Integration Excellence Award 2016

Through creating exciting new initiatives, products and services, this category’s three winners have all improved the quality and experience of care for people affected by cancer.

Southport and Formby Cancer Recovery Programme - Southport and Formby CCG, Macmillan Cancer Information and Support Centre

The Southport and Formby Cancer Recovery Programme was established to support people with cancer during their recovery. It aims to improve physical and mental health and alleviate the feelings of isolation that can often follow the end of treatment.

The hub of the service is the Southport Macmillan Information and Support Centre, but the team comprises members from various health and social care organisations who work together seamlessly. Patients finishing treatment receive a specially designed information pack detailing the support they can access, such as Health and Wellbeing events, Move More sessions and a whole host of support groups.

‘The programme has made it more routine for people with cancer to come to us,’ says Helen Jones, Macmillan Cancer Information Centre Manager. ‘Macmillan is all about giving the best possible support to people affected by cancer and, as a team, that’s where our hearts lie too.’

If you would like to find out more about the team’s work please email Partnership Quality Lead, Sonia Holdsworth.

Macmillan Welfare Benefits Team - Northern Ireland

Financial worries can be a huge source of stress when you have cancer and timely, easy-to-access financial support no matter where you live is vital. The Macmillan Financial Help Service in Northern Ireland, delivered in partnership with Citizens Advice and North West Independent Advice Service, have addressed this by creating a seamless, fully integrated service across the region’s five trusts. Having grown initially from one partnership to five, the multi-organisational team demonstrates collaborative working at its very best.

Patients call one central telephone number for on-the-spot financial advice or an appointment for face-to-face support either in hospital or closer to home.

‘Our single database guarantees continuity of service, and that’s really important,’ says Linda Williamson, Director of Citizens Advice Belfast. ‘People with cancer list financial concerns as the second biggest worry after their diagnosis, so we’re pleased to have developed a service that’s having a real impact.’

If you would like to find out more about the team’s work please email Workstream Lead, Barry McVeigh.

Sandra McDermott - Head of Financial Inclusion and Improving the Cancer Journey, Glasgow City Council

Appalled by statistics showing how big a factor poverty was in ill health, Sandra was inspired to drive change through her role as Macmillan Programme Manager for Improving the Cancer Journey. Sandra has set up a systematic process which ensures that, without the need of referral, everyone with a cancer diagnosis is invited to have a holistic needs assessment within four to six weeks from diagnosis. It is transforming cancer care in Glasgow and the 77% uptake from people in the most deprived areas is interesting health, social care and government bodies in and beyond Scotland.

‘We want to make sure appropriate care is equitable and offered to everybody at the point of diagnosis and across organisational boundaries,’ explains Sandra. ‘Working with Macmillan means that we are able to make it possible that no one in Glasgow has to face cancer alone.’

If you would like to find out more about Sandra’s work please email Partnership Quality Lead, Elaine Hamilton.