Research and evaluation reports

On this page you can either download our latest evidence reports, or read through written summaries for our projects. The summaries outline the study objectives, approach and why each study is important. We are constantly developing new findings so make sure that you check back soon for future reports.

Evaluation of the Glasgow RTS programme: Improving the Cancer Journey

Date published: September 2016

Findings from the first phase of evaluation fieldwork for the Glasgow RTS programme Improving the Cancer Journey (ICJ) are now available in full length and brief report format. ICJ is a community-based multi-agency approach to care aiming to improve the outcomes of people affected by cancer in Glasgow by providing structured, individualised and integrated support.

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Macmillan and Coventry City Council evaluation report

Date published: January 2016

A partnership between Macmillan and Coventry City Council was launched in March 2013. The work of the partnership has been guided by four objectives aimed at improving the experience of people affected by cancer in Coventry: 

  • Breaking down the barriers between services 
  • Improving coordination between services 
  • Filling in gaps in the provision of support 
  • Inspiring and empowering people 

In March 2014, Macmillan commissioned an independent evaluation of the partnership in order to assess its impact and return on investment. This final report provides the findings of the evaluation, including progress against objectives and recommendations.

Download the Evaluation of Macmillan and Coventry City Council Partnership [PDF]

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Evaluation of the Transforming Cancer Follow-Up Programme - Final report

Date published: February 2015

Macmillan worked with the Northern Ireland Cancer Network from 2012-2014 to deliver the Transforming Cancer Follow Up Programme. This was a service redesign programme aimed at improving the quality of cancer patients’ post-treatment experience by promoting health and wellbeing, reducing inefficiencies in hospital follow-up, and enhancing service co-ordination and integration.

This final report provides the findings of the evaluation against each of the programme’s objectives and draws together the key learnings from Transforming Cancer Follow-Up.

Download Evaluation of the Transforming Cancer Follow-Up Programme [PDF].

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One-to-one support pilot evaluation report

Date published: May 2015

Macmillan has completed a two-year pilot project across 16 sites in the UK looking to support a more holistic approach to cancer care. The One-to-One Support pilot project funded four new Macmillan roles that sat alongside the existing cancer workforce, comprising complex case managers, community nurses, primary care nurses and support workers.

The final evaluation report indicates that by working together, the new roles and existing cancer workforce have enabled people living with cancer to have the time and guidance they require to identify their concerns, manage their own care and take back control. This has also had the positive outcome of helping to improve patient experience at the pilot sites.

Download the One-to-One Support pilot final evaluation report [PDF].

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Evaluation reports of Glasgow libraries

Date published: September 2014

Macmillan Cancer Support and Glasgow Life are now working in partnership to establish Cancer Information and Support Drop-in Services in Glasgow’s libraries. This is the largest programme of its kind being funded by Macmillan currently and is seen as a pilot for the UK as a whole. This evaluation has been commissioned to consider the progress, effectiveness and impact of the three year set-up phase of the program.

This final report draws on evidence relating to programme partnership, process, and early outcomes. The research has been based on an analysis of Glasgow Life monitoring data and a comprehensive program of fieldwork.

This final report explores the progress, impact and learning from Phase One of the programme. It is the third of three main reports prepared as part of the study.

Download the full report [PDF]

Download the executive summary report [PDF]

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Specialist adult cancer nurses census reports

Date published: October 2014

Macmillan commissioned the first UK-wide census of specialist adult cancer nurses on 24 April 2014. Responses from 168 trusts (97% response rate) have been evaluated and results for England and Northern Ireland are now available for download.

The report shows that the specialist adult cancer nurse workforce is ageing. One in three nurses is aged 50 or over, around one in two for some cancer types in certain parts of the country.

It also shows that there are considerable variations in the provision of specialist cancer nurse expertise for those diagnosed with different cancer types and across geographic locations.

Download the Specialist adult cancer nurses in England Survey [PDF]

Download the Specialist adult cancer nurses in Wales Survey [PDF]

Download the Specialist adult cancer nurses in Northern Ireland Survey [PDF]

Download the Specialist adult cancer nurses in Scotland Survey [PDF]

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Evaluating the UCLH-Macmillan Partnership

This report is evaluating the four-year old partnership between University College London Hospitals (UCLH) and Macmillan Cancer Support. The purpose of the partnership is to provide the best care, treatment, support, and information to cancer patients.

The main achievements of the partnership so far are:

  • The Macmillan Support and Information Service, opened in April 2012, offers sessions to facilitate self-management, welfare and benefit advice, a psychology and counselling service, complementary therapy sessions and a wig fitting service to anyone affected by cancer.
  • 11 Macmillan one-to-one support workers aspire to improve quality of care, patient experience and outcomes in a more cost-effective way.
  • The multi-awarded Macmillan Volunteering Service engages 65 volunteers across 19 different roles.
  • 846 staff members received Sage and Thyme® training to teach them the core skills of dealing with people in distress and empowering patients.
  • The UCLH cancer clinical nurse specialist (CNS) forum is a community of 60 CNSs that emphasises the value of their role.
  • 820 staff members have attended the Schwartz Center Rounds® which provide an opportunity for staff to reflect on the emotional aspect of their work.
  • The Macmillan Values Based Standard® pilot was run at the trust for two years to improve patient-centred care.

The report was carried out by RAND Europe and the health services group at the University of Cambridge together with the Cambridge Centre for Health Services Research (CCHSR). They used in-depth interviews, an online survey, an analysis of the 2012/13 and 2014 National Cancer Patient Experience Surveys and a learning event.

The report is accompanied by a maturity model that helps assess the level of maturity of the partnership in terms of: (i) where the partnership is at now; (ii) where the partners want to end up/where they need to be to achieve the partnership goals (expected outcomes); and (iii) what they need to be doing over a defined period of time to get there.

For more information, download the following:

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Review of Advice Services in Wales

Macmillan Wales’ Senior Welfare Benefits Adviser, Helen Powell, represents Macmillan Wales on the Independent Advice Providers Forum (IAPF) which is made up of Welsh independent advice providers.

The Review of Advice Services in Wales Report, published by the IAPF in October 2013, was its detailed response to the Welsh Government’s Advice Services Review.  It looked at each of the areas that are crucial within the advice review:

  • advice networks 
  • service delivery including training, information or advice initiatives 
  • telephone or online advice delivery capability and capacity 
  • specialist advice provision on a wide geographical basis 
  • developing national standards for information and advice 

The IAPF also commissioned the report: What the People of Wales Expect of Advice and Information Services and How to Ensure Accessibility for All which found the need to place the person at the heart of service design and delivery. It also highlighted the impact of Welfare Reform on people’s ability to access information and advice services increasing the need for independent provision.  

Their calls for action included joint working between services, including non-advice support services, delivery in a variety of ways to ensure fully accessible services for all,  increased awareness-raising of advice services, to inform people of their rights and develop a streamlined referral and signposting system.  

The work of the IAPF is ongoing.

Download The Review of Advice Services in Wales [PDF]

Download What the People of Wales Expect of Advice and Information Services and How to Ensure Accessibility for all [PDF]

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Case-mix adjustment of the Cancer Patient Experience Survey (CPES)

Date published: August 2013.

The national Cancer Patient Experience Survey (CPES) allows hospitals to benchmark themselves with others across England. Uncertainty about how performance is influenced by the types of the patients served by different hospitals can lead to reluctance to use the survey results. Those working in poorly performing hospitals may attribute bad performance to (a perceived) ‘more difficult case-mix of patients’.

This can lead to staff disengagement and demotivation in the hospitals where staff need to be most engaged in improvement work. Our report shows, for most questions in the survey, case-mix adjustment makes a measurable but small change to overall rankings of hospitals. This means clinicians and managers can be confident in publicly reported performance (which does not take case-mix into account) and that poor performance is unlikely to be explained by the type of patient that the hospital treats alone; so improvement strategies can be implemented accordingly.

Download our report [Word]

Download the summary [PDF]

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Relationship between staff and patient experience

Date published: August 2013.

Studies have shown examples of positive links between employee engagement and patient experience. The precise nature of the relationship between staff and patients’ experience is only beginning to be understood by researchers.

Looking specifically at data from the national Cancer Patient Experience Survey (CPES) and the NHS Staff Survey, this study demonstrates a number of relationships between CPES and staff survey results at a trust level.

Download the full report [PDF]

Download the summary [PDF]

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Evaluation of eHNA - Electronic Holistic Needs Assessments

Date published: July 2013

Macmillan is carrying out a major programme piloting use of a digital platform to carry out electronic holistic needs assessments (eHNA). The assessments are carried out on electronic tablets and used to underpin personalised, holistic care plans. Assessment and care planning are central features of the Recovery Package concept. This is the first evaluation report from the programme and provides a baseline assessment.

Download the report [PDF]

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Throwing light on the consequences of cancer treatment

Date published: July 2013

There are more than two million people living with cancer in the UK today, but not all of them are living well. Cancer and its treatment often leaves a grueling physical and mental legacy for many years afterwards. It begs the question – do we really understand the true cost of being cured?

Download the Throwing light on the consequences of cancer treatment report [PDF]

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Midhurst Community Specialist Palliative Care Service

Date published: June 2013

This paper outlines the results of an economic and qualitative evaluation commissioned by Macmillan Cancer Support into the Midhurst Macmillan Community Specialist Palliative Care Service.

The Midhurst Macmillan Community Specialist Palliative Care Service (Midhurst Service) is an innovative community based specialist palliative care model that enables many more people to die in their preferred place of care.

Download the report [PDF]

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Cancer's hidden price tag

Date published: April 2013

For the very first time, Macmillan has commissioned UK-wide research to calculate the financial impacts of cancer. Researchers from the University of Bristol carried out an in-depth survey of more than 1,600 people with a cancer diagnosis, revealing just how hard the cost of cancer is hitting people. Our findings show that the financial burden is not the same for everyone, and that financial support is not always easy to access or good enough.

Download our executive summary [Word]

Download the full report [PDF]

Read more about the campaign.

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Facing the fight alone

Date published: February 2013

Every day we hear from people who feel isolated – whether that means receiving their cancer diagnosis on their own, having to cook their own meals after surgery or making their own way to hospital every day during radiotherapy. But despite this wealth of anecdotal evidence, we didn’t know the full scale of the problem. To find out, we launched the first-ever research into the number and profile of isolated cancer patients in the UK.

Download Facing the fight alone [PDF]

Find out more about our Not Alone campaign.

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Cancer poverty in Wales

More than a million: understanding the UK's cancer carers

Date published: January 2012

Macmillan has an extensive programme of support specifically for carers of people with cancer.

Until recently, a detailed picture of the number, profile and needs of those providing unpaid care in the UK has not been available. Macmillan commissioned Ipsos MORI to conduct this research into carers of people with cancer to fill this knowledge gap.

Download More than a million: understanding the UK's carers of people with cancer [PDF].

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Living after diagnosis: Median survival times

Date published: June 2012

This research is a huge breakthrough in seeing the real picture of how long people are living after a cancer diagnosis. For years we’ve counted the number of people who hit certain benchmarks: one, five or ten years since diagnosis, but it is median survival times that gives an accurate new picture of how long on average people might expect to live with different cancers, and how this has shifted over time.

Download Living after diagnosis: Median survival times [PDF].

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Prevalence of older people living with cancer

People living with cancer

Date published: November 2012

The number of people living with a cancer diagnosis in the UK is set to double from more than 2 million in 2010 to 4 million by 2030. Find out more about the ways that the cancer population is set to grow over time.

Download the report People living with cancer [PDF].

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One-to-one support implementation project

Date published: December 2012

We are carrying out a major project that is piloting new ways of providing one-to-one support for people with cancer across the UK. This represents a significant opportunity to improve the quality of care, quality of life and experience for cancer patients, carers and family members as well as identify new cost effective ways of improving quality of service.

Download One-to-one support baseline report [PDF].

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