Buying and claiming health insurance

Cancer can influence the decisions you make when buying or claiming health insurance.

Different insurance policies include:

  • critical illness cover
  • income protection
  • mortgage payment protection
  • payment protection insurance
  • waiver of premium benefits.

A cancer diagnosis can trigger a payout from these schemes. This may be a lump sum, a monthly income, continuing payments on your behalf or reimbursing the cost of private treatment. There is usually a time limit on claims. Try to claim as soon as possible if you are eligible. Insurers make careful checks after a claim and you may be asked to have a medical examination. If don’t already have health insurance, it could be harder to get if you have cancer. You may be asked questions about your health or the health of family members. Insurers use this information to assess the likelihood of you making a future claim.

If you’re recovering from cancer, your insurance may exclude claims relating to your illness. But conditions that develop after you’ve taken out a policy don’t usually affect your cover.

How health insurance works

There are different types of health insurance, including:

Critical illness cover

This pays out a single lump sum if you’re diagnosed with a life-threatening health condition such as a heart attack, a stroke, some types of cancer or kidney failure. It also pays out if you become totally and permanently disabled.

Income protection insurance

This pays out a monthly income if you can’t work because of illness or disability. Most policies pay out until you either recover or reach retirement age. Some pay out for a maximum term – for example, five years.

Mortgage payment protection insurance (MPPI)

This pays your monthly mortgage payments (and sometimes a bit extra) if you’re unable to work. Depending on the policy, this type of insurance may cover you because of illness, an accident, unemployment or all three. It usually only pays out for a maximum of 1–2 years. You usually need to keep on paying the premiums for your cover while you are ill.

Payment protection insurance (PPI)

This pays out a sum of money to help cover your monthly repayments on loans, credit/store cards or catalogue shopping payments.

Private medical insurance

This pays back the cost of private treatment for ‘acute’ medical conditions that start after your policy begins. An acute condition is one that’s likely to respond quickly to treatment or one that you’re likely to fully recover from.

Waiver of premium benefit

This is an option you may have with a life insurance policy or a pension plan. The waiver pays your insurance premiums or pension contributions if you can’t work because of illness or disability. Depending on the policy, this may continue until you return to work, the end of the insurance policy term, a set age or a set date.

With all these types of insurance, the likelihood of making a claim tends to increase if you already have a pre-existing medical condition. This could make it harder or more expensive to get cover if you don’t already have it.

Buying health insurance

Insurers can arrange your insurance in two different ways.


This is a method some insurers use to help you get cover in the future for a health condition you’re recovering from. MPPI, other loan protection insurance, short-term income protection and some private medical insurance typically use a moratorium.

The policy excludes any claims related to health conditions you have or have had recently at the time you take out the policy.

The exclusion lasts for the first year or two of the policy (the ‘moratorium period’).

If a claim is made after that time, the health condition is covered provided there are no further symptoms, medical advice or treatment during the moratorium period.


This is a process an insurer uses to assess the likelihood of you making a claim against insurance you take out.

Income protection insurance, critical illness cover and some private medical insurance usually use underwriting.

The insurer may ask for information about your health, your lifestyle and the health of close relatives. They may do this through questions and medical reports. Based on the assessment, the insurer decides whether to offer you cover, what premium to charge you and any other special terms or restrictions to include.

Health conditions that develop after you’ve taken out a policy don’t usually affect your premium or cover, providing you don’t change policy. But they may affect the terms you’re offered if you wanted to switch to a different policy.

Some employers arrange health insurance for their employees on a group basis. This may be private medical insurance or income protection insurance. Cover is often provided up to a set amount for employees who have joined the scheme, regardless of any health conditions they may already have.

Contact your personnel or human resources (HR) department at work to find out whether your employer offers any group health insurance schemes that you can join.

How cancer can affect buying insurance

If you've had cancer or you’re living with cancer, you can sometimes face higher premiums, special conditions or refusal when buying life insurance and some types of health insurance. This includes policies that have a health insurance element, such as travel insurance.

You shouldn’t have problems getting insurance unrelated to health – for example, home insurance. If you do, contact our financial guides on 0808 808 00 00 for information about making a complaint.

Close relatives (children, brothers and sisters) of people with cancer may also find it hard to get life and health insurance on standard terms. This is because, in a small number of cases, people whose close relatives have had cancer may be at a higher-than-average risk of getting the same cancer.

When talking to insurers, you may be asked some difficult or upsetting questions about your health, for example about the likely outcome of your cancer (prognosis). Unfortunately, not all insurers are sensitive to the needs of people affected by cancer.

Depending on how you feel about talking about your cancer, you may want to contact only a couple of companies at a time.

Alternatively, you could contact an insurance broker who will do the research for you.

Claiming on health insurance

If you’ve been diagnosed with cancer or you’re off work because of it, you may be able to claim against any health insurance policies you already have.

Try to claim as soon as possible because there will usually be a time limit (for example, six months). After this, claims will no longer be eligible.

Before paying out on a claim, the insurer will make careful checks to make sure the claim is valid. This is likely to include getting medical reports from your GP and cancer specialist.

You may be asked to have a medical examination with another doctor. Paying out on a claim will usually take several weeks.

Income- and lump-sum insurance payouts may also affect your entitlement to state benefits. Check the policy documents for details of how to make a claim. If you used an insurance broker or financial adviser when you took out the policy, they should be able to help you claim.

Mortgage payment protection insurance claims

If you’re diagnosed with cancer and have a mortgage, you may have mortgage payment protection insurance (MPPI).

This should cover your mortgage payments if you’re signed off sick from work. You should make the claim as soon as possible, as the payout usually starts after a waiting period of around 30 days. With some policies, payments are backdated to the start of the period you’re off work. The payout should cover the whole mortgage payment and may provide a small amount of cash to help with bills as well.

MPPI provides useful temporary help but pays out for a maximum of 12 or 24 months. It’s important to keep up the mortgage payments after that time to avoid any risk of losing your home.

If you’re struggling with money problems, we have more information about managing your money day to day.

People who have a low income and get certain benefits may also be eligible for support with paying mortgage interest (see

Critical illness cover claims

Critical illness cover pays out a tax-free lump sum. It may have been taken out as a stand-alone policy or combined with life insurance.

If taken out in connection with a mortgage, critical illness cover may pay off the whole of the outstanding loan. If it’s not linked to a mortgage, the payout can be used for any purpose – for example, to pay bills during a period off work, cover private treatment costs in the UK or abroad, or pay for a holiday.

A cancer diagnosis doesn’t necessarily trigger a payout. Check the wording of a critical illness policy to see which cancers are covered. If the wording is unclear, contact the insurer.

Income protection insurance claims

Income protection insurance pays out a monthly income if you’re unable to work because of illness or disability. You will have chosen the level of income at the time you started the insurance and hopefully it will be enough for you to pay your bills and carry on with a reasonable lifestyle. You’ll also have chosen a waiting period before the payments start, which may be from four weeks to up to two years.

The insurance usually carries on paying out until you either return to work or reach retirement age, whichever comes first. But some policies pay out only for a maximum term. This could be five years, for example, or less for short-term income protection policies.

You should let the insurer know if you change your occupation or move home after buying income protection insurance. If you don’t, there’s a chance your claim will be refused.

Payment protection insurance claims

Payment protection insurance claims If you’re diagnosed with cancer and have a personal loan or credit card, you may have payment protection insurance (PPI).

This should cover your loan or card repayments if you’re signed off sick from work. You should make the claim as soon as possible. Usually, the payout only starts after a waiting period of around 30–60 days. With some policies, payments are backdated to the start of the period off work. PPI pays out for a maximum of 12 or 24 months.

PPI has been widely mis-sold in the past. If your claim is turned down and you feel that it wasn’t made clear to you when you took out the insurance that claims like yours wouldn’t be covered, you should consider making a complaint, as you may be eligible for compensation.  For more information about making a complaint, contact our financial guides on 0808 808 00 00.

Private medical insurance claims

If you have private medical insurance (PMI) – either your own policy or cover through work – it may reimburse the cost of some or all private treatment for cancer. PMI is designed to cover acute medical conditions but not chronic ones. There can be confusion about when cancer counts as acute or chronic.

Macmillan Cancer Support worked with the Association of British Insurers (ABI) to make sure PMI insurers have a separate section that explains the cover for cancer using agreed examples.

You’ll need to check the wording of the policy and it may be helpful to discuss it with the insurer. You must get the insurer’s approval for any course of treatment before it goes ahead, otherwise the insurer may refuse to pay.

There may be arrangements for the insurer to pay the bills directly. Alternatively, you’ll need to pay first, then collect receipts and claim refunds. For income protection insurance or private medical insurance provided through work, contact your personnel or human resources (HR) department for guidance on making a claim.

Back to Insurance