Our partnership with Virgin Money

At Macmillan, we make sure we understand the holistic needs of everyone living with and affected by cancer. Based on our research, the financial impact of a cancer diagnosis is consistently one of the biggest concerns, after the impact on health.

People living with cancer are, on average, £570 worse off a month financially as a result of a cancer diagnosis. 

Our research consistently shows that many people don’t tell their bank about their cancer diagnosis for fear of being penalised, or simply because they don’t realise that their bank may have ways of supporting them through their cancer journey. That’s why we are working closely with Virgin Money to help customers get the support they need quickly and effectively. 

Working together, we have developed and launched a brand-new role which is the first of its kind in the sector - the Virgin Money Macmillan Guide role.

Macmillan Guides are customer-facing Virgin Money colleagues in Stores and contact centres, who have volunteered to be Guides. They have received bespoke training from Macmillan to help them to better support customers living with or affected by cancer. Guides provide emotional support, information and signposting to other sources of support at Virgin Money, Macmillan and beyond.

We will be adding more detail on how to access a Guide in the coming days. Keep checking this page for updates.

We have worked closely with teams across Virgin Money’s Credit Cards and Mortgage functions to provide customers with the opportunity to speak to Macmillan. This has involved setting up a direct referral process with our Financial Guidance Service, for customers who need help with understanding their options and making financial decisions. 

Macmillan has provided training to Virgin Money colleagues to understand the characteristics of customers living with or affected by cancer and the various ways in which Macmillan’s Support Line can help people affected by cancer.

Our Financial Guidance Service, can set up a conversation between you and Virgin Money and look at other ways Macmillan may be able to help:

Call us free on 0808 808 00 00 - 7 days a week, from 8am-8pm.

If you are worried about your finances or are having payment difficulties, there are ways that Virgin Money can try to help you. Find out more on their website. 

Not with Virgin Money? To find out more about the services Macmillan provides, visit the financial help section of our website. On here, you can learn about Macmillan Grants and access our Benefits calculator.

To find out what support is available in your community, visit the 'In your area' section of our website and enter your postcode.