Our hiring process
Our recruitment pledge
We want everyone in our recruitment process to find it a positive and rewarding experience. We do this by providing an engaging, inclusive and accessible process.
We'll do whatever it takes to ensure you can be at your best by putting you at the heart of the process. We will strip out any barriers stopping you from being successful. We also offer advice and support to every candidate who applies to a role with us.
We want you to bring your true self, which is your best self to the process. Sharing what makes you who you are, and why you want to join our very special organisation.
We also hire for a mixture of technical skills and experience, knowledge, potential, values and behaviours. If you're not sure you tick all the boxes, then even better. We want to hear from you.
We can't promise every candidate a job, but we guarantee that we will do everything to ensure you walk away from your interview feeling positive.
We are really excited to meet you, listen to you and hear all about your journey to date. Best of luck in your application and check out our How to Apply Toolkit for further information and advice.
Help with your application
We have created a toolkit to support you in your job application. This includes helpful topics, including:
- Top tips to complete your application
- What happens after shortlisting
- Tips for your assessment or interview
- Recruitment adjustments
- Providing us with feedback.
If you want to discuss your application or anything further about careers at Macmillan Cancer Support, please email us: peopleservices@macmillan.org.uk.
Frequently asked questions
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How do I apply for a role at Macmillan?
You can create an account on our recruitment portal called eArcu. You can create and login in using a Google, LinkedIn, Facebook or Microsoft account.
Keep your username and password handy for every time you login.
Once you have completed your personal details, go to current vacancies and find the vacancy you are interested in. Click 'apply' and this will take you through the application process. -
What is the application process?
We use a partial anonymised process. This aims to prevent recruiting managers from consciously or unconsciously applying bias.
Candidates are expected to complete 3 to 4 questions as part of their application on our careers site rather than submitting CV information. CVs only tell us half the story, so by using application questions you have the opportunity to be yourself, show your values and have some fun in this process.
Application questions make our recruitment process fairer as we look for a mixture of skills, strengths, experience, knowledge and values. This is why we don't ask for education information. We may ask for a summary of your career experience and not the names of the organisations you've worked for in the past.
Each application question has a character limit. You can find this on the bottom of the question box.
During the application stage, we may also ask for personal information. Once the application has been submitted, the hiring manager will not be able to see any personal details relating to each candidate. They will evaluate the candidate based on the merit of their answers. -
When will I hear the outcome of my application?
We aim to tell all candidates the outcome of their application within 10 days of the closing date. However, there are occasions where the volume of applications means the shortlisting process may take longer than expected.
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How will I find out if my application has been successful?
We will contact you via the email address you registered with. We will send you updates including:
- confirmation of starting your application
- confirmation of submitting your application
- outcome of shortlisting
- invitations to book an interview
- outcome of your interview
- other information and updates.
If you don't hear from us by email, please check your spam or junk email folders and add peopleservices@macmillan.org.uk as a contact.
If you are still not receiving emails, you can check the status of your application by logging into your profile and clicking on 'My progress updates.' If you need to speak to someone about your application, please contact: peopleservices@macmillan.org.uk. -
How can I prepare for my interview?
Make sure you have a good look through the role profile. Think of examples from your work or personal experience where you have demonstrated the values, skills and experience we are looking for.
Don't worry if you don't think you meet all the criteria. We are also interested in meeting candidates who demonstrate potential for the role.
Have a good look through our website and Macmillan’s LinkedIn page to understand our work we do and how the role you are applying for is valuable to the organisation.
Don't forget to have your passport and other important documents available which show proof of your right to work in the UK. If you don't have a passport, read the following FAQ. -
If my interview is in person where will it take place?
If you are invited to an interview, you will receive an email asking you to log in to the careers site to book a slot for your interview.
The interview slots state where the interview is taking place and provides you with a map of the location.
