Macmillan Support Line

The Macmillan Support Line offers confidential support to people living with cancer and their loved ones. If you need to talk, we’ll listen.

Wednesday 29 June 2022

The Macmillan Support Line will be closed

The Macmillan Support Line (MSL) will be closed on 29 June, including our phone, webchat and text response support options, whilst our teams attend a work event focussed on their wellbeing, connection and development.

All normal service will resume on 30th June 2022 with all services returning to their regular hours.On this page you can find the opening hours for our services, which are usually 7 days a week.  

Why and how we have taken the decision to close

This is the first time the service has been closed for a full day since we moved to a seven-day service, so we appreciate that this is a significant decision and not one we have taken lightly.

Our teams have been unable to meet in-person since the onset of the Coronavirus pandemic. We did explore all options for coordinating this event but ultimately, closing the service is the only way our colleagues will have a fair and equal opportunity to attend and take the space they need for their wellbeing, connection and development.

We feel this time together as colleagues is necessary to reset, refocus, and recharge, ready to support people affected by cancer through 2022 and beyond.

Other support during 29 June

For emotional support:

We have online information about:

You can also access a supportive community of people affected by cancer via our Online Community.

If you need to speak with someone today, we would encourage you to contact alternative support such as: 

For information about diagnosis or treatment:

We have online information about:

Please do contact your healthcare team or the emergency services should you have any urgent concerns.

For financial support:

We know that cancer can be tough on your finances and that the cost of living crisis is having an additional impact.

We have information about:

If you have questions as to what government support you may be entitled to, you can access our Benefits Calculator and fill in your information.

For local services:

To access support groups and information centres near you, please visit our In Your Area site and input your postcode to view local Macmillan & non-Macmillan services.

You can of course also contact our Support Line again from 8am on 30th June 2022 with all services returning to their regular hours.

How to talk to an advisor

You can call the Macmillan Support Line on 0808 808 00 00.

Opening times

  • Emotional and practical information

    7 days a week, 8am-8pm

  • Clinical information

    7 days a week, 8am-8pm

  • Financial guidance

    Monday-Friday, 8am-6pm

  • Welfare rights

    Monday-Friday, 8am-8pm, Saturday-Sunday, 9am-5pm

  • Energy advice

    Monday-Friday, 8am-6pm

  • Work support team

    Monday-Friday, 8am-6pm

Other ways to get in touch

Please note that conversations with our Support Line advisers are confidential, but may be recorded for quality and training purposes.

Outside the UK

If you're calling from outside of the UK you can contact us on +44 207 091 2230. We are unable to advise on healthcare systems overseas.

Deaf or hard of hearing

Are you deaf or hard of hearing? To make a text relay call, dial 18001 followed by 0808 808 00 00, or download the Relay UK app (Google Play/App Store).

Translation service

If you prefer to speak to us in another language, interpreters are available. Just state, in English, the language you want to use when you call.

When should I contact the Macmillan Support Line?

Talking about cancer can be tough. Our cancer information and support specialists offer a listening ear. We can talk about whatever matters to you. We can also offer guidance and help you find the right information and support in your area.

If you need to talk, we’ll listen.

 

In this video: Maria, a Macmillan Cancer Information and Support Officer, discusses the type of support the Macmillan Support Line can offer.

"Sometimes you can relate to someone better when you talk to a stranger over the phone than you can to your loved ones. I called the Macmillan helpline. You could pick up a phone from the comfort of your home and speak to someone." Ravinder, diagnosed with breast cancer 2013.

Specialist support

As well as emotional support we provide specialist services to help you. Please note the opening times may vary by service.

  • Welfare rights advice - our welfare rights advisers can tell you about benefits and other financial support.
  • Energy advice - we have energy advisers who can help you reduce the costs of your heating and electricity.
  • Financial guidance - our financial guides are experts in helping to reduce the financial impact of cancer.
  • Cancer information nurse specialist - our experienced cancer nurses can talk you through information about your diagnosis and treatment.
  • Work support service - our dedicated work support specialists help you to understand your rights at work.
  • Macmillan Grants - we can also give you information about Macmillan Grants.

Our trained cancer information advisors provide a listening ear and point you in the right direction, so you can seek further support. 

Accessible support

If you are hard of hearing or deaf, you can ask for a British Sign Language (BSL) interpreter call to be set up. You can do this by emailing us or chatting with us online to arrange a BSL interpreter call to be set up. Or you can have a hearing family member or friend call the support line on your behalf.

Please note, it can take up to 3 working days to arrange a call. This depends on the availability of BSL interpreters and finding a time that suits you. You will need to have access to a laptop or PC, a good internet connection and a webcam. Call 0808 808 00 00 (8am – 8pm, 7 days a week) to find out more about this service.

For non-BSL users, you can chat online with nurses, welfare rights advisors, financial guides and cancer information specialists everyday, from 8am-8pm.

You can make text relay calls by dialling 18001 followed by 0808 808 00 00. The Relay UK app is also available to download on Google Play or App Store.

About call charges

Calls to Macmillan's Support Line on 0808 808 00 00 are free on all mobile networks. Calls are also free of charge from all consumer landlines and mobile phones.

If you are calling from a business phone, you should check with your provider whether there will be a charge for calling numbers starting with 0800 or 0808.

Please note that calls to these numbers are not free when made from outside the UK. If you're calling from outside of the UK you can contact us on +44 207 091 2230. We are unable to advise on healthcare systems overseas.