Queen’s Birthday Honours for Macmillan professionals
Two Macmillan professionals have been recognised in the Queen’s Birthday Honours, announced in June.
Dr Cherith Semple, Macmillan Head and Neck Clinical Nurse Specialist at South Eastern Health and Social Care Trust, was awarded an MBE for her services to nursing, while Macmillan alumni, Noreen Lewis was honoured with a BEM for her services to Haematology Nursing in South Wales. Many congratulations to them both.
Financial support: a spotlight on insurance
You may be aware that a cancer diagnosis can affect the options people have and the decisions they make about buying or claiming on insurance policies. Understanding the detail in small print isn’t always easy and having cancer can make this even harder.
Our financial guidance team can help the people you support understand how cancer affects different types of insurance, including life insurance, critical illness cover, travel insurance or income protection.
Check in with the people you support to remind them that help is available. Let them know that they can phone Macmillan’s Financial Guidance specialists, in confidence, on 0808 808 00 00, or go online.
In The Balance: new policy report published
On 30 June we launched a new policy report, In The Balance, outlining the vital role that the banking sector must play in supporting people with cancer. While recognising that progress has been made, the report highlights that more needs to be done to improve the service that people with cancer receive from their banks.
To achieve this, it sets out recommendations for banks, industry bodies, the Financial Conduct Authority and the Government to ensure that they all play their part to ensure that people affected by cancer get the support they need.
Macmillan Local Cancer Intelligence tool: new features
We’ve relaunched the Macmillan Local Cancer Intelligence (LCI) tool with a new design, functionality, and more cancer types.
LCI England is an online tool providing information on numbers, needs and experiences of people affected by cancer. It combines local cancer population data with insight from Macmillan and other sources and has been designed to support you in your role. The data is presented in interactive charts and you can download detailed data sets in Excel format.
Wales Cancer Patient Experience Survey results are in
The results of the second Cancer Patient Experience Survey (CPES) in Wales were launched by the Cabinet Secretary for Health Vaughan Gething earlier this month. More than 6,700 people completed the survey (65% response rate) to share their experiences around cancer care.
The results showed the positive impact clinical nurse specialists have on patient experience, and that more needs to be done on written care plans. The survey was run by the Welsh government in partnership with Macmillan Wales. Read more on our website.
Compliments and complaints
Feedback is extremely important to all of us at Macmillan. It monitors whether we’re delivering a positive customer experience while identifying any trends and issues affecting the people we support. Whether the feedback is related to services, the information we produce, or the communications that we send, we’re interested in hearing it.
If you’ve come across an issue or someone you support has raised a concern, even if you’ve resolved it, please do let us know about it. You can send any compliments or complaints about Macmillan to us by emailing us.