Bupa counselling and emotional well-being support

People with cancer can access free counselling and emotional well-being support from Macmillan and Bupa. We are working together to support people who are struggling with the emotional impacts of cancer.

What is Bupa counselling and emotional well-being support?

We are offering free one-on-one counselling and well-being support with a qualified Bupa counsellor. The service is for people who need emotional well-being support because of their cancer experience. If you are experiencing high levels of emotional needs, such as anxiety and depression, Bupa counselling and emotional well-being support is for you.

How could Bupa counselling and emotional well-being support help you?

The service could help improve your quality of life by:

  • providing personalised support that is tailored to your circumstances
  • reducing the sense of fear, anxiety and/or depression that you might be feeling
  • improving how you cope emotionally with living with cancer or after cancer
  • helping you feel empowered to manage your own emotions
  • increasing your confidence and motivation.

Who are the Bupa counsellors?

Bupa’s qualified counsellors are:

  • mental health practitioners
  • experienced at supporting a wide range of people in vulnerable situations
  • screened and supervised by Bupa’s lead Clinical Psychologist and a BACP Accredited Counsellor
  • counsellors who have received guidance from Macmillan about the impact of cancer.

Bupa’s qualified counsellors are not experts in cancer and its treatment. For specialist cancer information, you should speak to a Cancer Information Nurse Specialist on the Macmillan Support Line.

How can I access Bupa counselling and emotional well-being support?

Bupa counselling and emotional well-being support is for anyone with cancer who is feeling:

  • anxious or worried
  • depressed or sad
  • in need of someone to talk to.

If that sounds like you, call the Macmillan Support Line today on 0808 808 00 00 and ask about the Bupa service.

If you are struggling to cope, it is important to get support before things get worse. Many people feel that others need help more, but that should not put you off calling us.

If you are referred to Bupa for counselling and emotional well-being support, you will first have an initial assessment to identify your needs and make sure the service is suitable. If it is, you will be referred for up to six counselling sessions over the phone or via video call from your counsellor.

Sessions usually last up to one hour and happen once a week, but this is flexible around your needs and availability.

Please note: you can only only access this service via the Macmillan Support Line. Please do not contact Bupa directly. Please call Macmillan to be referred for Bupa counselling and emotional well-being support.

Who can use the Bupa counselling and emotional well-being support service?

This free counselling and emotional well-being support is for anyone who has cancer now or has had cancer in the past. It is for people who are experiencing high levels of emotional needs such as anxiety and depression. To access the service, you should be:

  • a person living with cancer
  • 18 years old or over
  • struggling emotionally because of your cancer journey
  • feeling that your biggest current need is mental well-being/emotional support
  • mentally, physically and socially able to engage in the counselling process
  • not currently receiving therapy, help or intervention elsewhere for mental health needs
  • feeling that your usual daily functioning is being affected by your emotions
  • expressing or describing symptoms of anxiety, depression and/or irritability
  • struggling to cope and finding that things in life are becoming increasingly difficult.

We are committed to making sure that Macmillan Cancer Support is a great place for everyone, and prioritise maintaining a fair, equal, and inclusive environment. Our counselling and emotional well-being support service in partnership with Bupa is available to anyone in the UK who is living with cancer, regardless of age, disability, gender identity, marriage, civil partnership, pregnancy, maternity, race, gender, sexual orientation, or religion and belief. We want everyone to be able to access this service, so please let us know if there is anything we can do to support you with this.

Call the Macmillan Support Line today on 0808 808 00 00 and ask about the Bupa counselling and emotional well-being support service.