At Macmillan, we know that money worries can be confusing and overwhelming.
That’s why we're working with Lloyds Bank, Bank of Scotland and Halifax to help their customers receive support and make informed financial decisions following a cancer diagnosis.
Together, we’ve developed dedicated Cancer Support Teams who help the banks’ customers. Macmillan has trained these teams so they understand what a cancer diagnosis entails and its financial impact. The banks’ teams help their customers manage their money through specialist support tailored to their individual needs.
This may include help to manage their finances, as well as practical guidance on personal banking, savings, loans, mortgages and credit cards.
How we refer customers with cancer
At Macmillan, Financial Guides like Louise work very closely with colleagues at Lloyds Bank, Bank of Scotland, and Halifax. Louise makes sure people get the help they need by directly referring customers who call us to their banks’ Cancer Support Team.
And it works the other way too. The banks’ teams can direct their customers to Macmillan for emotional and practical support, such as help with benefits and information about cancer treatment.
Louise says, 'When we tell people with cancer about the Cancer Support Team at their bank, they feel really supported and more confident in speaking to their bank.'
Together, we all want to help make money one less worry for our customers living with cancer so they can get back to the things that matter most in their life.
Because life with cancer is still life and we will help people live it.
If you’re a Lloyds Bank, Bank of Scotland, or Halifax customer and think you can benefit from this service, call us on 0808 808 00 00 or visit the banks’ websites.