Integration Excellence Award

By creating exciting new initiatives, products and services, all four winners have improved the quality and experience of care for people living with cancer.

Integration Excellence Award - Thank you video

2018 Integration Excellence Award Finalists – Thank you

2018 Integration Excellence Award Finalists – Thank you

Clinical Psychology Cancer Service – Sherwood Forest Hospitals and Nottinghamshire Healthcare NHS Foundation Trusts

Cancer can elicit an overwhelming amount of thoughts and feelings, and many people experience anxiety and depression. The Clinical Psychology Cancer Service has integrated excellent psychological support across all cancer teams at King’s Mill Hospital in Nottinghamshire. They have helped a wide range of people living with cancer to cope with difficult emotions.

The service model is based upon the NICE guidance for Improving Supportive and Palliative Care for Adults with Cancer (2004). This emphasises the importance of healthcare staff routinely screening patients for symptoms of psychological distress. The team has challenged the established medical culture by building strong working relationships with multidisciplinary cancer teams, and local commissioners, to successfully embed psychological provision.

As well as training staff to identify patients who would benefit from individual and group therapy, the team has developed innovative psychological support initiatives. One, being a public website full of useful resources, covering everything from coping with anxiety to body image. They have also established a text support relapse prevention package called ‘Flo’ to help patients monitor and self-manage emotional difficulties outside of service hours and a community mindfulness group co-facilitated by patients.

‘Even if someone has curative treatment, they might feel quite changed by that experience and wonder how they can move forward. We can help.’ says Clinical Psychologist Jo Levene. ‘One of the biggest things for a patient is having a person outside of their family who they can talk to,’ adds Macmillan Clinical Psychologist Sanchia Biswas. ‘We’re a safe space, and we can help people to understand why they’re feeling the way they’re feeling.’

If you would like to find out more about the team’s work please email Mandy Edwards, Partnership Quality Lead.

Judy Clapp, Macmillan Primary Care Nurse Facilitator – Royal Cornwall Hospitals NHS Trust

As the only primary care nurse facilitator in Cornwall, Judy has created a more joined-up way for primary and secondary care colleagues to work together to support people with cancer. By channelling her passion and energy into forging effective partnerships across health and social care in the county, she has made a palpable difference to the patient experience.

Judy has delivered transformational change through numerous impressive initiatives. One includes designing and running education programmes for primary care workers to help them better support people living with cancer. She has also established a network of primary care cancer champions, who each have bespoke Macmillan information points in their surgeries. This means anyone living with cancer can receive vital information closer to home – something that’s especially important in a rural county like Cornwall. Judy also uses her influence to shape strategy at high levels and challenge established cultures and mindsets to effect change.

‘I always bring things back to the patients by asking them what they need and what they want,’ explains Judy. ‘When you’re passionate about something it’s a lot easier to find solutions, think outside of the box and come up with different ways of working. That’s what it’s all about.’

If you would like to find out more about the Judy’s work please email Amanda Nadin, Partnership Quality Lead.

Macmillan Advanced Communication Team – Western Health & Social Care Trust, Northern Ireland

People with cancer place good communications with healthcare teams as high on their list of priorities. Sensitive and effective communications skills are particularly important for those professionals who deliver significant news to patients. Now, thanks to the Macmillan Advanced Communication Team, specialist training courses to develop these skills have been integrated across Northern Ireland for healthcare staff.

Over the past ten years, team members Anne Finn and Emma King have used their experience as skilled clinical nurse specialists in palliative care to help shape and refine the programme. The training is highly experiential and takes place in small groups, with participants getting the opportunity to practice difficult conversations through role play with actors. ‘These role plays are recorded so the professionals can watch themselves back and see how they did,’ says Emma. ‘It’s such a powerful way to learn. The whole group then makes suggestions to help them improve on how they dealt with the situation.’

‘We think that good communication skills shouldn’t just be seen as an added bonus for healthcare professionals. They are absolutely crucial. It’s so rewarding for us to see someone’s practice change as a result of what they’ve learned. It’s gratifying to know that, as a result of this training, participants are making a difference to so many families.’

If you would like to find out more about the team’s work please email Claire Black, Partnership Quality Lead.

Bolton Macmillan Cancer Information & Support Service – Bolton Hospice

When a group of people living with cancer in Bolton campaigned for better cancer information and support in the area, it proved the catalyst for an exceptional, integrated partnership. In 2014, the group teamed up with Macmillan, Bolton Hospice, and NHS Bolton Clinical Commissioning Group to co-produce the Bolton Macmillan Cancer Information and Support Service. This exemplary patient-centred service now operates from three beautiful centres in prime locations across the town and provides life-changing practical, emotional and financial support.

The Bolton People Affected by Cancer user involvement group has been fully involved in every aspect of service development including recruiting the staff, planning the layouts and choosing the décor. As a result of this pioneering partnership, anyone in Bolton can now access the very best cancer support, from benefits advice to walking groups.

‘The core success of the project comes down to the fact all the partners have a shared vision,’ says Sue Summerfield, the manager of the service. ‘They are committed for different reasons, but they all want the same results: an improved experience for people living with cancer, with more positive outcomes as a result. That’s what really important.’

If you would like to find out more about the team’s work please email Ian Ainscough, Partnership Quality Lead.