Financial support from Macmillan
You can call the Macmillan Support Line on 0808 808 00 00 to speak to our financial guides. They are experts in helping people who have questions about insurance, loans, pensions, mortgages, wills and estate planning.
You can also speak to our welfare rights advisers by calling the Macmillan Support Line. They can offer advice to people with cancer, their family, and carers who need help to access benefits and other forms of financial support. They can look at your individual situation and find the best solutions for you. They can also help you fill in claim forms, which isn’t always an easy task to do on your own.
If you’d prefer to talk to someone face to face, come to one of our local benefits services. These are run in partnership with organisations across the UK. To find your nearest benefits service, call us or visit macmillan.org.uk/financialsupport
Financial support from other organisations
Some other cancer support organisations, hospitals and self-help groups also have benefits advisers. They can advise you on whether you may be eligible for any benefits or grants.
A social worker at the hospital may also be able to give you advice on sources of financial help. Your local council, or in Northern Ireland, your local Jobs and Benefits or Social Security Office, can give you information about benefits which you may be entitled to. Your local Citizens Advice Bureau can also give you financial and legal advice; its number will be in your local phone book.
It may be helpful to contact a financial adviser. Financial advisers can assess your individual situation and recommend the best course of action. They will charge a fee for their services, so depending on your situation you may prefer to get free financial guidance from Macmillan or another support organisation. You can find a local financial adviser by referral from family or friends, looking in your phone book, or by searching online on the findanadviser.org or Unbiased websites.
Speaking with a welfare rights adviser
The more information you can give your welfare rights adviser, the more they’ll be able to help you. Whether you’re meeting face-to-face or talking over the phone, try to have the following items with you:
- any forms you need help filling in
- proof of benefit payments, such as bank or Post Office account statements or recent award letters
- letters about your existing benefits, including letters about benefit applications that weren’t successful
- details of any savings or investments, for example recent statements
- proof of expenses such as rent, mortgage payments and council tax
- your national insurance number
- proof of earnings, such as recent payslips and details of any other income, for example maintenance payments.
For health-related benefits, try to also have ready:
- a record of your diagnosis
- details of your medical condition, treatment(s), and the name(s) of any medication(s) you’re currently taking
- a diary of your care needs
- contact details for your GP and any other health or social care professionals you see.