Keep warm without the worry

Nearly 1 in 3 people diagnosed with cancer say they feel the cold more [1]. The side effects of treatment can make it harder to keep warm, meaning you often need to turn the heat up. This can have a huge impact on energy bills. The Macmillan Support Line is here to help on 0808 808 00 00 (Monday to Friday, 9am-8pm).

Over the last 13 years, npower has contributed £10.5 million to help 34,000 families affected by cancer. With npower’s help, we are able to give out around 46 Macmillan Grants for fuel a day, worth an average of £200 each.

Macmillan’s Energy Advice Team

npower supports our Energy Advice Team, who can offer guidance and help you source funding if you’re living with cancer and struggling to keep warm. You don’t have to be an npower customer to receive support – our Energy Advice Team is here for you no matter who supplies your gas and electricity.

A woman sat a computer

Keeping warm without the worry

See how Macmillan’s Energy Advice Team support people living with cancer.

Keeping warm without the worry

See how Macmillan’s Energy Advice Team support people living with cancer.


npower’s Macmillan Fund

As well as supporting our Energy Advice Team, npower helps their customers who are living with cancer through npower’s Macmillan Fund. The Fund is available to npower customers who are either in active treatment or the terminal phase of cancer, and caps their energy bills at no more than 10% of their income for two years. Eligibility will also take savings into account. This has been worth £4 million to Macmillan callers since 2010, helping them to keep warm without worrying about their energy bills.

If you’re an npower customer and think you can benefit from this service, call us on 0808 808 00 00 or visit npower's website.

Sue and her daughter Katie stand talking in the kitchen

Sue's story on receiving npower's Macmillan fund

After Sue was diagnosed with terminal cancer, npower’s Macmillan Fund helped her take back control.

Sue's story on receiving npower's Macmillan fund

After Sue was diagnosed with terminal cancer, npower’s Macmillan Fund helped her take back control.


Need help?

If you’re living with cancer and struggling to pay your energy bills, speak to our Energy Advice Team.
Call Macmillan Cancer Support on 0808 808 00 00 Monday to Friday, 9am to 8pm, for more information.