Energy Advice

If you are living with cancer and your energy bills increase, find out how we can help with access to energy schemes and grants.

How our energy advisers can help you

People living with cancer often find that they are spending more money to keep warm. This could be because they are spending more time at home or feeling colder because of treatment.

If you have difficulty paying your energy bills, whether they are gas, electricity or water bills, we are here to support you. We can: 

  • help you get access to schemes
  • tell you which charity grants are available and how to apply
  • advise you on boiler schemes
  • help you deal with water companies.

How to talk to an energy adviser

Macmillan Support Line

You can make a phone appointment with an energy adviser by contacting the Macmillan Support Line.

Talking about cancer can be tough. Our cancer information and support specialists offer a listening ear. We can talk about whatever matters to you. We can also offer guidance and help you find the right information and support in your area.

You can call the Macmillan Support Line for free on 0808 808 00 00, 8am to 8pm, 7 days a week. Advisers can provide emotional and practical support and information.  

Specialist services

As well as emotional support we provide specialist services to help you. Please note the opening times may vary by service.

  • Cancer information nurse specialist, 7 days a week, 8am to 8pm. Our experienced cancer nurses can talk you through information about your diagnosis and treatment.
  • Welfare rights advice, Monday to Friday, 8am to 8pm, Saturday to Sunday, 9am to 5pm. Our welfare rights advisers can tell you about benefits and other financial support.
  • Energy advice, Monday to Friday, 8am to 6pm. We have energy advisers who can help you reduce the costs of your heating and electricity.
  • Financial guidanceMonday to Friday, 8am to 6pm. Our financial guides are experts in helping to reduce the financial impact of cancer.
  • Work support service, Monday to Friday, 8am to 6pm. Our dedicated work support specialists help you to understand your rights at work.
  • Macmillan Grants - we can also give you information about Macmillan Grants.

Online tools and information

We also have a range of information online including:

There is also our online community where people living with or affected by cancer discuss a range of issues. There is a practical matters group where you can post your question anonymously. We recommend combining this with a call to our advisers.

Booklets and resources