In 2009 we commissioned the development of an innovative framework and methodology for improving both patient and staff experience in cancer care services. The Macmillan Values Based Standard ® [PDF] identifies eight behaviours – practical things that staff can do on a day-to-day basis to ensure that people’s rights, including dignity and respect, are protected. It focuses on the ‘moments that matter’ to people and their carers. It was designed with the help of over 300 healthcare staff and people living with and affected by cancer across the country.
Research indicates that patient experience varies. But rather than thinking about how to make improvements for specific groups, the Macmillan Values Based Standard suggests that ‘difference’ is the norm and that care must respond to the needs of each individual patient.
The Macmillan Values Based Standard is staff-, patient- and carer-led. Rather than performance benchmarks ‘imposed’ from above, it emphasises co-productive behaviours between staff and patients.
Sites interested in piloting the Macmillan Values Based Standard have been increasing each year. Since 2014 it has been piloted in over 30 sites across England and Scotland.