Personalised care for people living with cancer
Building on our success with the Recovery Package, we're committed to delivering personalised care for people living with cancer.
On this page
What is Personalised Care and Support Planning (PCSP)?
What are the interventions of PCSP?
Personalised Care and Support Plans
End of Treatment Summaries
Primary Care Cancer Care Reviews
Health and Well-being Information and Support
How to access training and support
Other useful resources
For your patients
Personalised Care and Support Planning (PCSP) helps people living with cancer to take an active and empowered role in the way their care is planned and delivered, with interventions and care tailored around the things that matter most to them.
It is achieved through a series of supportive conversations in which the patient, or someone who knows them well, actively participates to explore the management of their own health and well-being in the context of their life and family situation.
What are the benefits of PCSP?
Personalised Care and Support Planning will help you to:
- facilitate conversations with patients
- identify their needs (with Holistic Needs Assessments)
- develop a Personalised Care and Support Plan
- share the right information, at the right times
- signpost to local support services.
We've always championed a personalised approach to care. Building on our success with the Recovery Package, we are committed to supporting the NHS Long Term Plan to deliver PCSP for people living with cancer.
PCSP is achieved with the following interventions:
- Personalised Care and Support Plans (based on Holistic Needs Assessments)
- End of Treatment Summaries
- Primary Care Cancer Care Reviews
- Health and Well-being Information and Support.
We have the tools and resources to help you deliver these interventions below.
A Personalised Care and Support Plan ensures people’s physical, practical, emotional and social needs are identified and addressed at the earliest opportunity.
A Personalised Care and Support Plan will help you to:
- keep a record of conversations, decisions and agreed outcomes
- understand a patient's care and support needs, their life and family situation
- know what is required to make the plan achievable and effective.
We have designed a personalised care and support plan template, so that patients have a record of the discussions they’ve had, agreed actions and advice from their care team.
Holistic Needs Assessments
To develop a care plan, you will need to carry out an assessment of the person's holistic needs to understand how to support them. We've created tools and resources to help you carry out a Holistic Needs Assessment (HNA), on paper or electronically (eHNA).
A Treatment Summary is a document produced by the hospital clinician at the end of initial treatment for cancer. It's designed to be shared with the patient and their GP.
The End of Treatment Summary usually contains:
- an overview of any treatment the patient has received
- details of any potential side effects of treatment
- the signs and symptoms of cancer recurrence
- contact details to address any concerns.
The End of Treatment Summary also supports GPs with Cancer Care Reviews.
Download our guide for professionals
We have created a how-to guide with information, advice and templates to help secondary care professionals with End of Treatment Summaries for people living with cancer.
A Cancer Care Review (CCR) is a conversation between a patient and their GP or Practice Nurse about their cancer journey. A CCR can help patients to:
- talk about their cancer experience and concerns
- understand what support is available in their community
- receive the information they need to begin supported self-management.
The Quality and Outcomes Framework (QOF) requires primary care professionals to carry out a CCR at the time of a patient's diagnosis (within 3 months) and after a patient has received acute treatment (within 12 months).
We have developed guidance and electronic templates to help you support your patients.
Sharing information helps people living with cancer, their family and friends get the support they need before, during and after cancer treatment. You can share it in many ways, such as at an event, a clinic or virtually to ensure people are fully supported.
We know people who receive the right information, at the right times, have a much better understanding of their cancer, as well as the confidence to make informed choices about their treatment. They will also have a better knowledge of:
- the signs and symptoms of cancer recurrence
- the consequences of cancer treatment
- how to deal with the physical and emotional impacts of cancer
- what support is available and how to access it.
How we can support your patients
Cancer information for your patients
We offer a range of online cancer information and support to help your patients physically, emotionally and financially. We cover specific cancers and topics along the cancer pathway.
We also produce information to address concerns identified by a Holistic Needs Assessment.
You can also order printed booklets for your patients.
Find local support for your patients
We're committed to delivering personalised care for people living with cancer, and we need your support to help us deliver it. On our Learning Hub we offer a free eLearning course called ‘What Matters to Me’, we also have Personalised Care and Support Planning webinars and Community of Practice events available in 2023.
Macmillan Cancer Support
- Personalised care for people living with cancer: A guide for professionals
- Sharing good practice for personalised care (Mac Voice magazine supplement)
- Sharing good practice for social prescribing (Mac Voice magazine supplement)
- Personalised care: A quality improvement toolkit for primary care
- Policy report – Caught in the Maze: Delivering personalised, integrated care for people with cancer (2020).
Health Education England
For your patients
Our specialist advisers can give advice and support to your patients. Encourage them to call us on 0808 808 00 00 (7 days a week, 8am-8pm).
It’s quick and easy to order free booklets to give to your patients, their families and carers. Topics include cancer types, treatment, and emotional support.