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If you're affected by cancer, we can offer specialist advice on how to ease your financial worries. Financial help is available in the form of welfare benefits, tax credits, grants and loans, and help from your local authority. It is worth speaking to a benefits adviser to work out what you could be entitled to.
Address: Peterborough Citizens Advice Bureau, 16-17 Marks Street, Peterborough PE1 2TU Contact name(s): Louise Wells and Heather Beale - Macmillan Welfare Rights Service Administrators Contact details: Tel: 01733 561864 Fax: 01733 340028 Email: macadmin2@peterboroughcab.org.uk| Service provided: The service provides free, confidential benefits advice to people living with cancer and to their families/carers. The Administrator receives and processes all referrals and arranges home visits with clients. The Macmillan welfare rights advisers assist with claims for disability living allowance, attendance allowance, carers' benefits, tax credits, housing and council tax benefits and pension credit or income support, they also assist with appeals against benefit decisions, carry out benefit checks and calculations, access charitable grants and apply for transport concessions. Catchment area: Peterborough and surrounding area Opening times: 9am-5pm, Monday to Friday
Address: Halton Borough Council, Halton Welfare Rights Service, Catalyst House, Catalyst Trade Park, Sankey Street, Widnes WA8 0GH Contact name(s): Fiona Keeble Contact details: Tel: 0151 471 7448 or 07799 886234 Email: Fiona.keeble@halton.gov.uk| Service provided: Full Welfare rights service, including money advice and debt counselling. Catchment area: Widnes and Runcorn Opening times: Monday to Thursday 9am-5.30pm, Friday 9am-5pm
Address: CAB Offices, Shire Hall, Mount Folly Square, Bodmin PL31 2DQ Contact name(s): Barri Hawkins Contact details: Tel: 01208 269758 Fax: 01208 79966 Email: macmillan@northcornwallcab.cabnet.org.uk| Services provided: Each case is dealt with individually, either by the benefits adviser or by referral to other agencies, where necessary. Issues include welfare benefits and finance advice, benefit checks and help making and monitoring claims and appeals. There is also general budgeting, financial and debt advice and information on housing, including securing or maintaining accomodation and liaison with mortgage companies and insurance companies. Referrals to OT/social services/housing departments etc can also be made. Catchment area: North Cornwall Opening Hours: Service is provided over 25 flexible hours per week. At present this is usually Mon, Wed and Fri (10am-6pm) Contact can be made at any time by phone (answerphone available), post or e-mail. Clients can be seen at home, (or in hospital if necessary).
Address: Carlisle & District Citizens Advice Bureau, 5/6 Post Office Court, Carlisle, Cumbria CA3 8LE Contact name(s): Jackie Rhind - Macmillan Welfare Rights Officer Contact details: Tel: 01228 558 769 Fax: 01228 633 919 Email: jackie@carlislecab.co.uk| Service provided: The Macmillan/Carlisle Citizens Advice Bureau service provides advice and information on a range of issues, from benefits, debt, housing and employment. It also provides information on other sources of financial help to people affected by cancer. People affected by cancer can contact the service on 01228 558 769. The service is offered on an appointment basis at the Cumberland Infirmary, Carlisle. The adviser can also visit the client on the ward or at home. Catchment area: Carlisle & Eden Valley Opening times: Service available: 9am-5pm, Monday to Friday Office hours: 9am-5pm, Monday to Friday
Address: Kendal Citizens Advice Bureau, Blackhall Road, Kendal, Cumbria LA9 4BT Contact name(s): Jeff Eaman Contact details: Tel: 0781 6570 968 or 01539 728 892 Fax: 01539 734 294 Email: jeff.eaman@cabsouthlakeland.org.uk| Service provided: To advise and assist people affected by cancer, their families and carers on both means-tested and non means-tested benefits. Can assist with form filling, revisions and appeals and may be able to provide representation at tribunals. Can help access health costs (including prescriptions and travel to hospital), local authority financial support and charitable grants. Service can be delivered in the home or a healthcare setting. Catchment area: Kendal, Milnthorpe, Kirkby Lonsdale, Sedbergh and surrounding areas Opening times: Service available: Tuesday to Friday Office hours: 9am-5pm, Monday to Friday
Address: Citizens Advice Bureau, Ulverston CAB, Town Hall Annexe, Theatre Street, Ulverston, Cumbria LA12 7AQ Contact name(s): Helen Forrest - CAB Macmillan Benefits Adviser Contact details: Tel: 07816 570 968 Email: helen.forrest@hotmail.co.uk| Service provided: We aim to provide a welfare benefits service/advice for people affected by cancer, including patients, carers and relatives. The service is very flexible and is delivered through a variety of methods, including home visits, telephone advice and by arranging appointments at the bureau. Catchment area: South Cumbria Opening times: Service available: 9am-5pm, Monday to Friday Office hours: 9am-5pm, Monday to Friday
Address: Barrow Citizens Advice Bureau, Ramsden Hall, Abbey Road, Barrow-in-Furness LA14 5QW Contact name(s): Nanette Pyatt - Macmillan CAB Welfare Benefits Adviser Contact details: Tel: 01229 840 299 Mobile: 07940 245 789 Email: macbarrow@googlemail.com| Services provided: To advise and assist people affected by cancer, their families and carers on both means-tested and non means-tested benefits as well as grant and blue badge applications. Can assist with form filling, revisions and appeals and may be able to provide representation at tribunals. Service can be delivered in the home, at the bureau or in a healthcare setting. Catchment area: Furness - Barrow, Dalton, Askam, Lindal, Kirkby Opening times: Service available: 3 days per week - usually Monday to Wednesday Office hours: 10am-4pm, Monday to Friday
Address: Cumbria Rural Citizens Advice Bureau, c/o The Library, Ellerthwaite Road, Windermere, LA23 2AJ Contact name(s): Sharon Addison - Macmillan/CAB Benefits Adviser Contact details: Tel: 01539 447 185 or 07854 157 822 Fax: 01539 446 504 Email: crcabmac@googlemail.com| Service provided: We advise and assist people affected by cancer, their families and carers on the full range of both means-tested and non means-tested benefits, including disability living allowance, carers allowance, incapacity benefit, income support, housing benefit, council tax benefit, working tax credit, pension credit, the social fund & bereavement benefits. We assist with form filling, revisions and appeals and may be able to represent at tribunals. We see people in their homes, or at our offices, or in a healthcare setting, whichever is convenient for them. Catchment area: Ambleside, Arnside, Bowness-on-Windermere, Cartmel, Grange-over-Sands, Grasmere, Hawkshead, Langdale, Staveley, Silverdale, Windermere and surrounding areas Opening times: Service available: Wednesday to Friday Office hours: 9am-5pm, Monday to Friday
Address: 44 Patchwork Row, Shirebrook, Mansfield, Nots, NG20 8AL Contact name(s): Joanne Carlin and Natalie Woodward Contact details: Tel: 01623 748 161 Email: mail@asbestossupport.co.uk| Service provided: Only provides welfare rights advice to people diagnosed with an asbestos-related disease. Particular focus on mesothelioma and lung cancer. Catchment area: East Midlands, Derbyshire, Nottinghamshire, Leicestershire, Northamptonshire, Lincolnshire, Burton-on-Trent Opening times: 8.30am-4.30pm. Answerphone at other times
(Derbyshire Citizens Advice Bureaux (in partnership), North East Derbyshire Citizens Advice Bureau) Address: PO Box 4083, Bolsover, Derbyshire S44 9AJ Contact name(s): Sarah Roy - Co-ordinator Contact details: Tel: 01246 828 852 Email: macmillan.enquiries@ned-cab.org.uk| Service provided: Derbyshire CAB work together on this project to provide a benefits advice and information service to people affected by cancer across Derbyshire. People should either contact their local CAB, telephone the helpline or email (see below) to access services. We provide the full range of welfare rights advice services, advice, information and support. An initial assessment will be made by telephone, and if appropriate the case will be referred to the relevant caseworker at the CAB covering the area in Derbyshire where the claimant lives. Catchment area: Derbyshire County (including Derby City) How referrals are made: Referrals can be made by anyone by phoning the helpline or emailing. Opening times: The helpline is open 10am-12.30pm, Monday, Wednesday, and Thursday Other services, such as appointments, can be made with the relevant caseworker for the geographical area the claimant lives in.
Address: Mustard Tree Macmillan Centre, Level 3, Derriford Hospital, Plymouth, PL6 8DH Contact name(s): Denise Martin - Macmillan Benefits Adviser Contact details: Tel: 01752 763 998 Fax: 01752 517 902 Email: denise.martin@phnt.swest.nhs.uk| Service provided: Macmillan Benefits Adviser based in Derriford Hospital, Plymouth. Provides benefits and financial advice, help with form completion and accessing grants to patients and carers, either face to face in the centre, on wards or at outpatient clinics. Also provides a telephone service to both patients and carers as well as community Macmillan nurses, social workers and other non statutory organisations. Provides a service at three satellite centres in Kingsbridge, Tavistock and Liskeard one day a month and offers domiciliary visits in cases of exceptional need. Catchment area: South Devon & North East Cornwall Opening times: Service available: 9.30am-4.30pm, Monday to Friday Office hours: 9am-5pm, Monday to Friday
Address: 28a Bridgeland Street, Bideford, Devon EX39 2PZ Contact name(s): Philip Pennington - Macmillan/CAB Outreach Worker Contact details: Tel: 01237 425939 Email: phil@cab-bideford.co.uk| Website: www.cab-bideford.co.uk| Service provided: Macmillan and CAB are providing a specialist welfare benefit service to anyone diagnosed with cancer or their carers. The service is free to all clients irrespective of means. Anyone can refer clients. A home visiting service is available if cannot attend one of the 10 bureau centres we have throughout the region. Referral to other specialist advice such as housing, employment or debt will be made where required. Catchment area : North Cornwall, North and West Devon to the border with Somerset. Opening times: The office is 9am-4.30pm, Monday to Friday, otherwise there is also a 24 hour answer phone.
Address: Poole Citizens Advice Bureau, 54 Lagland Street, Poole, Dorset BH15 1QG Contact name(s): Leigh Gover - Welfare Benefits Caseworker Contact details: Tel: 01202 670 716 Fax: 01202 661 797 Email: leigh@poolecab.co.uk| Service provided: This advice service provides welfare benefits and income maximisation. The service is delivered through home visits and bureau appointments. An outreach session is held every first and third week at Poole Health and Information Resource Centre from 10:00am and 12:30pm (\Tel: 01202 448 003). Catchment area: Poole and surrounding areas Opening times: Service available: 9.30am-4.30pm, Monday, Tuesday, Wednesday and Friday Office hours: 9.30am-4.30pm, Monday, Tuesday, Wednesday and Friday
Address: Macmillan Welfare Rights, Durham County Council, Rivergreen, Aykley Heads Estate, Durham DH1 5TS Contact details: Tel: 0191 3708764 Email: macmillan@durham.gov.uk| Catchment area: County Durham
Address: Based at NHS South East Essex Primary Care Trust, Harcourt House, Harcourt Avenue Southend-on-Sea, Essex SS2 6HE Contact name(s): Barbara Bill - Project Manager, Sue Dunn & Linda Candler - Benefits Advisers, Sharon May - Administrator Contact details: Tel: 01268 448 517 Email: Sharon.May@see-pct.nhs.uk| Service provided: A community based service offering confidential welfare benefits advice for people affected by cancer. Advice is offered either over the phone or by appointment. Clients can be seen at one of seven regional advice surgeries or at home. Catchment area: South Essex, including Basildon, Southend, Rochford, Castlepoint and Thurrock Opening times: Service available: 9.30am-4pm, Monday to Friday Office hours: 9.30am-4pm, Monday to Friday
Address: Hornchurch CAB, 59a Billet Lane, Hornchurch, Essex, RM11 1AX Contact name(s): Hannah Hammond - Admin, Alan Kendall - Project Manager, Manuela Goodall and Ray Wood - Advisers Contact details: Tel: 01708 443 221 Service provided: Welfare Benefits and debt advice to cancer patients and their families/carers. Catchment area: Havering, Barking and Dagenham, and Redbridge Opening times: Billet Lane: 9am-4.30pm, Monday to Friday Queens Hospital: 9am-12.30pm, Wednesday, 1.30pm-5pm, Friday King Georges Hospital: 1.30pm-5pm, Wednesday
Forest of Dean CAB/Macmillan Welfare Benefits Advice Service
Address: Forest of Dean Citizens Advice Bureau, Belle Vue Centre, Belle Vue Road, Cinderford, Gloucestershire GL14 2AB Contact name: Carol Scantlebury Contact details: 01594 823937 (ext. 203) Service provided: Full benefits checks, home visits, assistance and support given to claim benefits and complete claim forms, income maximisation. Catchment area: Forest of Dean district in Gloucestershire Opening times: Monday - Friday, 9am-4pm.
Macmillan Citizens Advice Bureau
Address: Wandsworth Citizen Advice Bureau Ltd, Specialist Advice Services, 5th Floor, Bedford House, 215 Balham High Road, London, SW17 7BQ Contact name(s): Deborah Hunte & Rodrigo Fenick - Advisers, Stephen Cumberbatch - Manager Contact details: Tel: 020 8355 6651 Fax: 020 8516 9444 Email: Deborah.hunte@wandsworthcabx.org.uk| ; Rodrigo.fenick@wandsworthcabx.org.uk| Services provided: This service supports people with cancer and carers of people affected by cancer. The advice offered includes welfare benefits, housing, employment and debt. This advice and support involves assisting clients to apply for grants – from Macmillan or the Social Fund – negotiating with creditors and appealing benefit decisions. Clients are advised in their office, home or one of three outreaches – St. George's Hospital (Blackshaw Road, Tooting, SW17), Wandsworth Cancer Resource Centre (20-22 York Road, Battersea, SW11 3QA) and Trinity Hospice (30 Clapham Common, Northside, London SW4 0RN). The service at the Trinity Hospital is by appointment only , and restricted to those already accessing services at the hospice. Catchment area: Wandsworth, Lambeth, Merton Opening times: Service available: 9.30am-5.30pm, Monday to Friday Office hours: 9.30am-5.30pm, Monday to Friday
Address: City of London CAB, 32 Ludgate Hill, London, EC4M 7DR Contact name(s): Welfare Rights Adviser & Benefits Support Worker Contact details: Tel: 020 7332 0123 Service provided: The service provides advice, advocacy and information on welfare benefits and entitlements to people affected by cancer living in the London boroughs of Hackney, Newham, Tower Hamlets and City of London The helpline adviser can provide straight forward advice and information, and can signpost clients to a service in their immediate area. For those under the care of St. Bartholomew's Hospital in the City of London, complex enquiries can be referred to the Welfare Rights Adviser based at the Hospital. The service is free, impartial and confidential. Catchment area: London boroughs of Hackney, Newham, Tower Hamlets and City of London Opening times: Service available: 11am-2pm, Monday to Thursday (helpline) Office hours: 9am-5pm, Monday to Friday
Address: Croydon Citizens Advice Bureau Service, 1a Overbury Crescent, New Addington, Croydon CR0 1LR Contact name(s): Gill Wilson and Michael Pearce Contact details: Tel: 01689 808135 Fax: 01689 845105 Email: macmillan.cab@croydoncab.org.uk| Service provided: This service provides face-to-face and telephone advice on welfare benefits, debt, employment, housing and other matters to people living with cancer, including families and carers. The service operates via an outreach at Mayday Hospital (Macmillan Cancer Information Centre) on Mondays and Tuesdays, and via the two bureau outlets in Croydon (in New Addington and Thornton Heath) as well as offering home visits when deemed necessary. The advisers operate on an appointment only basis and appointments can be made by contacting the telephone number and leaving a message or by sending in a request by post. Catchment area: Individuals being treated for cancer at Mayday Hospital and Croydon residents who are affected by cancer. How referrals are made: Referrals can be made by CSNs, doctors, other healthcare professionals and members of the public, by telephone, fax referral form (available at Mayday) or letter. Service available: 9.30am-5pm, Monday, Tuesday, Wednesday and Thursday Office hours: 9.30am-5pm, Monday to Friday
Address: Southwark Citizens Advice Bureau, Peckham CAB, 97 Peckham High Street, London SE15 5RS Contact name(s): Emma Cross - Senior Welfare Benefits Adviser, Cathy Magen - Welfare Benefits Adviser and Fenella Colllins - Benefits Support Worker Contact details: Tel: 020 7732 5386 Fax: 020 7732 2497 Email: macmillan@peckhamcab.org.uk| Service provided: This service currently provides weekly outreach advice sessions for patients attending King's College Hospital Haematology Oncology clinic, Guy's Hospital lung and head and neck clinics and cancer patients at Lewisham Hospital, St Thomas' Hospital Clinical Oncology Department and Queen Elizabeth Hospital, Woolwich in the Macmillan Brook Day Treatment Suite. We can give help and advice with applying for and entitlement to benefits, appealing against benefit decisions, applying for tax credits, health costs such as prescriptions and travel to hospital, transport concessions such as disabled parking badge, accessing charitable grants and housing costs. Catchment area: South East London (criteria is that client is a patient at the clinic/hospital mentioned above rather than where they live). How referrals are made: Referrals can be made by phone, fax, email, letter, or through professionals and members of the public. Service available: 10am-12pm, Monday, 10am-1pm, Wednesday, 10am-12noon, Friday. Office hours: 9.30am-5.30pm, Monday to Friday
Address: Harpurhey District Office, 8 Moston Lane, Manchester M9 4DP Contact name(s): Nick Smith - Macmillan Advice Service Manager Contact details: Tel: 0161 205 7321 Email: nick.smith@manchester.gov.uk| Service provided: Advice on all benefits entitlement, generalist advice, including debt, housing and employment. Delivery of service is by phone, in person, on ward visits, by email or home visits. Referrals can be made through any helath or social care professional, or people can self refer. Catchment area: Must be receiving treatment from Wythenshawe Hospital, Withington Hospital, North Manchester General Hospital, Manchester Royal Infirmary. We cannot do home visits for anyone living outside the City of Manchester boundary Opening times: Service available: 8.30am-4.30pm, Monday to Friday Office hours: 8.30am-4.30pm, Monday to Friday
Address: Stockport Advice, Ponsonby House, Edward Street, Stockport, SK1 3PT Contact name(s): David Banks - Macmillan Welfare Rights Officer Contact details: Advice Line: 0161 474 3091 Reception: 0161 474 3093 Email: welfare.rights@stockport.gov.uk| Service provided: Service provides a welfare benefits advice service to people affected by cancer with the aim of maximising income. Help clients to access their entitlements to welfare benefits and other sources of financial help. Provide advice and support on the complete range of benefits and can offer assistance with priority debt management. Can also signpost and refer to other services and areas of support within the local council. Catchment area: Stockport Opening times: Advice Line: 9am-1pm, Monday to Friday Reception: 9am-5pm, Monday to Thursday and 9am-4.30pm, Friday
Address: Oldham District CAB, 2nd Floor, Archway House, Bridge Street, Oldham OL1 1ED Contact name(s): Harvey Budworth Contact details: Tel: 0161 620 2299 Fax: 0161 621 5878 Services provided: The service provides benefits advice for patients, carers and their immediate families. The service is free, confidential and impartial. Service delivery is by appointment, at home and hospital visits, or by telephone. Catchment area: Oldham Metropolitan Borough Opening times: Service available: 9.30am-4pm, Monday to Friday Office hours: 9am-4.30pm, Monday to Friday
Address: Macmillan Information Centre, B Level Queen Alexandra Hospital Cocham Portsmouth P06 3LY Contact name(s): Anita Muff - Benefits Adviser Contact details: Tel: 02392 886 000 (ext:3322) Email: Macmillan@portsmouthcab.org.uk| Service provided: Benefits advice for cancer patients, their families or carers. Service can be delivered in hospital settings or via telephone or email. An outreach service is also available in Gosport. Catchment area: Portsmouth NHS Trust areas Opening times: Service available: 10am-4pm, Monday to Friday Office hours: 9am-4.30pm, Monday to Friday
Address: SARC, 11 Porchester Rd, Southampton, SO19 2JB Contact name(s): The service is provided by a range of specialist advisors Contact details: Tel: 02380 431 435 (SARC) or 02380 796 037 (Macmillan Centre) E-mail: admin@sarc.org.uk| (e-mail for admin only not for advice) Service provided: The service specialises in welfare benefits and employment law. We give advice, assistance with forms, and can provide representation at tribunals. The service is provided at Southampton General Hospital Macmillan Centre, other health care settings, or at SARC's offices. Unfortunately, home visits are not possible. Catchment area: Patients (and their families) who are receiving treatment for cancer at Southampton hospitals. Opening times: Appointments or phone advice: 9am-4pm, Monday to Friday
Address: Citizens Advice Bureau, Exchange House, St Cross Lane, Newport, Isle of Wight PO30 5BZ Contact name(s): Nick Hardy Contact details: Tel: 01983 520594 Fax: 01983 526302 Email: NickH@iwcab.org.uk| Service provided: Confidential advice and practical help with welfare benefits, prescription and travel costs, debt and other issues for people affected by cancer, their families and carers. Macmillan grant applications, assistance with form filling, revisions and appeals offered. Appointments available at the Bureau, St Marys Hospital and home visits available if required. Catchment area: Isle of Wight Opening times: 8.30am-4.30pm, Monday,Wednesday and Friday An answerphone is available, please leave a message and we will call you back
Address: St. Barnabas Day Hospice & Education Centre, Hawthorn Road, Lincoln LN2 4QX Contact name(s): Maureen Leonard - Team Leader, Diane Hoad - Welfare Benefits Adviser Boston & Spalding area: Ann Bembridge & Pam Chapman - Welfare Benefits Advisers, Dee Ford - Admin Support Contact details: Tel: 01522 520 923 / 518 224 (Lincoln County Hospital - 01522 518 204) Tel - Boston branch: 01205 358 880 Fax: 01522 518 228 Email: welfare@stbarnabashospice.co.uk| Email - Boston branch: welfareboston@stbarnabashospice.co.uk| Service provided: Completion of all appropriate benefits, blue badge applications, piper lifeline, Macmillan grants, some letters of support for re-housing and debt issues. Service is delivered by telephone, face to face visits in patients home, hospital and day-care venues. Catchment area: Lincolnshire - excluding Sleaford & Grantham Area (GIFTS) Opening times: Service available: 10am-3pm, Monday, 8am-5pm, Tuesday to Friday Office hours: 8am-4pm, Monday to Thursday, 9am-2.30pm Friday
Address: Lincoln County Hospital, Maternity Portacabin, Greetwell Road, Lincoln LN2 5QY Contact name(s): Katrina Palethorpe - Welfare Support Officer Contact details: Tel: 01522 518204 Email:katrina.palethorpe@ulh.nhs.uk| Service provided: Benefits advice Catchment area: In and outpatients of Lincoln County Hospital Opening times: Covering the hospital: 9.15am-2.45pm, Monday to Thursday
Address: Lough County Hospital, High Holme Road, Louth, Lincolnshire, LN11 0EU Contact name(s): Elizabeth Graves - Welfare Benefits Adviser Contact details: Tel: 01507 603 505 Email: elizabeth.graves@stbarnabashospice.co.uk|
Address: Gifts Hospice, 121 Grantham Riad, Sleaford, Lincolnshire NG34 7NP Contact name(s): Christine Sayer - Welfare Benefits Adviser, Pippa Scholes-Rhodes - Welfare Benefits Adviser Contact details: Tel: 01778 348 596 Fax: 01778 348 596 Email: chrissayer1.gifts@btinternet.com| Service provided: Confidential benefits advice service for cancer patients and their carers. We assist with form filling, signposting, referrals to other agencies, negotiation and advocacy, and appeals. The service is delivered by telephone, office or home visits, and outreach sessions at Gifts Day Hospice and Bourne Drop-in Centre. Catchment area: South West Lincolnshire Opening times: Service available: 9am-4pm, Monday to Thursday Office hours: 9am-3pm, Monday to Thursday
Address: Sunflowers, Garston Community House, 2 Speke Road, Liverpool L19 2PA Contact name(s): Marie Boyd Contact details: Tel: 0151 427 6715 / 0151 726 8934 Email: marie.boyd@garstoncab.org.uk| Service provided: This service provides welfare benefits and income maximisation advice and information. Service is provided at the outreach (Liverpool Cancer Centre), at Garston CAB, or within the client's home. Service is available to those affected by cancer, including family and carers. Help, advice, representation and support is provided from identification of benefit entitlement, form filling, reconsideration and appeal tribunal stage. General advice available in debt, housing and employment issues with ability and knowledge of specialist advisers available to accept referral, if specialist advice required. Catchment area: Liverpool Opening times: Service available: Outreach service -10am-4pm, Tuesday & Thursday, home visits - Friday Office hours: 9am-5pm, Monday to Friday
Address: Clatterbridge Centre for Oncology, Bebington, Wirral, Merseyside, CH63 4JY Contact name(s): Debbie Connell Contact details: Tel: 0151 334 1155 ext. 4902 Fax: 0151 482 7671 Email: debra.connell@ccotrust.nhs.uk| Service provided: The service provides a confidential benefits advice to patients having treatment at Clatterbridge Centre for Oncology, and to their families and carer. Catchment area: Service for patients having treatment at Clatterbridge Centre for Oncology, as inpatients, outpatients or attending satellite clinics Opening times: Service available 9am-5pm, Monday to Friday
Macmillan Citizens Advice Bureau Service
Address: 6 Griffin Court, Wymondham, Norfolk NR18 0GU Contact name(s): Hilary Pattison, benefits advisor Contact details: Tel: 01953 713613 Fax: 01953 713620 Email: cabmac@yarevalleycab.org.uk| Service provided: This is a welfare benefit advice service available to cancer patients and their families specifically. It is available through Citizen's Advice Bureaux, home visits and outreach centres. Catchment area: South Norfolk, Breckland Opening times: Service available: 9am-5pm, Monday to Friday Office hours: 9am-5pm, Monday to Friday
Address: Diss CAB, Shelfanger Road, Diss, Norfolk IP22 4EH Contact name(s): Mrs Sue Johnson - Macmillan CAB Welfare Rights Adviser Contact details: Tel: 01379 644 912 Email: wr@disscab.cabnet.org.uk| Service provided: A comprehensive, confidential and impartial welfare rights service for people affected by cancer, their families and carers. The service can also provide assistance with employment, debt and housing issues. Service delivery can be in the office, at home, in hospital or over the phone. Catchment area: South Norfolk and Northern mid-Suffolk District Council Opening times: Service available: 9am-5pm, Monday to Friday (24 hour answer phone) Office hours: 10am-3pm, Monday to Friday
Address: Level 3, Breckland House, St Nicholas Street, Thetford, Norfolk IP24 1BT Contact name(s): Tina Bullen - Macmillan CAB Welfare Rights Adviser, Denise Bogacki - Macmillan/CAB Welfare Rights Service Administrator Contact details: Tel: 01842 764860 Email: mac@thetfordcab.cabnet.org.uk| Service provided: A comprehensive, confidential and impartial welfare rights service for people affected by cancer, their families and carers. The service can also provide assistance with employment, debt and housing issues. Service delivery can be in the office, at home, in hospital or over the phone. Catchment area: Breckland Opening times: Service available: 9am-5pm, Monday to Friday (24 hour answer phone) Office hours: 10am-3pm, Monday to Friday
Address: Alnwick & District CAB, Suite 1, First Floor, Valuation Office Building, Off Wagonway Road, Alnwick, Northumberland NE66 1QL Contact name(s): Graham Gillie Contact details: Tel: 01665 604 714 Fax: 01665 604 136 Email: alnwickcab@alnwick.f9.co.uk| Service provided: Provide benefits advice and general advice (including debt, housing etc), Can provide assistance with identifying benefit entitlement and representation. Clients can be seen at the bureau (in Alnwick and Amble), but home visits can also be arranged. Catchment area: Mid and rural Northumberland Opening times: Service available: 9am-3.30pm, Tuesday and Wednesday, 9.30am-4pm, Thursday Office hours: 9.30am-4pm, Monday to Friday
Address: Wansbeck CAB, 89-91 Station Road, Ashington, Northumberland NE63 8RS Contact name(s): Jane Knight Contact details: Tel: 01670 522 008 Fax: 01670 812 573 Email: macmillanatwansbeckcab@fsmail.net| Service provided: Benefits advice for cancer patients, their families and carers. Clients can be seen in hospital, at home or in the bureau. Assistance can also be given to healthcare professionals and voluntary agencies who are dealing with clients with benefit needs. Catchment area: Ashington, Newbiggin-by-the-sea, Cambois, Bedlington, Stakeford, Choppington and Guidepost Opening times: Service available: 9am-5pm, Monday to Friday Office hours: 9am-5pm, Monday to Friday
Address: Berwick Citizens Advice Bureau, Berwick Voluntary Centre, 5 Tweed Street, Berwick-upon-Tweed, Northumberland TD15 1NG Contact name(s): Julie Holden Contact details: Tel: 01289 332 186 Fax: 01289 305 025 Email: admin@berwickcab.fsnet.co.uk| Service provided: Free confidential, independent advice and negotiation service on a wide range of issues such as welfare benefits debt, housing employment etc. Appointments or home visits depending on resources. Referrals are made by self or through health professionals. Catchment area: Borough of Berwick-Upon-Tweed Opening times: Service available: Flexible between Monday to Friday. Office hours: 9am-5pm.
Address: Blyth Valley Citizens Advice Bureau The Eric Tolhurst Centre, 3-13 Quay Road, Blyth, Northumberland NE24 2AS Contact name(s): Gwen Marples - Macmillan Benefits Adviser Contact details: Tel: 01670 369 712 Fax: 01670 545 942 Email: macmillan@blythvalleycab.cabnet.org.uk| Service provided: Benefits and money advice work (together with other general advice eg housing and employment matters etc). People can be seen in health care settings. Visiting the bureau by appointment, home visits, arranged if appropriate. In addition, advice can be given by telephone and email. Awareness-raising training for healthcare professionals and others as necessary and volunteers etc. Referrals are made by telephone, fax or email contact. Catchment area: Blyth Valley area (including Blyth district, Cramlington district and Seaton Delaval district) Opening times: 9am-5pm, Monday to Thursday, 9am-3pm, Friday
Address: Tynedale Citizens Advice Bureau, The Community Centre, Gilesgate, Hexham, Northumberland, NE46 3NP Contact name(s): Steve Ridd Contact details: Tel: 01434 606 770 Fax: 01434 607 611 Email: tynedalecab@cabnet.org.uk| Service provided: Benefits advice and representation. Patients seen in bureau, hospital and home visits. Increasing awareness amongst healthcare professionals, volunteers and patients. Referrals can be made through healthcare professionals, Macmillan staff, and direct contact from patients. Catchment area: Tynedale Opening times: Service available: 12noon-4.30pm, Monday, 9am-4.30pm, Tuesday and Wednesday Office hours: 9am-4.30pm, Monday to Friday
Address: Castle Morpeth CAB, Tower Buildings, 9 Oldgate, Morpeth, Northumberland NE61 1PY Contact name(s): Dave Phillips Contact details: Tel: 01670 512 831 Fax: 01670 519 634 Email: Macmillan@morpethcab.cabnet.org.uk| Services provided: Benefits advice for cancer patients, their families and carers. Clients can be seen in hospital, at home or in the bureau. Assistance can also be given to healthcare professionals and voluntary agencies who are dealing with clients with benefit needs. Catchment area: Morpeth, Ponteland, Darras Hall, Rothbury, Pegswood, Widdrington and surrounding areas Opening times: Service available: 9am-5pm, Monday to Friday Office hours: 9am-5pm, Monday to Friday
Address: Bassetlaw Citizens Advice Bureau, Central Avenue, Worksop, Nottingham S80 1EJ Contact name(s): Jackie Cobb and Sue Moss - Macmillan/CAB Welfare Benefits Advisers Contact details: Tel: 07912 789 446 Email: macmillan@bassetlawcab.org.uk| Service provided: Providing help with costs of cancer to patients in hospital, hospice or at home. Includes advice on benefits/debt/travel costs etc. Referrals are made by telephone/email/fax/letter. Catchment area: Bassetlaw District Opening times : Service available: 9am-5pm, Monday to Friday Office hours: 9am-5pm, Monday to Friday
Address: Maggie's Cancer Information Centre, Churchill Hospital, Old Road, Headington, Oxford OX3 7AQ Contact name(s): Kerry Davies and Judy Gay Contact details: Tel: 01865 225 689 / 225 690 Fax: 01865 225 689 Email: kdavies.oxcab@gmail.com| Service provided: The service provides comprehensive, independent, confidential and impartial welfare benefits advice and support to people affected by cancer. The key aim is to maximise the income of people with cancer, their carers and families. In addition, the service provides information and advice to health and social care professionals about the financial help available to people with cancer. The service provides support over the phone and by email, as well as face-to-face support through drop-in sessions and appointments. The service is largely based at Maggie's Cancer Information Centre, Churchill Hospital, where benefits advice is provided in the context of wider support. Appointments are available one day a fortnight at the Horton hospital, Banbury. Catchment area: All users of Maggie's Cancer Information Centre and patients of Oxford Radcliffe Hospitals NHS Trust cancer services. Opening times: Service available: Drop-in sessions at Maggie's Cancer Centre - 9.30am-1pm, Wednesday, 1pm-4pm, Thursdays, appointments at Maggie's Cancer Centre available throughout the week Appointments at Horton Hospital available on alternate Mondays Office hours: 9am-5pm, Monday to Friday
Address: Bath and District CAB, 2 Edgar Buildings, George Street BA1 2EE Contact name(s): Sylwia Jones Contact details: Tel: 01225 303815 Email: sylwia.jones@bathcab.org| Service provided: The Bath CAB/Macmillan service provides advice and information on a range of issues, from benefits, debt, housing and employment. It also provides information on other sources of financial help to people affected by cancer. We accept referrals via the cancer information centre in the Royal United Hospital, (RUH). People affected by cancer can contact the service on 01225 303 820. The service is offered on an appointment basis at the RUH or CAB offices or we can also visit the client on the ward or at home. Catchment area: Referral from RUH or cancer patients/carers in the Bath area Opening times: 9am-5pm, Monday to Friday. Sometimes we will be out on visits so the answer phone will be on, but leave us a message and we will ring you back when we are next in the office. Please note this may not be the same day.
Address: Macmillan Unit, West Suffolk Hospital, Hardwick Lane, Bury St Edmunds, Suffolk IP33 2QZ Contact name(s): Wendy Marchant - Macmillan Cancer Information Manager Contact details: Tel: 01284 713023 Service provided: Information on services available locally for all patients with cancer and other terminal illnesses. Please contact the Benefits Advice Service (see below) for advice on benefits. Catchment area: West Suffolk, South Norfolk, East Cambridgeshire, and North Essex. Opening times: 8.30am-4.30pm, Monday to Friday
Macmillan Benefit Advice Service
Address: St Edmund House, Rope Walk, Ipswich, Suffolk IP4 1LZ Contact name(s): Sarah Fuller - Macmillan Administrator Contact details: Tel: 01473 581755 Fax: 01473 581813 Email: macmillanbenefitadviceservice@suffolk.gov.uk| Services provided: The service provides free, confidential benefit advice to people living with cancer, and to their families and carers. The Administrator receives and processes all referrals and arranges home visits. Three Macmillan Welfare Rights Advisors assist with claims for Disability Living Allowance, Attendance Allowance, Carers Allowance, Tax Credits, Housing and Council Tax Benefits, Pension Credit or Income Support, Employment Support Allowance and any other benefits. They also assist with appealing against benefit decisions, carrying out benefit checks and calculations, accessing charitable grants and applying for transport concessions. Catchment area: The service is available to anyone living in Suffolk. Opening times: 9am-5pm, Monday to Friday
Address: Guildford Citizens Advice Bureau, 15-21 Haydon Place, Guildford, Surrey GU1 4LL Contact name(s): Emma Scanlon and Joan Davies - Welfare Rights Advisers Cathryn Dunlop - Admin Support Contact details: Tel: 01483 230849 Fax: 01483 230850 Email: macmillan@guildfordcab.org.uk| Website: www.guildfordcab.org.uk| Services provided: Advice on benefits and other client specific problems. Catchment area: Guildford, Waverley and Surrey Heath boroughs Opening times: Please telephone for an appointment.
Address: Newcastle Social Services, Newcastle Welfare Rights Service, Brian Roycroft Centre, Newbiggin Hall Estate, Newcastle Upon Tyne NE5 4BR Contact name(s): Gary Webb and Linda Tallen - Macmillan Welfare Rights Officers Contact details: Tel: 0191 277 2628 Fax: 0191 277 2622 Service provided: Confidential benefits advice service for cancer patients their families and carers. The service is delivered by home visit, hospital ward visits, office visits and telephone advice. Catchment area: Residents of Newcastle Upon Tyne. Anyone attending as an inpatient at any of Newcastle Upon Tyne hospitals. Level of intervention for inpatients is dependent on the availability of other regional advice services and other advice agencies Opening times: Service available: 9am-4pm, Monday to Friday Office hours: 9am-4pm, Monday to Friday
Address: 15-16 John Street, Sunderland SR1 1ED Contact name(s): Lesley Lynch and Alan Chandler Contact details: Tel: 0191 566 1866 Fax: 0191 566 1791 Email: macmillanwelfarebenefits@sunderland.gov.uk| Service provided: Welfare benefits advice including assistance with social security benefits (including disability benefits and means tested benefits). We can also help access charitable grants and transport concessions. Catchment area: Residents of Sunderland local authority area Opening times: Office hours 8.30 to 5.15 (Mon to Thursday) and 8.30 to 4.45 (Friday) but with 24 hour answerphone
Address: Gateshead Citizens Advice Bureau, 5 Regent Terrace, Gateshead, Tyne and Wear NE8 1LU Contact name(s): Christine James - Macmillan/CAB Benefits Adviser Contact details: Tel: 0191 4785 100 or 4408 121 Fax: 0191 477 4922 Email: chrisj@gatesheadcab.org.uk| Service provided: Confidential advice and information service, which is available to those affected by cancer, including carers. Advice is given on all benefits, debt, housing and employment. Flexible arrangements are available including home and hospital visits. There is a choice of telephone or bureau appointments. Clients, including family/carers, can refer directly to the service via the telephone numbers provided, email or fax. Referral forms are available upon request. Catchment area: Borough of Gateshead Opening times: Service available: 9am-5pm, Monday to Friday
Macmillan Welfare Benefits Adviser
Address: Information & Support Centre, Northern Centre for Cancer Care, Freeman Hospital, Freeman Road, High Heaton, Newcastle upon Tyne NE7 7DN Contact name: Sharon Farrow Contact details: Tel: 0191 2138611 Fax: 0191 2137680 Email: Sharon.Farrow@nuth.nhs.uk| Service provided: Welfare rights, benefits and financial advice for patients and carers affected by cancer. The service is free, independent, confidential and impartial. The service is delivered within the cancer information and support centre, via the telephone and by outreach to in patient wards, the day unit and the supportive therapies unit. Catchment area: The service is available to anyone affected by cancer attending, resident as an in patient or referred to the centre for care or treatment. Opening times: Service available 8.15am – 4.15pm, Monday to Friday
Address: 139-144 Lichfield Street, Walsall, West Midlands WS1 1SE Contact name(s): Kashmir Kaur - Lead Adviser Contact details: Tel: 01922 700 685 Fax: 01922 648 018 Email: kashmirkaur@cab.walsall.org.uk| Service provided: Benefits advice and assistance for patients and carers affected by cancer. The service is free, independent, confidential and impartial. The service is delivered via the telephone, home visits and at outreach sessions at the local hospital, day hospice and cancer information centre. Catchment area: Walsall Opening times: Service available 9am-4pm, Monday to Friday
Address: Sandwell MBC, Lombard Street West, West Bromwich, West Midlands B70 8EB Contact name(s): Harpal K Matharu - Macmillan Welfare Rights Officer Contact details: Tel: 0121 569 5840 Fax: 0121 569 5534 Advice Line: 0121 569 3158 (Monday to Thursday - 9.30-4pm, Friday - 9.30am-3.30pm)Bridges Cancer Support: 0121 612 2939 Service provided: Work on Bridges Cancer Support referral basis. They will refer clients and we offer a home visiting service to identify and pursue all benefit entitlements including advocacy at Tribunals for cancer patients and their friends and families. Catchment area: Sandwell Residents or any client referred by Bridges Cancer Support Group Opening times: 9.30am - 4pm Monday to Friday
Address: Lancing & Sompting Citizens Advice Bureau, Parish Hall, 96 South Street, Lancing, West Sussex BN15 8AJ Contact name(s): Hazel English, Jan Cannon, Laura Hayward, Macmillan Welfare Benefits Advisers Contact details: Tel: Hazel - 01903 768476, Jan - 01903 532234 or Laura - 01903 725960 Fax: Hazel - 01903 768474, Jan - 01903 231972 Email: hazel@lancingcab.cabnet.org.uk| , jcannon@worthingcab.org.uk| , laura@littlehampton-cab.org.uk| Service provided: The Macmillan Welfare Rights Outreach Service has been funded by Macmillan Cancer Support and managed by Lancing & Sompting CAB since October 2007. The service provides independent advice, help and support to people living with cancer, pre-diagnosis patients, their families and carers, and health and social care professionals via telephone, appointments at the bureau or home visits. We offer advice on a wide range of subjects, including debt, housing queries, employment issues and welfare benefits. If the client takes time off for illness or caring duties, they may need information relating to their employment rights and help in returning to work on lighter duties or shorter hours. We can offer to negotiate with employers, landlords, creditors and other third parties, as appropriate. There are further local charities and trust fund we can access for clients, in addition to being able to apply for Macmillan grants. Catchment area: Adur, Arun East, Chanctonbury and Worthing How referrals are made: Referrals can be made by members of the public, CAB advisers, health and social care professionals, specialist lung care nurses based at Worthing Hospital,the local hospice (St Barnabas in Worthing) and schools. Referrals can be made by phone, email, letter and in person. Opening times: The Macmillan project worker hours are flexible, but as a general rule: Hazel: 24 hours outreach on Monday, Tuesday, Thursday and Friday, Jan: 9am-5pm on Monday, Tuesday and usually Thursday Laura: 9am-noon on Monday, 9am-4pm on Tuesday, 9am-4pm on Wednesday and 9am-4pm on Thursday.
Address: Faringdon House, 1 Faringdon Road, Swindon SN1 5AR Contact name(s): Claire Nunn Contact details: Tel: 01793 496 154 Email: macmillan.swindoncab@cabnet.org.uk| Service provided: Free, confidential, independent and impartial service. We provide a welfare benefits service and advice for people affected by cancer, including patients, carers and relatives. Catchment area: Swindon and District
Address: Salisbury & District Citizens Advice Bureau, 18 College Street, Salisbury, Wilts SP1 3AL Contact name(s): Carol Wheeler (Mon-Wed), Alyson Taylor (Thur-Fri) Contact details: Tel: 01722 421 277 (if we are unavailable, please leave us a message and we will return your call) Fax: 01722 410262 E-mail: macmillan@cabsalisbury.org.uk| Service provided: The service provides comprehensive, independent, confidential and impartial welfare benefits advice and support to people affected by cancer. The key aim is to maximise the income of people with cancer, their carers and families. In addition, the service provides information and advice to health and social care professionals about the financial help available to people with cancer. The service provides support over the phone and by email, as well as face-to-face support on an appointment basis at Salisbury District Hospital (Pembroke Suite), at the bureau, at our outreach offices in Amesbury and Mere or through home visits. Catchment area: Salisbury and District Opening times: Service available: 10am-4pm Monday to Friday Office hours: 9am-4.30am Monday to Friday
Address: Welfare Rights, PO Box 63, County Way, Barnsley S70 2TJ Contact name(s): Julie Watson and Amy Booth Contact details: Tel: 01226 787 603 or 787 602 Fax: 01226 787 663 Email: juliewatson@barnsley.gov.uk| or amybooth@barnsley.gov.uk| Service provided: Providing financial assessments, assisting with completion of benefit applications, providing benefits advice and financial help. Catchment area: Any Barnsley resident or patients and outpatients of Barnsley District General Hospital. This centre has no customer access, so clients are advised to call or email to book an appointment Opening times: Service available: 8.45am-5pm, Monday to Thursday and 8:45am-4:30pm, Friday Office hours: 8.45am-5pm, Monday to Thursday and 8:45am-4:30pm, Friday
Address: c/o Cancer Information Centre, James Cook University Hospital, Marton Road, Middlesbrough TS4 3BW Contact name(s): Role to be appointed Contact details: Role to be appointed Service provided: Benefits advice and general (debt, housing etc) advice identifying benefits, representation. Patients mainly seen in hospital (outpatients and inpatients, although home visits also available. Increasing awareness amongst healthcare professionals, volunteers and patients themselves. Catchment area: No geographical restrictions, although for practicality patients are mainly from Middlesbrough and surrounding areas Opening times: Service available: 8.30am-4.30pm, Monday to Friday Office hours: 8.30am-4.30pm, Monday to Friday
Address: c/o Mexborough Citizens Advice Bureau, Happy Child Nursery, Adwick Road, Mexborough S64 0BP Contact name(s): Jane Moore - Project coordinator Contact details: Tel: 01709 572401 Fax: 01709 572405 Email: macm.mexcab@tiscali.co.uk| Service provided: Providing advice with the costs of cancer to patients in hospital, hospice or at home including benefits, travel, and grants etc. Referrals are made either by telephone,email, fax or letter. Catchment area: Mexborough and District areas Opening times: Service available: 9am-5pm, Tuesday to Thursday, 9am-1pm, Fridays Office hours: 9am-5pm, Monday to Friday
Address: c/o Doncaster Citizens Advice Bureau, The Guildhall Advice Centre, Old Guildhall Yard, Doncaster DN1 1QW Contact name(s): Sarah Leavesley and Caroline Preston - Macmillan/CAB Welfare Benefits Advisers Contact details: Tel: 01302 735 221 Email: sarahl@doncab.org.uk| Service provided: Providing advice with the costs of cancer to patients in hospital, hospice or at home including benefits, travel, and grants etc. Referrals are made either by telephone,email, fax or letter. Catchment area: Doncaster and District areas Opening times: Service available: 9am-4pm, Monday to Friday Office hours: 9am-5pm, Monday to Friday
Address: Hambleton Citizens Advice Bureau, 277 High Street, Northallerton, North Yorkshire DL7 8DW Contact name(s): Karen King Contact details: Tel: 01609 776 551 Email: macmillan@hambletoncab.cabnet.org.uk| Service provided: To provide advice and practical support to clients, their carers and family members on a range of issues such as benefit entitlement, debt, housing, employment, travel costs etc. This service also provides information about other sources of financial help available to people affected by cancer. Our service is offered by appointment, telephone or home visit. Catchment area: Clients must live in the Hambleton and Richmondshire districts or attend a local hospital such as The Friarage or James Cook University Opening times: 9am-5pm, Monday to Friday
Address: Welfare Rights Unit, 116 York Road, Leeds LS9 9AA Contact name(s): Jane Tidd and Tracey Parsons Contact details: Tel: 0113 214 9006 Fax: 0113 240 5328 Email: ced.macmillan.welfarerights@leeds.gov.uk| Service provided: Confidential and impartial advice on a whole range of welfare benefits to anyone affected by cancer. The service is delivered by home visits and telephone advice. Catchment area: Any resident who pays council tax to Leeds City Council Opening times: 9am-4.30pm, Monday to Wednesday, 9am-3.30pm, Thursday, 9am-4pm Friday
C/O Social Care Department, Altnagelvin Hospital, L'Derry. BT47 6SB Contact name(s): Michele Donnelly - Senior Macmillan Welfare Benefits Adviser Bernadette McLaughlin - Macmillan Welfare Benefits Adviser Gemma Dunn - Macmillan Administrator Referral process: This service currently does not operate an open referral system. It is available to those patients with a diagnosis of cancer and their carers who are attending any of the hospitals within the Western Trust Area either as an inpatient or an outpatient. If you require this service please speak to any member of your cancer or palliative care team who will make a referral for you. Services provided: The Welfare Advice Team are based in Altnagelvin Hospital and provide information and specialist advice on social security issues, benefits, housing and debt management to cancer patients and their families within the Western Health and Social Care Trust. We also offer an outreach service for patients within L'Derry, Strabane, Limavady, Omagh and the surrounding catchment areas who find it difficult to travel to the hospital for an appointment. A Welfare Advisor will visit you in the privacy of your own home. Catchment area: Western Health and Social Care Trust area (Northern Ireland) Opening times: Service available: 9am-5pm, Monday, Tuesday, Thursday and Friday, 9am-8pm, Wednesday. Office hours: 9am-5pm, Monday to Friday
Address: 77-81 Lisburn Road, Belfast BT9 7AH Contact name(s) : Siobhán Muldoon - Macmillan/CAB Manager, Michele Campbell and Diane Livingstone - Macmillan/CAB Welfare Rights Advisers, Amy Nesbitt - Macmillan/CAB Administrator Contact details: Tel: 028 9069 9306/7 or 028 90699201 Fax: 028 9069 9203 Referral process: This service currently does not operate an open referral system. It is available to those patients with a diagnosis of cancer, and their carers, who are attending the Cancer Centre either as an inpatient or an outpatient. If you require this service please speak to your social worker who will make a referral for you. If you do not have a social worker, it is possible to access our services via our drop-in service – Monday to Wednesday inclusive 10am – 12 midday, at the Macmillan Support and Information Centre (MSIC), where we can offer on the spot advice and make an appointment for further visits if necessary. We are hoping to expand this service to five days per week in the near future. Representation can be provided for Social Security Appeals if required. You may also be referred to our services via the Information Manager at MSIC, Margaret McManus Tel: 028 9069 9201. Services provided: The Welfare Rights Team is based in MSIC and provides information and specialist advice on social security benefits. We also provide generalist advice, including housing, debt and employment issues to cancer patients and their families and carers. Catchment area: As the cancer centre is a regional centre for cancer care we cover the whole of Northern Ireland. Opening times: Service available: 9.30am-4pm, Monday to Friday Drop-in service: 10am-12 midday, Monday to Wednesday
Address: Fairview 2, Mater Hospital, Crumlin Road, Belfast BT14 6AB Contact name(s): Siobhán Muldoon - Macmillan/CAB Welfare Rights Manager, Phyllis Nellins - Macmillan/CAB Welfare Rights Adviser Contact details: Tel: 028 9080 2466 Email: muldoons@citizensadvice.co.uk| and nellinsp@citizensadvice.co.uk| Referral process: This service currently does not operate an open referral system. It is available to patients with cancer who are attending the Mater Hospital. The service is also open to patient's families and carers. If you require this service please speak to your Macmillan nurse or social worker who will make a referral for you. Services provided: The Welfare Rights Team is based in the Mater Hospital and provides information and specialist advice on social security benefits. We also provide generalist advice including housing, debt and employment issues. We will assist with application forms and liaise on your behalf with all necessary agencies. Representation at Social Security Appeals can be provided if required. Catchment area: Belfast, in particular the greater North Belfast Area. Opening hours: 10am-4pm, Monday to Friday Office Hours: 9am-4:30pm, Monday to Friday
Address: Level 2, Bostock House, Royal Victoria Hospitals, Grosvenor Road, Belfast BT12 6BA Contact name(s): Siobhán Muldoon - Macmillan/CAB Welfare Rights Manager, Mairead Johnston -Macmillan/CAB Welfare Rights Adviser, Fiona McDonald - Macmillan/CAB Welfare Rights Adviser, Valerie Millar - Macmillan/CAB Administrator Contact details: Tel: 028 9033 0854 Fax: 028 9032 9684 Referral process: This service currently does not operate an open referral system. It is available to patients with cancer who have been registered in the Royal Hospitals and their families and carers. If you require this service please speak to any member of your cancer team, palliative care team or social worker who will make a referral for you. Services provided: The Welfare Rights Team is based in the Royal Hospitals and provides information and specialist advice on social security and benefits. We also provide generalist advice on matters including, housing, debt and employment issues to cancer patients and their families from anywhere in Northern Ireland, who are registered or attending the Royal Hospitals either as an inpatient or outpatient. Representation at Social Security Appeals can be provided if required. Catchment area: Northern Ireland Opening times: 10am-4pm, Monday to Friday Office Hours: 8.30am-4.30pm, Monday to Friday
Address: 41 Union Street, Aberdeen AB11 5BN Contact name(s): Susie Giles & Diana Goldie - Project Workers Contact details: Tel: 01224 569 767 Fax: 01224 210 510 Email: macmillanproject@aberdeencab.casonline.org.uk| Service provided: The service is available to anyone living in or being treated in the Grampian area. Advice offered on issues such as benefits, grants, housing, debt, employment, representation and general advice. The service is open to both the person with a cancer diagnosis and family members, friends and carers and is available regardless of age. Clients living in Orkney and Shetland who receive treatment or diagnosis in Aberdeen can also receive help from the project. Support can be given in Aberdeen through the project worker or from the local Citizens Advice Bureau (CAB) or The Pension Service in Orkney and Shetland. Orkney and Shetland clients can contact their local CAB directly for help. Catchment area: Aberdeen and south Aberdeenshire area. Opening times: Service available: 9am-5pm, Monday to Friday Office hours: 9am-5pm, Monday to Friday
Address: Dumfries & Galloway Citizens Advice Service, 81-85 Irish Street, Dumfries DG1 2PQ Contact name(s): Gilbert McGill & Keith Bellwood - Macmillan Welfare Benefits Workers Contact details: Tel: 01387 268 286 Fax: 01387 253 212 Email: gilbertmcgill@dumfriescab.casonline.org.uk| Service provided: Welfare benefits advice using an 'all issues' approach to cancer patients, relatives, carers, etc including assistance with form completion. Primarily a home visiting service; we also offer advice by telephone, in bureau offices or on the hospital ward. We also offer the service via hospital clinics. Catchment area: Dumfries & Galloway region Opening times: Service available: 35 hours, Monday to Friday Office hours: 9am-5pm, Monday to Friday
Address: West Dunbartonshire Council, Welfare Rights Representative Unit, 6-14 Bridge Street, Dunbarton G82 1NT Contact name(s): Thomas Gorman - Project Manager, Margaret Swan, Joe Goldie & Theresa Jones - Welfare Rights Officers, Tracy Cochrane - Administration Officer Contact details: Tel: 01389 737 050 Freephone Helpline: 0800 980 9070 Fax: 01389 737 051 Email: Macmillanbenefits@westdunbarton.gov.uk| Service provided: The Macmillan Benefits Project is a partnership, which exists to provide advice and support for cancer patients and families in the West Dunbartonshire local authority area, which has a population of 90,000 (approx.). Catchment area: West Dunbartonshire Opening times: Service available: 9am-5pm, Monday to Friday Office hours: 9am-5pm, Monday to Friday
Address: Macmillan Partnership City of Edinburgh Advice Shop, 85-87 South Bridge, Edinburgh, EH1 1HN Contact name(s): Janet Scott - Project Manager, Helen Sinclair - Welfare Rights Officer, Julie Stuart - Income Maximisation Officer, Rosella Mackenzie - Income Maximisation Officer Contact details: Tel: 0131 225 1255 Email: adviceshop@edinburgh.gov.uk| Service provides: We provide benefits advice for anyone affected by cancer, including families and carers. We can assist with benefit checks, completing benefit forms and can help with appeals including representing at Tribunals. We can also help with applications for Macmillan Grants and other trust funds. Appointments can be arranged for a wide range of locations city wide and we can also visit you in hospital or at home. Telephone advice is also available. Catchment Area: The service covers the City of Edinburgh Opening times: Advice Shop: 9.30am-4pm, Monday, Wednesday and Thursday, 10am-4pm, Tuesday, 9.30am-3.30pm, Friday Telephone: 8.30am-5pm, Monday to Thursday, 8.30am- 3.40pm, Friday
Address: Unit 7, Castleblair Business Centre, Queensway Industrial Estate, Glenrothes, Fife KY 5QR Contact name(s): Gill Simpson & Susanne McEneany - Benefits Advisers Contact details: Tel: 01592 764 407 Fax: 01592 752 214 Email: GSimpson@carfonline.org.uk| or SMcEneany@carfonline.org.uk| Service provided: The Macmillan Fife Welfare Benefits Advisers offer a free, confidential advice service for people and their families in Fife who are living with cancer. They can also introduce you to other agencies that can offer more specialist help and advice. Appointments are offered in a number of locations throughout Fife, and, where appropriate, home visits can also be arranged. Catchment area: Fife Opening times: Service available: 9.30am-4pm, Monday to Friday Office hours: 9.30am-4pm, Monday to Friday
Address: Inverness CAB, Raigmore Hospital, Old Perth Road, Inverness IV2 3UJ Contact name(s): Lesley Newton - Manager, Peter MacIntyre, Wilma Ross, Donna Godsman, Linda McCulloch and Alan Bartlett - Rights Workers Contact details: Tel: 01463 706 178 Fax: 01463 706 249 Email: Macmillan.Macmillancab@virgin.net| Service provided: Advice for anyone affected by cancer on many issues including benefits, employment, housing, debt, holiday insurance and community care issues. The service is based at Raigmore Hospital and offers support throughout the area served by Raigmore. Advice and support is available over the telephone; ward or hospital appointments or home visits can be arranged. Catchment area: Highlands and Western Isles Opening times: Service available: 9am-5pm, Monday to Friday. If required, appointments can be arranged outside these hours.
Address: Inverclyde Council, Dalrymple House, Dalrymple Street, Greenock PA19 1QY Contact name(s): Jacqueline Coyle and Sandra Murphy - Macmillan Cancer Support Welfare Rights Officer Contact details: Tel: 01475 714461 Email: Jacqueline.Coyle@inverclyde.gov.uk| or Sandra.Murphy@inverclyde.gov.uk| Service provided: We can assist with claiming benefits, including Disability Living Allowance, Attendance Allowance, Carers Allowance, Employment and Support Allowance, Housing and Council Tax Benefit, pension credit, tax credit and income support claims. The service can also help you to claim Macmillan grants, community care grants, provide help and advice with fuel costs as well as accessing other relevant services. Our service offers support during illness and following bereavement and can offer representation at tribunal hearings in relation to Social Security benefits. Catchment area: Any adult and their family can access this service either directly by calling the contact number or via any health professionals involved. We can visit at home, in the community or in the hospital. Opening times: Please call for availablility and locations.
Address: Airdrie Citizens Advice Bureau, 14 Anderson Street, Airdrie, ML6 0AA Contact name(s): Rosemary McGowan - Macmillan and CAB Service Coordinator, Margaret Robertson, George Hutchison, Dawn Kane, Ann Kerr - Area Officers Contact details: Tel: 01236 757332 Fax: 01236 754376 Email: maccab@airdriecab.casonline.org.uk| Service provided: The service is a partnership between Macmillan Cancer Support, The Citizens Advice Bureau, North and South Lanarkshire councils, NHS Lanarkshire and The Pension Service. The service provides assistance with benefits, patient grants, debt, employment and housing issues. The service is delivered via home visits, telephone, outreach sessions in local hospitals, ward visits and appointments in local Citizens Advice Bureau offices. Catchment area: Lanarkshire Referrals: Self referrals, and referrals from health and social care professionals. Opening times: Service available: 9am-4.30pm, Monday to Friday. Office hours: 9am-4.30pm, Monday to Friday
Macmillan Benefits Service Glasgow
Address: Macmillan Benefits Service, Glasgow City Council, 280 George Street (1st Floor), Glasgow G1 1PR Contact name(s): Anthony Martin - Benefits Manager, Henri Krishna - Welfare Right Officer, Catherine Walsh - Welfare Rights Officer, Phyllis Miller - Welfare Rights Officer, Alison Doherty - Money Advice Worker, Laura MacNab - Housing Benefit Officer, Debbie Brown - Admin Worker Contact details : Tel: 0141 420 8123 Fax: 0141 420 8065 Email: macmillanbenefitsservice@glasgow.gov.uk Service provides: The service provides free, confidential benefits and debt advice to people living with cancer and to their families/carers. The key aim is to maximise the income of people with cancer, their carers and families. We operate a local Partnership with the Pension Service who provide 2 dedicated staff to deal with referrals for people aged 60 and over. We also have a unique Partnership with Glasgow City Council’s Revenues Section, with a dedicated worker dealing with Housing and Council Tax Benefit issues. We have established key outreach facilities at New Stobhill Hospital (Wednesdays), New Victoria Hospital (Tuesdays) and in Partnership with Macmillan Cancer Information and Support Services at The Library in The Bridge, Easterhouse (Fridays). We also have a member of staff working as part of the team at The Beatson Oncology Centre four days a week. We provide home visits and also work closely with the major Hospices in Glasgow such as The Prince and Princess of Wales Hospice and Marie Curie. Referrals: Referrals can be made by anyone through telephone, fax, email or in writing. Catchment area: The service covers the Glasgow area. Referrals received for customer’s outside this area are passed on to our fellow Macmillan services in those areas. Opening times: Our office is open Monday to Thursday 8:45am-4:45pm and Friday from 8:45am-3:55pm
Address: Beatson WOS Cancer Centre, Room 107, Outpatients, 1053 Great Western Road, Glasgow G12 0YN Contact name(s): Elaine Millar, Rachel Smith Joe Goldie, Margaret Swan, Catherine Walsh and Theresa Jones Contact details: Tel: 0141 301 7374 for appointment Service provided: Benefit advice & maximisation for cancer patients and their families. Catchment area: For all patients who have or are having treatment at the Beatson WOS Cancer Centre. Opening times: 9.30am-4.30pm, Monday to Thursday
Address: 30-32 Batchen Street, Elgin, Moray IV30 1BH Contact name(s): Louise Stewart - Project Worker Contact details: Tel: 01343 549 042 Fax: 01343 549 042 Email: macmillanproject@moraycab.casonline.org.uk| Service provided: The service is available for anyone living in or being treated in the Grampian area. Advice offered on issues such as benefits, grants, housing, debt, employment, representation and general advice. The service is open to both the person with a cancer diagnosis and family members, friends and carers and is available regardless of age. Catchment area: Moray Opening times: Service available: 9am-4.30pm, Monday to Friday Office hours: 9am-4.30pm, Monday to Friday
Address: Town House, Broad Street, Peterhead AB42 1BY Contact name(s): Gillian Connor - Project Worker Contact details: Tel: 01779 481 881 Fax: 01779 478 586 Email: macmillanproject@aberdeenshirecab.casonline.org.uk| Service provided: The service is available for anyone living in or being treated in the Grampian area regardless of age. Advice offered on issues such as benefits, grants, housing, debt, employment, representation and general advice. The service is open to both the person with a cancer diagnosis and family members, friends and carers and is available regardless of age. Catchment area: North Aberdeenshire Opening times: Service available: 9am-4pm, Monday to Friday Office hours: 9am-4pm, Monday to Friday
Address: 7 Dunlop Crescent, Renfrew PA4 8PQ Contact name(s): Shona Steven & Gillian Campbell - Income Advisers Contact details: Tel: 0141 885 1188 Fax: 0141 886 5566 Email: shona.stevens@renfrewshire.gov.uk| or gillian.campbell@renfrewshire.gov.uk| Service provided: Benefits advice, benefits appeals, money & debt advice. Catchment area: Covering the Renfrewshire Council Area Opening times: 8.45am-4.45pm, Monday to Thursday, 8.45pm-3.55pm, Friday
Address: Drummond House, Wellgreen Place, Stirling FK8 2EG Contact name(s): Eammon O'Boyle - Project Co-ordinator Contact details: Tel: 01786 442 694 Email: mmm@stirling.gov.uk| Service provided: Providing financial information and advice for cancer patients, their families and their carers. If required, advisers can visit clients at home to complete welfare benefit claim forms and make applications to appropriate funds. Advisers are also willing to carry out follow-up work that is required following the submission of applications for Disability Living Allowance or Attendance Allowance. Catchment area: Forth Valley Opening times: Service available: 9am-5pm, Monday to Friday Office hours: 9am-5pm
Macmillan Tayside Welfare Benefits Partnership
Address: Social Work Office, Suite A, Market Mews, Market Street, Dundee DD1 3LA Contact name: Yvonne Kelman, Senior Welfare Rights Officer Contact details: Tel: 01382 431173 Fax: 01382 431191 Email: macmillan.taysidebenefits@dundeecity.gov.uk |Service provided: This service is a partnership between Angus Council, Dundee City Council, Perth and Kinross Council, NHS Tayside, The Pension Service and Macmillan. It is available to anyone living in Tayside. Advice and assistance can be given on benefit entitlement, debt, access to grants, representation and general advice. The service is open to both the person with a cancer diagnosis or certain long term medical conditions and family members, friends and carers and is available regardless of age. The service is delivered via home visits, telephone, outreach at local hospitals, ward visits and, where possible, office appointments. We have staff based in Forfar, Dundee and Perth. Catchment area: Tayside Opening times: Service available: 9am-5pm, Monday to Friday Office hours: 9am-5pm, Monday to Friday
Address: Unit 17, Waverley Industrial Estate, Waverley Street, Bathgate EH48 4HY Contact name(s): Linda Adlard - Senior Welfare Rights Officer, Melanie Bunce, Rosie Bunce & Julia Bain -Welfare Rights Officers Contact details: Tel: 01506 776 227 Fax: 01506 776 277 Email: macmillan@westlothian.gov.uk| Service provided : Our service is for anyone living in West Lothian affected by cancer including family and carers. We aim to provide a holistic approach to advice and will not only look at income maximisation through benefits available, but will assist in accessing other services available in West Lothian, including Occupational Therapy, Home Safety Service, travel concessions, money, energy and housing advice. We are able to offer a home visiting service. Catchment area: West Lothian Opening times: 9am-5pm, Monday, Tuesday and Thursday, 9am-1pm, Wednesday, 9am-4pm, Friday
Address: Cancer Support (Cynon Valley) RCT, 76 & 78 Oxford Street, Mountain Ash RCT CF45 3HB Contact name(s): Hilary Rowlands - Macmillan Benefits Adviser Contact details: Tel: 01443 479 369 Email: Hilary.M.Rowlands@rhondda-cynon-taff.gov.uk| Service provided: 'Patients can make direct contact to the service and refer themselves, but referrals are also accepted from any other source, including cancer centres, healthcare professionals, Macmillan staff. Catchment area: Cynon Valley and Taff Ely Opening times: 9.30am-5pm, Monday to Friday
Address: Rhondda Cynon Taff C.B.C, Principal Office, Berw Road, Tonypandy RCT CF40 2HH Contact name(s): Jonathan Long - Macmillan Benefits Adviser Contact details: Tel: 01443 424 543 Service provided: 'Patients can make direct contact to the service and refer themselves, but referrals are also accepted from any other source, including cancer centres, healthcare professionals, Macmillan staff. Catchment area: Rhondda and Taff Ely Valleys Opening times: 8.30am-4.30pm, Monday to Friday
We run numerous information centres throughout the UK, which can help you with financial matters following a referral by your GP, a Macmillan nurse or a medical specialist. You can also find an extensive list of non-Macmillan benefits advisers on the UK Advice Finder facility| .
For answers, support or just a chat, call the Macmillan Support Line free (Monday to Friday, 9am-8pm)
We've just launched an online benefits guide, to help you find out about the benefits you may be entitled to.
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Find specific information and support for your cancer type.
Macmillan knows that the impact cancer doesn't stop when treatment does. Find out about living with or beyond a cancer diagnosis.
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