Macmillan 1 to 1: WhatsApp messaging support service

The impact of a cancer diagnosis can be a lot to process emotionally.
The Macmillan 1 to 1: Whatsapp support service offers weekly check-ins from trained Macmillan advisors for up to 8 weeks. We can talk about whatever is on your mind, when it suits you.

Sign up for the Macmillan 1 to 1 service

How it works

 

Click this registration link or scan the QR code to open WhatsApp and send us a message. When you send a message, you will be asked to complete a series of automated registration questions. After you have registered an advisor will reach out to you on WhatsApp to start a conversation.  

QR Code to register for the Macmillan 1 to 1 WhatsApp service  
  • After your first conversation, you and the advisor will agree when you would next like to be in touch.  
  • There’s no need to contact us again on WhatsApp, an advisor will message you on your agreed follow- up date. 
  • You can arrange your follow up conversations 9am to 8pm, Monday to Friday and 10am to 8pm on Saturdays and Sundays.

 

How the Macmillan 1 to 1 service can help you

  • Type to talk – the Macmillan 1 to 1 service is ideal if you prefer to have a conversation by written message, rather than talking on the phone.  
  • Communication on your terms - you can reply in your own time and schedule follow up conversations when it best suits you.
  • We’ll keep checking in – by offering support for up to 8 weeks, we are here when you need us most.  
  • Connect with a trusted expert - after you have registered your conversations will be with an experienced advisor from our Macmillan Support Line
  • All conversations are completely confidential – all conversations are private, just like all our other services.

 

Important information

  • To access this service, you should have had a cancer diagnosis within the last 5 years, be over the age of 18, live in the UK and have access to WhatsApp. If you would like to get in touch with us another way, please visit our Get Help information.
  • This is a messaging service only – we will not use WhatsApp to make calls to you, and you should not send us voice messages, images or videos.
  • Please note it is not guaranteed that you will always speak to the same advisor on WhatsApp.
  • This service is currently only available in English.
  • Our Privacy Policy and online Terms and Conditions apply when we provide this service.