Integration excellence award

Through creating exciting new initiatives, products and services, this category’s four winners have all improved the quality and experience of care for people affected by cancer.

A man sits in an armchair receiving medical treatment while a nurse sits talking to him

2017 Integration Excellence Award Finalists – Thank You

2017 Integration Excellence Award Finalists – Thank You

Fiona Gilmour, Macmillan Service Improvement Lead for Palliative Care, Northern Health and Social Care Trust, Northern Ireland

Fiona’s ethos of compassion and collaborative working has led to her success in delivering an impressive array of palliative care service improvements in Northern Trust and across Northern Ireland. Among other initiatives, she has introduced a palliative care key worker role within district nursing, led on the co-design of a bespoke palliative care education programme for district nursing sisters, and developed a palliative care aide-mémoire tool for holistic needs assessments. She also goes to great lengths to raise awareness of palliative care among the general public, using a range of mediums, including videos, social media and drama.

A true champion of patient needs, Fiona always ensures that the voices of service users influence key developments. And, as well as tirelessly challenging current practice and showing the benefit of change through negotiating and engaging with partners, she has also proven that effective change can occur at minimal cost.

‘I have my fingers in lots of pies and I engage with clinical staff in many different specialties across care settings,’ says Fiona. ‘There are lots of projects that I’m proud of, but I’m just pleased that I’ve managed to make some inroads into getting the palliative care message out there. It’s very rewarding to be able to make sure end of life care is the best that it can be.’

If you would like to find out more about Fiona’s work please email Claire Black, Partnership Quality Lead.


Macmillan @ Glasgow Libraries, Glasgow Life

The Macmillan @ Glasgow Libraries programme was set up to fulfil the need for high quality information and support for people affected by cancer. The programme’s innovative approach has challenged the historically clinically-based cancer information and support service model to provide support in accessible, community-based settings.

Following a successful pilot, the service launched in 2012 and has since developed a comprehensive network across Glasgow with 16 weekly volunteer-led drop-in services and 19 information points. It also has an established outreach service. Today, anyone affected by cancer is at most just one mile away from direct access to cancer information and support.

The team has built excellent partnerships across all local, regional and national sectors. As a result, they’ve integrated the programme into Glasgow’s existing cancer services and provided additional services within their library venues such as talking therapy and complementary therapy.

‘Public libraries are excellent places for delivering an information service. Not only are they non-clinical and easy to access, but they’re also trusted within local communities and welcoming to all,’ says Craig Menzies, Macmillan Programme Manager.

‘Our 110 volunteers are absolutely crucial to the service,’ says Annmarie Galbraith, Macmillan Services Manager. ‘They’re involved in every element of service improvement and we wouldn’t be able to do what we do without them.’

If you would like to find out more about the team’s work please email Claire Alexander, Partnership Quality Lead.


Move More Aberdeen, Sport Aberdeen

As passionate advocates of the benefits of physical activity for people living with cancer, the trailblazing team members of Move More Aberdeen have improved many lives. Move More Aberdeen is the first ever cancer-specific physical activity programme in the city and offers an extensive, person-centred package of activities that includes walks, gentle movement classes, circuit training and gardening. Through skilfully forging new ways of working with NHS Grampian and enthusiastically embracing cross-sector collaboration, the team has successfully integrated physical activity into routine cancer care.

‘More than 300 people living with cancer have now been referred to the programme and we’ve been able to demonstrate an increase in physical activity levels, fitness and strength levels among participants,’ explains Macmillan Development Officer, Josefine Björkqvist. ‘What’s more, people aren’t just being active when they’re with us – they’re also carrying on afterwards and we’re seeing a long-term increase in physical activity.’

‘We’re trying to be really innovative in what we’re doing by implementing new activities so there’s something for everyone,’ adds Senior Development Manager, Jenny McCann. ‘If we could bottle physical activity, it would be a wonder drug. It would outstrip every other medication that’s out there because everyone can benefit from it in some way.’

If you would like to find out more about the team's work please email Mary Fairley, Partnership Quality Lead.



Tracey Wright, Macmillan Commissioning Manager for Cancer and End of Life NHS Eastern Cheshire, South Cheshire and Vale Royal CCGs

Tracey’s innovative approach to commissioning has made a huge difference to people affected by cancer in central Cheshire. As a skilled negotiator, she is an expert at building consensus and bringing stakeholders together to improve care and outcomes for patients.

By working with her local hospital trust, Tracey has developed a number of initiatives including a lung cancer project which resulted in patients presenting earlier and with less emergency presentations. She also set up the first community acute oncology nursing service in the country, not to mention the award-winning Cheshire End of Life Partnership which is supporting people to die in the place of their choice. Her contribution has been phenomenal.

‘It’s about enabling all the organisations to see the same goal and make sure everybody is patient focused, says Tracey. ‘I have to make sure everyone can see the importance of the part they have to play in order to make that bigger change. Sometimes you have to break down some boundaries to make it happen. It’s all about having the information and the understanding of what needs to change, and then working collectively to bring it about.’

If you would like to find out more about Tracey’s work please email Sonia Holdsworth, Partnership Quality Lead.


Tracey Wright also been selected as a Macmillan Fellow for her outstanding achievements. As a Fellow, Tracey can access a grant of up to £10,000 to continue studying, either a MSC or PHD, to enhance knowledge and inform how to further improve outcomes in cancer.