Learning and development for volunteers

We want our volunteers to make the most of their time with us, which is why we provide various learning and development opportunities. Through your induction and ongoing learning you will be supported in gaining the skills and knowledge you need.

What happens at your induction?

On your first day may feel nervous and have lots of questions. Don’t worry. We’ll be there to support you and make sure it all goes smoothly. Your Macmillan contact will introduce you to your team and anyone else who you might be working with. They’ll also go over health and safety requirements. Please use this opportunity to ask any questions and highlight any areas you would like further training and support in. There are four core areas for you to learn about as part of your induction. These include:

  • About Macmillan
  • Brand and values
  • Talking to people affected by cancer
  • Volunteering with Macmillan

These can be accessed through Learn Zone or your Macmillan contact. You’ll also receive further information during your induction which is specific to your individual volunteer role.

I particularly enjoyed the brand and values induction–this showed us how to represent and talk about Macmillan appropriately.

Melina, intern

What ongoing learning is available?

We want to make sure that you feel happy and confident enough to carry out your role. So, in addition to your induction, we offer a range of opportunities for you to learn more about Macmillan, and to develop your skills.

To get started on your learning journey, why not take a look at the development path [PDF] and discover the available opportunities, and their benefits?

Before you apply for training make sure that the course is going to be relevant to your role, or to a role you hope to do in the future. Please note that attendance on the accredited Cancer Support Course is subject to availability and on meeting specific criteria.

The training is invaluable and you receive ongoing support too.

June, Information centre volunteer


LearnZone - Free and easy access to a wide variety of learning resources, online courses and professional development tools.

LearnZone User Guide [PDF] – Follow this simple step by step to register for a free LearnZone account.

Development path [PDF] - Identify the skills or knowledge areas you want to develop, and find opportunities.

be.macmillan – Make your own event posters, order free cancer information and find out about our brand.

We Give Our Time - Macmillan’s online community for volunteers. Join to share your volunteering stories or photos.

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