Latest news for health and social care professionals

Latest news and updates for health and social care professionals including GP's, oncologists, Macmillan Nurse Specialists and occupational health workers. Also, read the latest Macmillan policy updates.

Latest news

Queen’s Birthday Honours for Macmillan professionals

Two Macmillan professionals have been recognised in the Queen’s Birthday Honours, announced in June.

Dr Cherith Semple, Macmillan Head and Neck Clinical Nurse Specialist at South Eastern Health and Social Care Trust, was awarded an MBE for her services to nursing, while Macmillan alumni, Noreen Lewis was honoured with a BEM for her services to Haematology Nursing in South Wales. Many congratulations to them both.


Financial support: a spotlight on insurance

You may be aware that a cancer diagnosis can affect the options people have and the decisions they make about buying or claiming on insurance policies. Understanding the detail in small print isn’t always easy and having cancer can make this even harder.

Our financial guidance team can help the people you support understand how cancer affects different types of insurance, including life insurance, critical illness cover, travel insurance or income protection.

Check in with the people you support to remind them that help is available. Let them know that they can phone Macmillan’s Financial Guidance specialists, in confidence, on 0808 808 00 00, or go online.


In The Balance: new policy report published

On 30 June we launched a new policy report, In The Balance, outlining the vital role that the banking sector must play in supporting people with cancer. While recognising that progress has been made, the report highlights that more needs to be done to improve the service that people with cancer receive from their banks.

To achieve this, it sets out recommendations for banks, industry bodies, the Financial Conduct Authority and the Government to ensure that they all play their part to ensure that people affected by cancer get the support they need.


Macmillan Local Cancer Intelligence tool: new features

We’ve relaunched the Macmillan Local Cancer Intelligence (LCI) tool with a new design, functionality, and more cancer types.

LCI England is an online tool providing information on numbers, needs and experiences of people affected by cancer. It combines local cancer population data with insight from Macmillan and other sources and has been designed to support you in your role. The data is presented in interactive charts and you can download detailed data sets in Excel format.


Wales Cancer Patient Experience Survey results are in

The results of the second Cancer Patient Experience Survey (CPES) in Wales were launched by the Cabinet Secretary for Health Vaughan Gething earlier this month. More than 6,700 people completed the survey (65% response rate) to share their experiences around cancer care.

The results showed the positive impact clinical nurse specialists have on patient experience, and that more needs to be done on written care plans. The survey was run by the Welsh government in partnership with Macmillan Wales. Read more on our website.


Compliments and complaints

Feedback is extremely important to all of us at Macmillan. It monitors whether we’re delivering a positive customer experience while identifying any trends and issues affecting the people we support. Whether the feedback is related to services, the information we produce, or the communications that we send, we’re interested in hearing it.

If you’ve come across an issue or someone you support has raised a concern, even if you’ve resolved it, please do let us know about it. You can send any compliments or complaints about Macmillan to us by emailing us.



Learning and development


Get involved

Ethnic Minority Cancer Awareness Month

July is Ethnic Minority Cancer Awareness Month and we need your help in reaching out to people affected by cancer in minority ethnic communities. Our Rich Picture report [PDF] outlined that cancer awareness and uptake of some services is lower among ethnic minorities.

Language can often be a barrier to this. We have a wide range of materials in different languages, including our cancer factsheets and early diagnosis flyers. These have been translated into 14 languages so far, including Bengali, traditional Chinese, Gujariti, Polish, and Urdu.

In addition, Macmillan Support Line (0808 808 00 00) provides an interpretation service for over 200 languages. Simply tell the people you support to state, in English, the language they wish to use when they call.


New and updated resources

New British Sign Language videos

We’ve recently launched five new videos in British Sign Language (BSL), which you can see on our website. The new videos are:

  • What is cancer?
  • Common cancers and reducing your risk
  • Common cancer symptoms
  • Where to get support if you have been diagnosed with cancer
  • What to expect if you have been diagnosed with cancer

These videos are shorter, simpler and more visual than the previous versions. They’ve been developed using feedback gathered at focus groups with deaf people. We’ve also split some of our original videos into shorter ones, and we’ve improved navigation on the web page.

Order the new booklet on looking after someone with cancer

This booklet is for people who look after family and friends with cancer. Recently updated, it explains what it means to be a carer and the support that is available to them. It describes the practical, emotional and financial issues that carers may face, and gives advice on how to cope with these challenges.

In addition, the booklet explains how carers can help the person they are looking after to manage symptoms or side effects, and how they can look after themselves both emotional and physically.

Order or download free copies and let your colleagues know that this resource is now available.


Areas of interest

Macmillan Policy Update – keeping you informed of our policy work

Download your copy of the latest Policy Update [PDF].


Job opportunities at Macmillan

Do you feel like it’s time for a new challenge, or just a change? One of these openings at Macmillan’s offices around the country might appeal to you.