Keep warm without the worry

Almost 1 in 3 people diagnosed with cancer say they feel the cold more [1]. The side effects of treatment can make it hard to keep warm – which means people living with cancer spend, on average, £196 more each year on energy bills. The Macmillan Support Line is here to help. Call us free on 0808 808 00 00 (Monday to Friday, 9am-8pm).

Over the last 14 years, npower has contributed £11.57 million to help 37,000 families affected by cancer. By taking part in fundraising events, npower helps Macmillan to fund around 49 Macmillan Grants a day for fuel, worth an average of £200 each.

Macmillan’s Energy Advice Team

npower supports our Energy Advice Team, who offer guidance and support if cancer is affecting your ability to pay the bills. You don’t have to be an npower customer to get support – our Energy Advice Team is here for you, no matter who supplies your gas and electricity.

A woman sat a computer

Keeping warm without the worry

See how advisors like Sharon, on our Energy Advice Team, give support.

Keeping warm without the worry

See how advisors like Sharon, on our Energy Advice Team, give support.


What is npower’s Macmillan Fund?

As well as supporting our Energy Advice Team, npower supports customers living with cancer through its Macmillan Fund – which is available to npower customers who are in active treatment or the terminal stage of cancer.

The Fund, which takes your savings into account, caps energy bills at no more than 10% of income for up to two years, and eligibility criteria apply. Each year, npower’s Macmillan Fund has committed a minimum of £1 million to support people living with cancer.

If you’re an npower customer and think you can benefit from this service, call us free on 0808 808 00 00 or visit the npower website.

Sue and her daughter Katie stand talking in the kitchen

Sue on npower's Macmillan Fund

When Sue was diagnosed with terminal cancer, npower’s Macmillan Fund helped with money worries.

Sue on npower's Macmillan Fund

When Sue was diagnosed with terminal cancer, npower’s Macmillan Fund helped with money worries.


Need help with energy bills? Call on us