Text to donate Terms and conditions

Text-to-donate is a quick and easy way to donate to Macmillan to support our vital services for people affected by cancer.

What you are charged and what Macmillan receives

For donation texts, you will be charged the amount of the donation plus the standard text message rate specified by your network provider. Macmillan receives 100% per £1 donated in this way.

The standard network charge for text messages is at your network provider's rates. If the keyword or short code you text are incorrect, you may still be charged a message at your standard network rate. However you won't be charged by us for the donation as you won't be donating to Macmillan.

There is no limit on the number of times you may make a donation via text but there is a daily limit of £30 on text donations. You will not be able to donate more by text from the same number on the same day, but you may still incur your standard network message charge if you try.


How will my donation be used?

We rely on donations for 98% of our income, and your money will help us to provide a variety of services that help make sure no one has face cancer alone. Find out more about what we do, or see a detailed breakdown of how we’ve spent our income in our Annual Report.


Where and on what devices can text-to-donate be used?

Please note that you can donate from a UK mobile only. You cannot donate using this service from a Channel Islands, Isle of Man or other non-UK mobile. If you donate using this service from a UK mobile outside England, Scotland, Wales or Northern Ireland, you may incur additional network charges.


Who can use text-to-donate?

You must obtain permission from the bill payer before sending a text message. If you are under 16 years old, you must have your parent or guardian's permission to send a text donation to Macmillan.


Data protection

Your data will be handled in accordance with the Data Protection Act 2018 and will only be used to keep you informed about our fundraising, activities, events and services. Your details will be kept securely and only shared with our suppliers or partners who work either on our behalf or with us to deliver and improve services for people affected by cancer. We never sell or swap your details with third parties.

For more information on how we will use and protect your personal data please see our Privacy Policy.


Donation by monthly/weekly subscription

You can support Macmillan by giving monthly via text message. Depending on the service you have signed up to you will either be giving monthly or weekly.

Here is how regular giving by SMS subscription works:

  • Immediately after you sign up (via SMS or web form) you will receive a free message confirming that you have set up a regular gift and how to stop or skip donations.
  • The day before each monthly/weekly donation is due you will receive another free message with instructions on how to skip your donation. If you're happy to give then you don't need to do anything and you'll be charged as usual. However you can choose to skip a month/week by replying SKIP within 24 hours. If you do that, we won't take a donation that month/week - you will just incur one standard network text message charge.
  • Every three months/weeks you will be reminded by free SMS how to stop your donations.
  • If you choose to skip three months/weeks in a row we will also send you instructions on how to stop your donations. If you want to continue giving, you will not need to do anything.
  • If you want to stop giving monthly/weekly then you can text STOP to 70550 at any time.

Gift Aid

Your donation may be eligible for Gift Aid. We may contact you on the mobile number you used to give you the opportunity to add Gift Aid to your donation. We may also send you a link to webpage where you submit your details, however, please note that as with any mobile browsing, you may incur charges from your network provider.  If we ask you to text us details for Gift Aid, then a standard text message fee will be incurred.


How to contact us

If you have any queries about text-to-donate, please:

Macmillan Cancer Support is a registered charity in England & Wales (261017), Scotland (SC039907) and the Isle of Man (604). Our registered office address is 89 Albert Embankment, London, SE1 7UQ.


How to unsubscribe from future marketing

Macmillan would like to contact you about our work and donating on the mobile you used to donate and for some campaigns soon after you donate we will try to contact you to ask for Gift Aid.

We want to ensure we communicate with you in line with your preferences. To opt out of future marketing contact, please either text NOINFO to 70550 within an hour of sending your text message (this will be charged at your network's standard message rate). After this, please contact our Fundraising Support Centre on 0300 1000 200. In addition you will be offered an option to opt out during each future marketing contact.



Macmillan does not accept any responsibility whatsoever for any technical failure, malfunction, congestion, capacity issues or any other problem with any telephone, telephone network or line, system, server, provider or otherwise which may result in any text being lost, delayed or not properly received and recorded.


Service provider

This charitable donation service is being provided for Macmillan Cancer Support by ClearCourse Business Services Limited trading as instaGiv of 10-12 Eastcheap, London, EC3M 1AJ. If you have reference to our company number this will now be 06912469. Macmillan pays our service provider a fee.