Changes to Macmillan's services during the coronavirus update

Macmillan’s priority is the health and well-being of people with cancer, Macmillan professionals, our staff, supporters and volunteers

Like everyone, we are working out what these new and difficult circumstances mean for us as we know that our services supporting people with cancer will be needed even more than ever.

We’ve had to make some changes to some of our services. To ensure we’re keeping you informed with the latest information, we will update this with any changes to Macmillan’s services as a result of coronavirus.

Macmillan Support Line and web chat

We are doing everything we can to make sure our support line continues to be available for much needed clinical advice and emotional support during this difficult time but there may be some disruption so please bear with us while we work through this.

However, we are still available on the Support Line, 7 days a week between 8am and 8pm on 0808 808 00 00.

Our Online Community continues to provide invaluable emotional and peer support and here are some links to information on our website that you may find useful:

  • Cancer and coronavirus – We understand that people with cancer are worried about coronavirus. This is our latest guidance.
  • Cancer types A to Z – Find out about the different types of cancer, including risk factors, symptoms, tests and treatment.
  • Diagnosis – We have information about the different tests and scans that you might have if you’re worried about cancer. We also have help, practical advice and information to help you understand your diagnosis.

Mobile Information and Support Service (MISS bus)

In response to recent government guidance related to coronavirus (COVID-19), we have taken the difficult decision to cancel any further MISS bus visits for the time being. This is in support of the effort to reduce the spread of the virus and to limit any unnecessary risks.

We will be monitoring the situation over the coming weeks and months. We are doing everything we can to make sure Macmillan services continue to be available for much needed clinical advice and emotional support during this difficult time.

We will keep our MISS bus page updated with dates and times as soon as the service is available again.

Macmillan Horizon Centre

Our priority is the health and well-being of people with cancer, our staff and volunteers. Where possible, we are continuing to run services by telephone.  We are exploring new ways to support people virtually so please check back for updates. 

 

Planning a visit to the information lounge?

The information lounge is now only open to patients attending the Sussex Cancer Centre for treatment who should first report to the assessment centre at the entrance to the Sussex Cancer Centre.

Please don’t come to the Horizon Centre if you have a high fever or persistent cough or have been told to self-isolate. 

People who do come in should stay at least two metres (six feet) away from other people in line with the government guidance on social distancing.

 

Ongoing cancer support

We are still available on the phone for people who might need advice or just a friendly chat.

Telephone appointments are available for:

  • counselling sessions
  • welfare benefits advice.

Our amazing Head & Neck Buddies are also continuing to support people by phone – offering an opportunity to talk to someone who has had experience of treatment for Head & Neck cancer, either as a patient or as a carer.

To book an appointment or for more details please call on 01273 468770 or email horizoncentre@macmillan.org.uk.

We are exploring new ways to deliver virtual support so please check this page for future updates.

Complementary therapy and group sessions have been cancelled for the time being, and we will not be making new appointments for these activities.

Comprehensive information and support, including our latest guidance and advice on the impact of coronavirus on cancer care. Our online community continues to provide invaluable emotional and peer support.

Macmillan Grants

Macmillan Grants are still available for people whose finances have been affected by their cancer diagnosis, but health professionals are only now able to apply online because the office is now closed, following government guidance.

If absolutely necessary, and you are unable to submit the application online, please call our Assisted Digital Line on 01274 537 874. Contact us at macmillangrants@macmillan.org.uk with any queries.

Macmillan at Work workshops

Macmillan at Work is our training and support programme for employers, helping them support their employees with cancer.

Following government guidance, Macmillan will be postponing all Macmillan at Work face to face workshops until at least the end of June 2020, at which point we will review whether and when we are able to continue.

If you are an employer, please continue to sign up to Macmillan at Work to receive your free essential Work and Cancer Toolkits.

If you are interested in training for your line managers or HR teams, you can still email us at workandcancer@macmillan.org.uk or call us on 020 7840 4725 to discuss your training needs.

Our delivery services

We’re continuing to send out printed diagnosis information and all be.Macmillan cancer information and merchandise materials. The Macmillan Shop are also continuing to send out orders. For now we’re pausing on sending out deliveries for some of our Challenge events and the team will be in contact to let you know about your order.

Tom's Gift

Tom’s Gift is a present sent to children aged 0 to 16 who require treatment for cancer. In response to government guidance relating to coronavirus (COVID-19), our offices are closed meaning that we are currently unable to process any Tom’s Gift applications for the time being.

As a result, it is not possible to download an application form at this time.

We are very sorry for any disappointment this causes and will do everything we can to be up and running again as soon as possible.

In your area

Right now, Macmillan nurses, doctors and other health professionals up and down the country are continuing to support people living with cancer whilst doing all they can to help alleviate the immense strain put on the NHS by coronavirus. Many Macmillan services are having to take the difficult decision to change the way they operate or even close. We recommend you contact Macmillan services in your local area to find out about any changes.

Search for a service in your area and find their contact details.

How we can help

Macmillan Cancer Support Line
The Macmillan Support Line offers confidential support to people living with cancer and their loved ones. If you need to talk, we'll listen.
0808 808 00 00
7 days a week, 8am - 8pm
Email us
Get in touch via this form
Chat online
7 days a week, 8am - 8pm
Online Community
An anonymous network of people affected by cancer which is free to join. Share experiences, ask questions and talk to people who understand.
Help in your area
What's going on near you? Find out about support groups, where to get information and how to get involved with Macmillan where you live.