Integration Excellence Award

This category recognises four winners who have provided a seamless experience for people living with cancer.

2019 Winners

Winner, Philippa Hyman, with an award.

Philippa Hyman

Healthy London Partnership

Cancer and its treatments can have a huge impact on a person’s mental health. In some areas of London, a lack of fairness in cancer psychosocial service provision meant the emotional needs of thousands of people weren’t being met. Transformational change was needed and only a passionate, proactive and inspirational leader would be able to bring it about. That’s where Philippa Hyman came in.

Philippa brought together patients, healthcare providers and commissioners to co-design a pan-London psychosocial support pathway. She led two huge stakeholder events to make sure everyone’s views were heard. She then produced a report that has been influential both inside and outside of London. Philippa is a shining example of how to achieve effective results when working across boundaries with multiple stakeholders.

‘I like doing things that I know will have a direct patient impact,’ Philippa explains. ‘The biggest challenge has been getting people to understand that psychosocial services are not a luxury – they're an absolutely essential part of the cancer pathway.’

If you would like to find out more about Philippa’s work please email Dan Callanan, Partnership Quality Lead.

The Acute Oncology Nursing Team.

Macmillan Acute Oncology Nursing Team

Health and Social Care Trusts Northern Ireland

Acute Oncology Services (AOS) are vital in providing rapid assessment and triage for people with cancer who go to hospital in an emergency.

In Northern Ireland, only one in five trusts provide this service, so many patients were not receiving the specialist management they needed. To help overcome this, Macmillan funded the equivalent of one and a half days’ full time Acute Oncology Nurse Specialist posts in each trust. As a result, Acute Oncology Services were available to patients across Northern Ireland by 2016.

The Macmillan Acute Oncology nursing team has improved people’s experience of emergency care in many ways, reducing the time they have to stay in hospital, and avoiding unnecessary admissions in the first place. The team shares its expertise and experience through a regional Community of Practice, to help other professionals improve care standards. This is helping to encourage more collaborative, sustainable and consistent working as well as a great team spirit.

‘One of our great strengths is that we work regionally with common aims, objectives and regular communication,’ says Macmillan Acute Oncology Nurse Specialist Kerrie Sweeney. ‘If one of my patients needs to go to another trust, I know they would receive the same level of care as I would give.’

If you would like to find out more about the team’s work, please email Claire Black, Partnership Quality Lead.

The Primary Care Cancer Framework team.

Macmillan Primary Care Cancer Framework Team

Public Health Wales NHS Trust

As more people are diagnosed with cancer, and living with it for longer, it’s vital that the GPs who care for them understand their needs and know how to meet them. In Wales, the Macmillan Primary Care Cancer Framework team is working hard to help primary care professionals do just that.

The team has developed guidance, education and resources for GPs to help them diagnose cancer earlier and provide better support after treatment. The team has also set up a Community of Practice to help primary care professionals share learnings with each other and their teams. A closer relationship between primary and secondary care is also vital for better care, and the team are working towards this too.

Dr Clifford Jones, Programme Lead, explains, ‘We want everyone with cancer to have the best possible experience and outcome. We’re supporting healthcare professionals to feel more able to provide these, and supporting primary and secondary care clinicians to work together, so they think about the patient and the whole system rather than just their small part of that patient’s journey.’

If you would like to find out more about the team’s work please email Sue Williams, Partnership Quality Lead.

Winner, Rosie Roberts, with her award.

Rosie Roberts

Macmillan Acute Oncology Service Quality Assurance Development and Support Manager, Welsh Cancer Network

Acute Oncology Services (AOS) are proven to make sure people with cancer receive the specialist care they need in emergency situations. Although AOS is still a new speciality, services have been quickly and expertly established in every acute hospital in Wales. This impressive feat is thanks to Rosie Roberts, an inspirational leader with more than 25 years of nursing experience.

Driven by a commitment to improve the patient experience and a passion for educating staff, Rosie has worked tirelessly to champion, implement and develop AOS and guarantee its sustainability.

‘Not only are these services reducing the stay of patients, but they are also avoiding admissions by helping acute teams to make decisions about whether to admit patients or not,’ explains Rosie.

‘I support these new AOS teams by providing them with the education, skills and resources to help them flourish. I’m fortunate to have gained lots of skills and expertise during my career, and I feel passionately that it’s the duty of people with specialist knowledge to share it.’

If you would like to find out more about Rosie’s work, please email Lisa Jones, Partnership Quality Lead.