Macmillan Connected

If you’re affected by cancer, Macmillan Connected can put you in touch with a ‘buddy’ who can relate to what you’re going through. Buddies are people who’ve either lived through cancer themselves, or who support someone else on their cancer journey. They’re Macmillan-trained volunteers who can offer short-term support when you’re going through a tough time, or just to listen when you need a chat.

If you want to talk to someone, tell us a bit about yourself on the Macmillan Connected website. We will email you information about the buddies we have found for you within two days. Then you can choose who you’d like to chat to, connect with your buddy on email, and start talking through Skype (video calls, voice calls, instant messaging). Your buddy will talk you through how to connect on Skype. 

Macmillan Connected is completely free and you can connect from your own computer at a time that suits you.  

Getting set up

Once we’ve found you a buddy, you’ll start talking on email and then have the option to move onto Skype, if you want to. You’ll need:

  • A broadband internet connection.
  • An email address.
  • Access to either a computer with a microphone or a smart phone/tablet.
  • You’ll need Skype too, and if you haven’t got it, you can get started here. Then you can choose whether you want to connect through instant messaging, voice calls or video calls.
  • You’ll need a webcam if you want to see your buddy when you chat, but you can still connect without one.

Specialist advice in a crisis

While our buddies are trained to listen and be supportive, they can’t offer specialist advice or deal with crisis situations. If, after you’ve signed up, we don’t think we’re the right place for you to get support, we will provide you with information about services that may better suit your needs.

Volunteer for Macmillan Connected

We'd love to hear from you if you'd like to apply to be one of our buddies on Macmillan Connected. You’ll need to have experience of providing similar support (face-to-face or online) and be willing to undertake some online training. We look forward to hearing from you.

Giving feedback

Macmillan Connected is being developed in close collaboration with the people who use the service and the volunteers. We are always interested in how connections went and what others think of the service. If you have any comments we’d like to hear from you.

Why has the name changed from Skype Buddy to Macmillan Connected?

Macmillan are developing this new service in close collaboration with the people who use it and the volunteers. As a result of the first stage of launching the service, feedback indicated that the original name didn’t resonate with people, so we wanted to change it to something that better described what the service does – it connects people. If you’ve looked at the service before, you’ll notice other changes throughout the site too, which aim to improve your experience.

Back to Talking to us

Macmillan Support Line

Whether you’re worried about money or practical issues, have questions about treatment, or just want someone to listen, call us free* on 0808 808 0000, Monday to Friday, 9am – 8pm

Macmillan's Online Community

Macmillan’s Online Community is a network of people affected by cancer which anyone can join to get support from others any time. It’s anonymous, and free to join.