Macmillan Support Line

The Macmillan Support Line offers confidential support to people living with cancer and their loved ones. If you need to talk, we’ll listen.

Coronavirus (COVID-19) update

Macmillan’s priority is the health and well-being of people with cancer, Macmillan professionals, our staff, supporters and volunteers

Like everyone, we are working out what these new and difficult circumstances mean for us as we know that our services supporting people with cancer will be needed even more than ever.

We are doing everything we can to make sure our support line continues to be available for much needed clinical, financial and emotional support during this difficult time but there may be some disruption so please bear with us while we work through this.

We are still available on the Support Line, 7 days a week, 8am-8pm on 0808 808 00 00.

Our online community continues to provide invaluable emotional and peer support and here are some links to information on our website that you may find useful:

  • Cancer and coronavirus - We are keeping our website up-to-date with the latest information about cancer and coronavirus.
  • Cancer types A-Z - Find out about the different types of cancer, including risk factors, symptoms, tests and treatment.
  • Diagnosis - We have information about the different tests and scans that you might have if you’re worried about cancer. We also have help, practical advice and information to help you understand your diagnosis.
  • Treatment - We know that starting treatment for cancer isn’t easy. To help you prepare, we have information about the different types of treatment, what to expect, the options available to you and how to cope.
  • Supporting someone with cancer - If your partner, family member, friend or colleague has cancer, there can be a lot to think about. You might be a carer, or just want to help. We have information to help you with the practical, emotional and financial impacts of supporting someone with cancer.

How to talk to an advisor

You can call the Macmillan Support Line on 0808 808 00 00.

Opening hours 7 days a week, 8am to 8pm.

Other ways to get in touch

Please note that conversations with our Support Line advisers are confidential, but may be recorded for quality and training purposes.

Outside the UK

If you're calling from outside of the UK you can contact us on +44 207 091 2230. We are unable to advise on healthcare systems overseas.

Deaf or hard of hearing

Are you deaf or hard of hearing? To make a text relay call, dial 18001 followed by 0808 808 00 00, or download the Relay UK app (Google Play/App Store).

Translation service

If you prefer to speak to us in another language, interpreters are available. Just state, in English, the language you want to use when you call.

When should I contact the Macmillan Support Line?

Talking about cancer can be tough. Our cancer information and support specialists offer a listening ear. We can talk about whatever matters to you. We can also offer guidance and help you find the right information and support in your area.

If you need to talk, we’ll listen.

 

In this video: Maria, a Macmillan Cancer Information and Support Officer, discusses the type of support the Macmillan Support Line can offer.

"Sometimes you can relate to someone better when you talk to a stranger over the phone than you can to your loved ones. I called the Macmillan helpline. You could pick up a phone from the comfort of your home and speak to someone." Ravinder, diagnosed with breast cancer 2013.

Specialist support

As well as emotional support we provide specialist services to help you. Please note the opening times may vary by service.

  • Welfare rights advice - our welfare rights advisers can tell you about benefits and other financial support.
  • Energy advice - we have energy advisers who can help you reduce the costs of your heating and electricity.
  • Financial guidance - our financial guides are experts in helping to reduce the financial impact of cancer.
  • Cancer information nurse specialist - our experienced cancer nurses can talk you through information about your diagnosis and treatment.
  • Work support service - our dedicated work support specialists help you to understand your rights at work.
  • Macmillan Grants - we can also give you information about Macmillan Grants.

Our trained cancer information advisors provide a listening ear and point you in the right direction, so you can seek further support. 

About call charges

Calls to Macmillan's Support Line on 0808 808 00 00 are free on all mobile networks. Calls are also free of charge from all consumer landlines and mobile phones.

If you are calling from a business phone, you should check with your provider whether there will be a charge for calling numbers starting with 0800 or 0808.

Please note that calls to these numbers are not free when made from outside the UK. If you're calling from outside of the UK you can contact us on +44 207 091 2230. We are unable to advise on healthcare systems overseas.