Santander and Macmillan partnership support
Macmillan Cancer Support and Santander are working together to make banking better for people affected by cancer.
We know that cancer can bring extra costs and affect the amount of money you have coming in.
It can be difficult speaking to your bank and talking about your health and personal life, especially when it comes to a cancer diagnosis.
That’s why Santander’s Financial care specialists have been trained by Macmillan Cancer Support to make sure they’re ready to support their customers if they tell them they have cancer.
Get support when you need it
Macmillan are here for you if you have questions about cancer, managing money or you need help with how you're feeling. We want to make sure all Santander customers get the right support.
Macmillan’s specialist Financial Guidance team can help you if you are not sure what might be best in your situation.
We cover all aspects of finance and money including:
- pensions and retirement options
- questions about insurance policies
- mortgages and money management
- arranging wills and trusts to protect your family
- general financial planning questions.
Our specialist Financial Guidance service is available to anyone who calls the Macmillan Support Line.
You can call for free on 0808 304 4000, 8am to 8pm, 7 days a week. Trained staff can also provide emotional and practical support and we have specialist services to help you too.
Sometimes, we’ll recommend that you speak to your bank or lender. Santander’s Macmillan-trained Financial Care specialists will listen to your situation and simply speaking to Santander won’t impact your credit score. They’ll work with you to set up a solution tailored to your needs to help make money less of a worry.
Specialist Services on the Macmillan Support Line
- Cancer information nurse specialist, 7 days a week, 8am - 8pm. Our experienced cancer nurses can talk you through information about your diagnosis and treatment.
- Welfare rights advice, Monday-Friday, 8am-8pm, Saturday-Sunday, 9am-5pm. Our welfare rights advisers can tell you about benefits and other financial support.
- Energy advice, Monday-Friday, 8am-6pm. We have energy advisers who can help you reduce the costs of your heating and electricity.
- Financial guidance, Monday-Friday, 8am-6pm. Our financial guides are experts in helping to reduce the financial impact of cancer.
- Work support service, Monday-Friday, 8am-6pm. Our dedicated work support specialists help you to understand your rights at work.
- Macmillan Grants - we can also give you information about Macmillan Grants.
Online tools and information
We have a range of information including:
Money, finance and insurance including information on mortgages, grants and benefits.
Our Online Community where you can chat anonymously with experts and people in a similar situation to yours. You can talk about anything cancer related, including benefits.
If you’d like personalised tips to improve your financial health, Santander’s Financial Health Check is a free tool which takes less than 5 minutes to complete. Their Budget Calculator is another simple and easy tool to help you get a clearer view of your incomings and outgoing.
Other support from Macmillan
Find out how we can support you and get information about different cancer types.
