Macmillan Support Line

Cancer can touch every part of your patients’ lives. Our specialist advisers will listen, support and help navigate your patients’ needs.

Support for your patients

Cancer can touch every part of your patients’ lives. They may have concerns about work, their finances or how to discuss their diagnosis with loved ones. For any concern, no matter how big or small, the Macmillan Support Line will do whatever it takes to support your patients. Tell your patients to:

We’re here for your patients, 7 days a week, from 8am to 8pm.

Easy referrals for GPs

You can now easily refer your patients with cancer to the Macmillan Support Line through a referral form embedded within EMIS and SystmOne. You simply need to fill in the form, save it and email it to Macmillan at Once referred, the patient will receive a call back from one of our advisers who will take the time to assess their needs and offer relevant information and support options. 

Please note – it is not possible to get a local Macmillan nurse by referring to the Macmillan Support Line. And to refer someone for palliative care, please use your already established local referral routes.

Complementing your care

The Macmillan Support Line can complement your care by helping with questions after and in between appointments, or simply being there when your patients need a listening ear.

We have created a one-page leaflet about the service for you to download, print and share with your patients or stick on a wall at your place of work.

Download leaflet

Specialist support

The Macmillan Support Line is staffed by specialist advisers who can help people with cancer understand and navigate their needs. They can support with:

  • Emotional support and practical information

    Our cancer information advisers offer a listening ear and are ready to talk to your patients about whatever matters to them.

    7 days a week 8am-8pm.

  • Clinical information

    Our cancer information nurse specialists offer personalised support and can talk your patients through information about their diagnosis and treatment and how to manage symptoms and side effects.

    Our nurses can answer any questions about:

    • cancer diagnosis and treatment
    • tests and monitoring
    • cancer risks
    • causes and prevention
    • symptoms of cancer
    • side effects
    • what to expect at end of life
    • prognosis for cancer type
    • coping with grief.

    7 days a week 8am-8pm.

  • Financial support

    Our financial guides offer personalised support and guidance to help your patients deal with financial questions.

    They can support with all aspects of personal finances such as budgeting, mortgages, insurance, pensions, estate planning and more.

    Our experts can also provide guidance when a person is not sure what might be best in their situation.

    Monday to Friday, 8am-6pm.

  • Welfare rights

    Our welfare rights advisers can help your patients to access the benefits, financial support and grants they may be entitled to.

    They can also help your patients find out if they’re eligible for other sources of support or services, including a Macmillan grant to help with the financial impact of cancer.

    Monday to Friday, 8am-8pm. Saturday to Sunday, 9am-5pm.

  • Energy advice

    If cancer is affecting someone’s ability to pay the bills, the energy advice team can check if your patients are entitled to any additional support through charitable grants – no matter who supplies their gas, electricity and water.

    Monday to Friday, 8am-6pm.

  • Work guidance

    The work support team can help your patients to understand their rights at work and offer guidance on how to talk to their employer and negotiate workplace adjustments.

    They can also offer one-off legal advice and provide information on sick pay and taking time off.

    Monday to Friday, 8am-6pm.

We have more information about services and support for your patients.