our Cancer Information and Support Specialists

Our Cancer Information and Support Specialists are here to listen, offering emotional support, practical information and guidance to help you find the right information and support. They will talk to you about whatever matters to you.

You might be feeling anxious about what's happening, and you just need someone to talk it over with. We know this pandemic has been tough. We're here to support you.

If you would like to talk to a Cancer Information and Support Specialist, you can:

They are available to speak to 7 days a week, 8am-8pm. 

They are available to speak to 7 days a week, 8am-8pm.

You can also post a question for the team in our Online Community. Someone will aim to respond to your post within 2 working days.


We also have information about:

Talk to other people with cancer on our Online Community

Our Macmillan Online Community is a free, safe space where you can connect with others who understand what you're going through 24 hours a day, 7 days a week.

You can chat to other people with cancer, ask them questions, talk about your experiences and share how you're feeling.

Visit the Online Community

Sign up for weekly telephone support

Going through cancer can be an isolating experience at any time, and especially when social distancing. Our free Telephone Buddy service is here for you. We'll match you with someone who understands what you're going through, and they'll give you a weekly call.

Your volunteer buddy will be a listening ear, ready to talk about how you’re feeling and your support needs during this difficult time. They can also let you know about our services, and all the ways Macmillan can help, to ensure you don't face cancer alone.

Sign up for a Telephone Buddy

Find a local support group

Local support groups are based in communities all over the UK. If you are living with cancer, they offer a safe and supportive environment for you to talk about what matters to you.

The coronavirus pandemic and the current regulations has meant that local support groups have been affected. However, there are still lots of groups continuing to run, often virtually, providing a much-needed support network to people living with cancer.

Search for a local group

Easing of coronavirus restrictions

As coronavirus restrictions are starting to ease, it is understandable that this might be a worrying and uncertain time for people living with cancer. We have information about the support that's available, as well as advice to help you stay safe and cope with uncertainty.

Read more about the easing of coronavirus restrictions.