Help make money one less worry

Four in five people with cancer are £570 a month worse off as a result of their diagnosis.

We want to make sure that everyone gets the support they need to cope with the financial impact of cancer. Join our campaign to make money one less worry, and we’ll let you know how you can help.

We’ve also published a policy report, No Small Change, outlining the problem and what can be done to help. It’s no small change that’s needed, but we’ve all got a part to play to make sure the financial shock of cancer doesn’t turn into a crisis.

What needs to be done:

  • People should be made aware of the potential cost of cancer, and where to get help.
  • People with cancer should be able to get the financial support they need through the welfare system.
  • Banks and insurers should help customers with cancer to take control of their finances.

Find out more about our work with the banking sector and our campaign on travel insurance.

Our calls in more detail:

Governments and health bodies across the UK should make sure people with cancer get the information they need

They should ensure that:

  • people affected by cancer understand the financial impact of cancer and are signposted to appropriate financial information, guidance or advice
  • assessments of patients’ needs include identifying and meeting financial needs
  • health and social care staff have the skills and knowledge to talk openly with patients about financial concerns.

Governments across the UK should make sure people with cancer get the welfare support they need

They should ensure that:

  • key benefits for people with cancer are processed in an acceptable time frame – not more than 11 weeks for Personal Independence Payments (PIP), or 13 weeks for Employment and Support Allowance (ESA)
  • relevant departments, including the Department for Work and Pensions, publish the average processing time for all key benefits accessed by people living with cancer, not just Personal Independence Payments
  • ongoing welfare reform, including the roll out of Universal Credit, does not lead to problems or delays for people claiming their benefits
  • they work with the wider policy making community – including charities like Macmillan – to make sure that people affected by cancer of working age get the financial support they need through the benefits system.

Banks should do more to help people with cancer deal with the financial impact of their diagnosis

Banks are in a unique position to help their customers cope with the financial impact of a cancer diagnosis. However, despite some excellent examples of good practice across the industry, the experiences of people with cancer vary greatly depending on their banking provider, and the support available is not always consistent. Banks should ensure that:

  • all frontline staff are confident in identifying and helping customers with cancer
  • the right specialised support is in place to support customers with cancer.
  • policies and products are developed using accurate, up-to-date information on the financial needs of people with cancer.

Find out more about our partnerships with Lloyds Bank and Nationwide.


The insurance industry should consider what more it can do to make sure people with cancer can access key products

  • People living with and beyond cancer tell us that they face particular problems in accessing travel insurance. They are sometimes quoted huge premiums which can be more expensive than the cost of a holiday itself, are unable to get cover for their cancer, or are unable even to get insurance at all. 
  • People with cancer also experience difficulties in accessing life cover and other protection insurance products.

Macmillan is currently undertaking research into the extent of the issues outlined above, their root causes and the barriers which insurers face in dealing with them. 

We believe the insurance industry should consider how it can use the most up-to-date information about cancer to ensure current pricing systems accurately reflect the level of risk posed by people who are living with and beyond cancer.


Everyone should ensure that people with cancer can focus more on their health, and worry less about money

  • Governments, local authorities, the NHS, relevant health bodies and health and social care staff should all ensure that the importance of financial wellbeing in maintaining and improving health is recognised.
  • The banking sector, governments and the Financial Conduct Authority should ensure that the needs of those with cancer – and vulnerable customers more widely – remain a priority across the financial services industry.


Our money and cancer campaigns

Denied and delayed

Too often, the new benefit Universal Credit isn’t working for people with cancer. Find out more about our campaign to fix Universal Credit.

Read more

Banking on change

We’re calling on the Government to change the law so that banks and building societies have a legal duty of care towards their customers.

Find out more

Give us a break

If anyone deserves a break, it's someone with cancer. We want to make sure travel insurance is clear and fairly priced, so that people with cancer can take a break when they really need it.

Join the campaign

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