People living with cancer should be able to focus on their health, without worrying about how to make ends meet when they can’t work. Unfortunately, Universal Credit has left people waiting for weeks to receive their payment, and has led to hardship, stress and anxiety. In Inverness, the Macmillan Highland Welfare Benefits Service team has worked tenaciously to reduce Universal Credit’s worst impacts.
The team partnered with their local Jobcentre to develop ways of getting terminally ill people through the system more quickly. They improved access to the online-only benefit by purchasing a notebook computer to help people without computer access to apply for it. They also campaign locally and nationally on the issue and influenced their local MP to set up an All Party Parliamentary Group on terminal illness.
‘We want Universal Credit to be properly administered and fair,’ says Macmillan Welfare Benefits Service Manager Elaine Donnelly. ‘We’re going to keep on helping people and keep on making noise.’
If you would like to find out more about the team’s work, please email Marie McWilliams, Partnership Quality Lead.