A patient and a doctor are looking at each other in a consultation room.

Support for your patients

At Macmillan we'll do whatever it takes to help your patients with cancer, whether they are looking for specific information or just want someone to talk to. We have created a guide to enable you to identify the services that are best for the people you are helping.

Download a guide to our services

Why signpost patients to Macmillan?

We can complement your care by helping to answer any questions your patients may have in between appointments, in whatever way suits them best.

How we can help

Your patients have many needs, which are likely to change as they move through their cancer journey. Our specialist information and support can help your patients, whatever their needs, whether financial, work-related or practical.

Please note: The Macmillan Support Line (MSL) will be closed on 29 June, including our phone, webchat and text response support options. We will be open again from 8am on 30 June. Find other support during this time.

Specialist teams on our Support Line


  • Support with money worries

    We can help your patients understand how to manage the impact of cancer on their household budget, what support is available and help them access it.

    Your patients can contact our specialist Financial Guidance team about any money worries for free on 0808 239 1235, web chat or email, Monday to Friday, 8pm - 6pm.

  • Energy Advice

    If cancer is affecting someone’s ability to pay the bills, our energy advice team can check if your patients are entitled to any additional support through charitable grants – no matter who supplies their gas, electricity and water.

    Your patients can contact our Energy Advice team for free on 0808 239 1235, web chat or email, Monday to Friday, 8am - 6pm.

  • Welfare Rights

    Our welfare rights advisers can help your patients access the benefits, financial support and grants they may be entitled to. We can also help them find out if they are eligible for a Macmillan grant to help with the financial impact of cancer.

    Your patients can contact our Welfare Rights team for free on 0808 239 1235, web chat or email, Monday to Friday, 8am - 8pm; Saturday to Sunday, 9am - 5pm.

  • Information and support about work

    We can help your patients understand their work rights, whether they are employed or self-employed. Our work support team can offer advice and refer your patients for one-off legal advice if they need it.

    Your patients can contact our Work Support team for free on 0808 239 1235, web chat or email, Monday to Friday, 8am - 6pm.

  • Support to help your patients practically

    We can give your patients practical tips and information to help them manage day-to-day tasks such as doing the shopping or cooking and help them find local support.

    Your patients can contact our Cancer Information and Support Specialists for free on 0808 239 1235, web chat or email, 7 days a week, 8am - 8pm.

  • Support with how your patients are feeling

    We can help with how your patients are feeling, whether they just want someone to listen, someone to chat to or help from a professional counsellor. Your patients can contact our Cancer Information Nurse Specialists for free on 0808 239 1235, web chat or email, 7 days a week, 8am - 8pm.

  • Information about cancer and treatment

    We can answer your patients’ questions about cancer or treatment, whether they want to discuss their diagnosis, tests and monitoring or treatment. Your patients can contact our Cancer Information Nurse Specialists for free on 0808 239 1235, web chat or email, 7 days a week, 8am - 8pm.

Easy referrals for GPs

Watch the video to hear Anthony Cunliffe, GP and Macmillan Clinical Adviser, talking about the new referral process and how the support line can benefit your patients. Play video button
How to refer a patient
Watch the video to hear Anthony Cunliffe, GP and Macmillan Clinical Adviser, talking about the new referral process and how the support line can benefit your patients.

You can now easily refer your patients with cancer to the Macmillan Support Line through a referral form embedded within EMIS and SystmOne. You simply need to fill in the form, save it and email it to Macmillan at supportlinereferrals@macmillan.org.uk. Once referred, the patient will receive a call back from one of our advisers who will assess their needs and offer relevant information and support options.

Please note – it is not possible to get a local Macmillan nurse by referring to the Macmillan Support Line. And to refer someone for palliative care, please use your already established local referral routes.

All the ways we help
We have more information about our patient services. You can also download a guide to our services.
Download a guide to our services

For your patients

Macmillan Grants

Living with cancer can be tough on people’s finances. Support your patients to apply for a Macmillan Grant so we can help ease their money worries.
Booklets

It’s quick and easy to order free booklets to give to your patients, their families and carers. Topics include cancer types, treatment, and emotional support.
Patient services

We do whatever it takes from the moment someone is diagnosed. Find out how to refer patients to Macmillan’s support services.