Fiona’s ethos of compassion and collaborative working has led to her success in delivering an impressive array of palliative care service improvements in Northern Trust and across Northern Ireland. Among other initiatives, she has introduced a palliative care key worker role within district nursing, led on the co-design of a bespoke palliative care education programme for district nursing sisters, and developed a palliative care aide-mémoire tool for holistic needs assessments. She also goes to great lengths to raise awareness of palliative care among the general public, using a range of mediums, including videos, social media and drama.
A true champion of patient needs, Fiona always ensures that the voices of service users influence key developments. And, as well as tirelessly challenging current practice and showing the benefit of change through negotiating and engaging with partners, she has also proven that effective change can occur at minimal cost.
‘I have my fingers in lots of pies and I engage with clinical staff in many different specialties across care settings,’ says Fiona. ‘There are lots of projects that I’m proud of, but I’m just pleased that I’ve managed to make some inroads into getting the palliative care message out there. It’s very rewarding to be able to make sure end of life care is the best that it can be.’
If you would like to find out more about Fiona’s work please email Claire Black, Partnership Quality Lead.