Support people can bank on

Macmillan is working together with Lloyds Bank, Bank of Scotland and Halifax to make money one less worry for people living with cancer. We’ve developed a new bespoke service to help the banks’ customers through a difficult time.

At Macmillan, we know that money worries can be confusing and overwhelming.
That’s why we're working with Lloyds Bank, Bank of Scotland and Halifax to help their customers receive support and make informed financial decisions following a cancer diagnosis.

Together, we’ve developed dedicated Cancer Support Teams who help the banks’ customers. Macmillan has trained these teams so they understand what a cancer diagnosis entails and its financial impact. The banks’ teams help their customers manage their money through specialist support tailored to their individual needs.
This may include help to manage their finances, as well as practical guidance on personal banking, savings, loans, mortgages and credit cards.

Since 2019, we have also been working with Scottish Widows to improve the way their customers living with cancer can claim on their Critical Illness insurance policies.

The partnership aims to speed up the time it takes to process a claim, by allowing Cancer Nurse Specialists to provide the medical evidence required by the insurer. Customers can also be considered for an Early Release Payment of £2000.

Macmillan and Lloyds working together

Macmillan and Lloyds working together

How we refer customers with cancer

At Macmillan, Financial Guides like Louise work very closely with colleagues at Lloyds Bank, Bank of Scotland, and Halifax. Louise makes sure people get the help they need by directly referring customers who call us to their banks’ Cancer Support Team.

And it works the other way too. The banks’ teams can direct their customers to Macmillan for emotional and practical support, such as help with benefits and information about cancer treatment.

Louise says, 'When we tell people with cancer about the Cancer Support Team at their bank, they feel really supported and more confident in speaking to their bank.'

Together, we all want to help make money one less worry for our customers living with cancer so they can get back to the things that matter most in their life.

Because life with cancer is still life and we will help people live it.

If you’re a Lloyds Bank, Bank of Scotland, or Halifax customer and think you can benefit from this service, call us on 0808 808 00 00 or visit the banks’ websites.

Watch: Lloyds Bank TV ad featuring Tracy

Six tips for getting help from your bank

1. What are your money worries? Make a list

Finding out that you have cancer is a life changing moment and it can take time to come to terms with. While your financial situation may be the last thing on your mind in those first few weeks and months, it’s important that you start to think about it as the financial fallout of cancer can have a huge impact on your bank balance.

Listing your income and financial outgoings each month could also give you and your bank a better idea of your financial situation and what support you need.


2. Contact your bank and find out what they can do for you

While the support you may be offered can vary, Macmillan is working with a small number of banks which now offer support for people affected by cancer. The Lloyds Bank Cancer Support Team can help Lloyds Bank customers with managing their personal banking, savings, loans, mortgages and credit cards. We have developed similar services for Bank of Scotland and Halifax customers. Support could include a mortgage payment holiday, or waived fees and account charges, for example, but individual circumstances will be taken into account.


3. Have your information to hand

To get the most out of the conversation with your bank, having information like account details can be really helpful.

Speaking to your employer beforehand to find out when your sick pay will end and having information about your medical treatment will make what support you need clearer.


4. Call if it’s easier than going in to a branch

If you’re going through cancer treatment you may experience side effects such as fatigue or sickness and can’t face travelling to your bank. If that’s the case, it might be easier to call your bank. You may also be able to access your personal information more easily in the privacy and comfort of your home.


5. Ask a trusted person to help you

Having someone there to help you look through your finances can be helpful if things are feeling confusing or overwhelming. Ask someone you trust to look at everything with you, and ask questions you don’t have the head space to think of. In fact, many people ask their loved ones to call their bank on their behalf. Remember the account holder would need to authorise this over the phone or give permission through a third-party mandate or power of attorney.


6. Get more support with your finances

Macmillan has helped thousands of families deal with money worries during cancer so they can focus on what’s important to them – being a parent, friend and colleague. As well as referring customers to banks the charity works with including Lloyds Bank, Bank of Scotland, Halifax and Nationwide, Macmillan has a range of support on offer for people regardless of their bank. Support includes grants, benefits advisers and financial guides to identify what options are open to you and help you understand them. Find out how we can help you at