Getting support

The current coronavirus (COVID-19) pandemic is a difficult time for health and social care professionals. It will affect everyone in different ways: physically, emotionally, socially and psychologically. Being on the front line of health and social care services will mean you experience varying levels of stress and distress. This is normal.

However, it is important that you look after yourself and the people you care for so that you stay well, both physically and emotionally.

Support for all NHS staff

The NHS offers various forms of support for its staff:

  • You can call 0300 131 7000 (7am to 11pm, 7 days a week) for support with mental health, financial help, bereavement care and coaching.
  • You can access mental health and well-being apps for free including Unmind, Headspace, Sleepio and Daylight. Find out more
  • You can also text ‘frontline’ to 85258 for support over text 24/7.
  • Download a flyer about support for NHS staff.

Support for Macmillan professionals

As a Macmillan professional, we want to support you as much as possible.

The Macmillan Safeguarding Team is available 24 hours a day, 7 days a week, 365 days of the year. It can be reached via the following:

All Macmillan professionals are now able to access Macmillan’s Employee Assistance Programme. This programme, provided by Health Assured, offers a wide range of confidential services including:

  • legal advice
  • counselling
  • financial advice
  • health and well-being podcasts.

To access 24-hour support, call 0800 030 5182 or download the Health Assured app.

Support for other health and social care staff

If you are not employed by the NHS, you can access a range of free well-being resources through the Samaritans. Find out more.

  • Samaritans has a 24-hour confidential helpline that provides support. The phone number is 116 123.
  • You can also text ‘frontline’ to 85258 for support over text 24/7.

Other helplines for staff including non-NHS