Support with your energy bills
Living with cancer can affect the cost of your energy bills. Spending more time at home and feeling colder because of your treatment are common reasons why people living with cancer find that they spend more money on keeping warm.
If you have difficulty paying your energy bills, we’re here to support you. We can:
- Help with paying your gas, electricity and water bills, no matter who your supplier is
- Getting access to schemes to help with your gas, electricity and water charges
- Charity Grants
- Help with boiler schemes
- Dealing with water companies
How to talk to an Energy Advisor
Coronavirus (COV1D-19) update
We are doing everything we can to make sure our support line continues to be available for much needed clinical, financial and emotional support during this difficult time. However, we have had to take the difficult decision to reduce some of our operating hours.
Our online community continues to provide invaluable emotional and peer support and here are some links to information on our website that you may find useful:
- Cancer and coronavirus - The One Cancer Voice group of charities has developed some frequently answered questions about the coronavirus.
- Cancer types A-Z - Find out about the different types of cancer, including risk factors, symptoms, tests and treatment.
You can make a phone appointment with an energy advisor by contacting the Macmillan Support Line.
You can call the Macmillan Support Line on 0808 808 00 00.
Opening hours Monday to Friday, 9am to 5pm.
Other ways to get in touch
Please note that conversations with our Support Line advisers are confidential, but may be recorded for quality and training purposes.
Outside the UK
If you're calling from outside of the UK you can contact us on +44 207 091 2230. We are unable to advise on healthcare systems overseas.
Deaf or hard of hearing
Are you deaf or hard of hearing? To make a text relay call, dial 18001 followed by 0808 808 00 00, or download the Relay UK app (Google Play/App Store).
Translation service
Online tools and information
We also have a range of information online including:
- Our budgeting tool
- Further information on managing money when you have cancer
There is also our online community where people living with or affected by cancer discuss a range of issues. There is a practical matters group where you can post your question anonymously - we recommend combining this with a call to our advisors.
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