Service Improvement Excellence Award 2015

This category celebrates the people whose vision and commitment have led to tangible, lasting improvements in the quality of services offered to people affected by cancer. In 2015 there were three Service Improvement winners.

Fiona Haston - Macmillan Clinical Nurse Specialist Head and Neck Cancer, NHS Lothian

Performing audits on the key issues of delayed diagnosis and poor patient compliance, and putting comprehensive plans in place to address gaps Fiona has achieved excellent improvements in head and neck service provision.

Thanks to Fiona’s efforts to work across disciplines and grow the service, it now sees 800 patients a year (compared with 200 previously), and 97% of people are supported through their cancer journey by the same clinical nurse specialist.

After recognising the importance of supporting the generalist workforce, Fiona also began developing online education resources which are now available across Scotland.

If you would like to find out more about Fiona’s work please email Macmillan Development Manager Nisreen Badiozzaman.

Judith Smith MBE - Macmillan Nurse Consultant in Cancer and Palliative Care, NHS Borders

Having secured funding from the Scottish government, Judith carried out a service review which led to key changes in care pathways for acute oncology admissions. As a result, a new nurse-led model of care has been developed, which has improved patient experience, reduced delays and increased productivity.

The numbers speak for themselves: over a three-month period, there has been a 25% decrease in admissions and 80 fewer bed days. Patients are also reporting that they’re much more satisfied with the quality of service provided.

If you would like to find out more about Judith's work please email Macmillan Development Manager Nisreen Badiozzaman.

Shez Holmes - Macmillan Neuro-oncology Clinical Nurse Specialist, Northampton General Hospital

Shez has brought about significant improvements in the care and support of brain tumour patients in Northampton through outstanding collaboration with services.

Her achievements include setting up nurse-led initiatives that respond to the changing needs of patients and their families. This includes nurse-led clinics and telephone support, for which 80% of calls come from family members and carers who are worried about their loved ones.

Furthermore, she has built excellent partnerships with key services to enable patients to live as well as they can for as long as they can, and hospital stays have been reduced from a maximum of six months to just six weeks.

If you would like to find out more about Shez’s work please email Macmillan Development Manager Kay Atkinson.