What is the Macmillan WhatsApp service?
You can chat about anything on your mind, in your own time and at your own pace.
The benefits of the service
With the Macmillan WhatsApp support service you can:
- Message us on WhatsApp if you prefer to text rather than talk, or if talking is not an option.
- Receive ongoing support from a trained advisor from the Macmillan Support Line.
- Plan the conversations around appointments or treatment.
- Chat with someone outside your friends and family who understands what you're going through.
- Get free and confidential support.
What can I chat about?
We offer a safe space to chat about things like:
- How you're feeling after a diagnosis.
- Telling family, friends or colleagues about your cancer.
- Coping with waiting for appointments, tests or results.
- Managing your emotions during treatment.
- Adjusting to life after treatment ends.
- Whatever is on your mind at the time of the conversation.
- Siobhan, Cancer Information and Support Advisor
How to sign up and use it?
An advisor will contact you to schedule the first chat at a time that suits you. You can then schedule WhatsApp chats with an advisor over 8 weeks to talk about how you’re feeling and what’s on your mind.
You can schedule your conversations between 9am to 8pm, Monday to Friday and 10am to 8pm on Saturdays and Sundays.
For more details about registering visit the WhatsApp service page.
In this screenshot you will see an example of the support we deliver through Whatsapp.
Commonly asked questions
Can I send voice notes or photos?
If you prefer to speak to someone on the phone, you can ring the Macmillan Support Line on 0808 808 00 00 or visit a local Macmillan centre.
What if I can't make the time for the first chat?
The first chat will be scheduled at a time that best suits you. If you are unable to make the time agreed, this can be rescheduled by sending a message.
Who will I be speaking to?
The first registration questions will be with an automated system. After that you will be chatting with an advisor from the Macmillan Support Line.
What languages can I chat in?
Just English at this point. We have an interpreter service on the support line if you wish to use a different language.
What if I want to stop using the service early?
You do not have to use the full 8 weeks. You can stop using the service at any time.
What can I do if I’m worried about someone else seeing my messages
If you would like to keep your conversation private you can turn on chat lock Turn chat lock on or off | WhatsApp Help Center.
Can I use WhatsApp to contact Macmillan about volunteering?
No this is just a support service. You can find out about different ways to contact Macmillan.
What other services does Macmillan offer?
We offer a range of different support services including phone and online support, face to face services and online information. View a list of Macmillan services.
Can I use WhatsApp on my computer?
You can click the registration link and use WhatsApp desktop app or WhatsApp web.
About our information
This information has been written, revised and edited by Macmillan's Digital Content Editor team. Learn more about our Digital Content Editors and how we produce our cancer information.
Accurate information helps you make informed choices. Look for trustworthy, reliable sources such as Macmillan Cancer Support, the NHS and your own healthcare team.
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