Macmillan benefits advisers

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Birmingham

Macmillan Benefits Team and Birmingham CAB

Address:
744-746 Warwick Road, Tyseley, Birmingham, B11 2HG
Contact name(s):
Jane Ballantyne (Project supervisor) and Agnes Syldatk (Project support worker)
Contact details:
Tel: 0121 683 5601
Fax: 0121 683 5691
Email: macmillan@bcabs.org.uk|
Services provided:
Providing welfare benefits advice across Birmingham to all people affected by cancer (patients, carers and relatives). Advisers are currently available at Queen Elizabeth, Heartlands, Good Hope and City Hospitals on different days each week over a two week rota for appointments or drop-in advice (subject to availability). Availability will generally be from 10am to 4pm but the service endeavours to be flexible to fit in with demand. On receipt of a referral we contact the client to arrange a convenient time and location for the appointment, generally at one of the hospitals. We also provide telephone advice between 10am and 1.30pm on 0121 683 5601. Referrals are made through the clinical nurse specialists, other health professionals and allied health professionals, social workers and other providers of care. Referrals can be made by using a referral form (except in exceptional and urgent cases) sent by fax or email. Self referrals can be made by telephone.
Catchment area:
Birmingham
Opening times:
Monday to Friday, telephone advice line 10am-1.30pm, appointments by arrangement. Office hours: Monday-Friday 10am-4pm (as a minimum).

Bristol

Macmillan Advice Service
Address:
Bristol Citizens Advice Bureau,
12 Broad Street,
Bristol,
BS1 2HL
Contact name(s):
Ifan Kaldain and Jeanette Abrams - Welfare Benefit Assistants
Contact details:
Tel:  0117 9462563
Email:
macmillan@bristolcab.org.uk|
Services provided:
Advice on all benefits entitlement. Delivery of service is in person or by phone. Referrals can be made through any health or social care professional; people can also self refer. Home visits are available but only via a health professional.

 

Catchment area
Must be living in or treated within the Bristol area.

Opening times:
Office hours: 9.00am-4.30pm, Monday to Friday  

Buckinghamshire

Macmillan Benefits Advice Service

Address:
Macmillan Haematology & Oncology Unit, Milton Keynes General Hospital, Hospital Campus, Standing Way, Milton Keynes, MK6 5LD
Contact name(s):
Lesley Kandola (Benefits Adviser)
Contact details:
Tel: 01908 243 671
Services provided:
Offers specialist benefit advice and general advice on subjects including debt, employment, relationship breakdown, immigration and consumer advice work.
Catchment area:
Milton Keynes Area
Opening times:
Monday and Tuesday, 9am - 1pm 

Macmillan Benefits Advice Service

Address:
Cancer Care & Haematology Unit (CCHU), Stoke Mandeville Hospital,  Mandeville Road, Aylesbury, HP21 8AL
Contact name(s):
Lesley Kandola (Benefits Adviser)
Contact details:
Tel: 01296 316 954
Services provided:
Offers specialist benefit advice and general advice on subjects including debt, employment, relationship breakdown, immigration and consumer advice work.
Catchment area:
Buckinghamshire Healthcare NHS Trust
Opening times:
Thursday, 9am - 3pm 

Macmillan Benefits Advice Service 

Address:
Sunrise Cancer Care & Haematology Unit, Ward 5a, Wycombe Hospital, Queen Alexandra Road, High Wycombe, HP11 2TT
Contact name(s):
Lesley Kandola (Benefits Adviser)
Contact details:
Tel: 01296 316 954 or 01494 426 244
Services provided:
Offers specialist benefit advice and general advice on subjects including debt, employment, relationship breakdown, immigration and consumer advice work.
Catchment area:
Buckinghamshire Healthcare NHS Trust
Opening times:
Friday, 9am - 3pm  

 

Cheshire

Macmillan Welfare Rights Officer

Address:
Halton Borough Council,
Welfare Rights Service,
PO Box 223,
Widnes
WA8 7QF
Contact name(s):
Linda Hodgson
Judith Clayton

Contact details:
Tel: 0151 511  8214/7875
Email: Welfare.rights@halton.gov.uk|
Service provided:
Confidential benefit advice for people living with cancer, their carers and families who live in Runcorn and Widnes.
Catchment area:
Runcorn and Widnes

Opening times:
Monday to Thursday 9am-5.30pm
Friday 9am-4.40pm.

Cornwall

 

CAB/Macmillan Welfare Benefits advice

Address:
CAB Offices, Shire Hall, Mount Folly Square, Bodmin PL31 2DQ
Contact name(s):
Barri Hawkins
Contact details:
Tel: 01208 269758
Fax: 01208 79966
Email:
macmillan@northcornwallcab.cabnet.org.uk|
Services provided:
Each case is dealt with individually, either by the benefits adviser or by referral to other agencies, where necessary. Issues include welfare benefits and finance advice, benefit checks and help making and monitoring claims and appeals. There is also general budgeting, financial and debt advice and information on housing, including securing or maintaining accomodation and liaison with mortgage companies and insurance companies. Referrals to OT/social services/housing departments etc can also be made.
Catchment area:
North Cornwall
Opening Hours:
Service is provided over 25 flexible hours per week. At present this is usually Mon, Wed and Fri (10am-6pm) Contact can be made at any time by phone (answerphone available), post or e-mail. Clients can be seen at home, (or in hospital if necessary).

Coventry

Macmillan Benefits Advice Service

Address:
Kirby House, Little Park Street, Coventry, CV1 2JZ
Contact name(s):
Balwant Nahal - outreach supervisor
Contact details:
Tel: 02476 252050 (appointment lineonly)
Tel: 02476 252043
Email: bnahal@coventrycab.org.uk|
Service provided:
The service is appointment based to ensure the benefits advisers have enough time to deal with all presenting issues. Appointments can be carried out in a location that is convenient to the client and their family. Different locations can include The University Hospital Coventry and Warwickshire, at home, or at the bureau. The Macmillan Benefits Advisers can give free, confidential information and advice in consumer law, employment law, housing law, welfare benefits, debts, immigration, discrimination. The  Macmillan Advisers are able to complete benefit claim forms, negotiate with creditors, support with insurance claim forms and liaise with statutory agencies.
Catchment area:
The service is available to anyone receiving cancer services at The University Hospital Coventry and Warwickshire. This service is also available to anyone who is caring for someone who is receiving cancer services at The University Hospital Coventry and Warwickshire.
Opening times:
Appointments only.

 

Cumbria

Macmillan Welfare Rights Officer

Address:  
Carlisle & District Citizens Advice Bureau, 5/6 Post Office Court, Carlisle, Cumbria CA3 8LE
Contact name(s): 
Jackie Rhind - Macmillan Welfare Rights Officer
Contact details:  
Tel: 01228 633912
Fax: 01228 633 919
Email: jackie@carlislecab.co.uk|
Service provided: 
The Macmillan/Carlisle Citizens Advice Bureau service provides advice and information on a range of issues, from benefits, debt, housing and employment. It also provides information on other sources of financial help to people affected by cancer. People affected by cancer can contact the service on 01228 633912. If nobody is available to take your call please leave a message and someone will return your call within three days. The service is offered on an appointment basis at the Cumberland Infirmary, Carlisle. The adviser can also visit the client on the ward or at home.
Catchment area:  
Carlisle & Eden Valley
Opening times:  
Service available: 9am-5pm, Monday to Friday
Office hours: 9am-5pm, Monday to Friday

Macmillan / Citizens Advice Bureau Welfare Benefits Adviser

Address:  
Kendal Citizens Advice Bureau, Blackhall Road, Kendal, Cumbria LA9 4BT
Contact name(s):  
Jeff Eaman 
Contact details:
Tel: 0781 6570 968  or 01539 728 892
Fax: 01539 734 294
Email: jeff.eaman@cabsouthlakeland.org.uk|
Service provided:  
To advise and assist people affected by cancer, their families and carers on both means-tested and non means-tested benefits. Can assist with form filling, revisions and appeals and may be able to provide representation at tribunals. Can help access health costs (including prescriptions and travel to hospital), local authority financial support and charitable grants. Service can be delivered in the home or a healthcare setting.
Catchment area:  
Kendal, Milnthorpe, Kirkby Lonsdale, Sedbergh and surrounding areas
Opening times:  
Service available: Tuesday to Friday
Office hours: 9am-5pm, Monday to Friday

Welfare Benefits Advice Service

Address: 
Citizens Advice Bureau, Ulverston CAB, Town Hall Annexe, Theatre Street, Ulverston, Cumbria LA12 7AQ
Contact name(s):  
Helen Forrest - CAB Macmillan Benefits Adviser
Contact details: 
Tel: 07968 934 147
Email: helen.forrest@hotmail.co.uk|
Service provided:  
We aim to provide a welfare benefits service/advice for people affected by cancer, including patients, carers and relatives. The service is very flexible and is delivered through a variety of methods, including home visits, telephone advice and by arranging appointments at the bureau.
Catchment area:  
South Cumbria
Opening times:  
Service available: 9am-5pm, Monday to Friday
Office hours: 9am-5pm, Monday to Friday

Macmillan CAB Welfare Benefits Adviser

Address:
Barrow Citizens Advice Bureau, Ramsden Hall, Abbey Road, Barrow-in-Furness  LA14 5QW
Contact name(s):
Nanette Pyatt - Macmillan CAB Welfare Benefits Adviser
Contact details:  
Tel: 01229 840 299
Mobile: 07940 245 789
Email: macbarrow@googlemail.com|
Services provided:
To advise and assist people affected by cancer, their families and carers on both means-tested and non means-tested benefits as well as grant and blue badge applications. Can assist with form filling, revisions and appeals and may be able to provide representation at tribunals. Service can be delivered in the home, at the bureau or in a healthcare setting.
Catchment area:
Furness - Barrow, Dalton, Askam, Lindal, Kirkby
Opening times:
Service available: 3 days per week - usually Monday to Wednesday
Office hours: 10am-4pm, Monday to Friday

Macmillan / Citizens Advice Bureau Benefits Adviser

Address:  
Cumbria Rural Citizens Advice Bureau, c/o The Library, Ellerthwaite Road, Windermere, LA23 2AJ
Contact name(s):  
Sharon Addison - Macmillan/CAB Benefits Adviser
Contact details:
Tel: 01539  447 185 or 07854 157 822
Fax: 01539 446 504
Email: crcabmac@googlemail.com|
Service provided:  
We advise and assist people affected by cancer, their families and carers on the full range of both means-tested and non means-tested benefits, including disability living allowance, carers allowance, incapacity benefit, income support, housing benefit, council tax benefit, working tax credit, pension credit, the social fund & bereavement benefits. We assist with form filling, revisions and appeals and may be able to represent at tribunals. We see people in their homes, or at our offices, or in a healthcare setting, whichever is convenient for them.
Catchment area: 
Ambleside, Arnside, Bowness-on-Windermere, Cartmel, Grange-over-Sands, Grasmere, Hawkshead, Langdale, Staveley, Silverdale, Windermere and surrounding areas
Opening times: 
Service available: Wednesday to Friday
Office hours: 9am-5pm, Monday to Friday

 

Derbyshire

DAST (Derbyshire Asbestos Support Team)

Address:
44 Patchwork Row, Shirebrook, Mansfield, Nots, NG20 8AL
Contact name(s):
Joanne Carlin and Natalie Woodward
Contact details:
Tel: 01623 748 161
Email: mail@asbestossupport.co.uk|
Service provided:
Only provides welfare rights advice to people diagnosed with an asbestos-related disease. Particular focus on mesothelioma and lung cancer.
Catchment area:
East Midlands, Derbyshire, Nottinghamshire, Leicestershire, Northamptonshire, Lincolnshire, Burton-on-Trent
Opening times:
8.30am-4.30pm. Answerphone at other times

Derbyshire Citizens Advice Bureau/Macmillan Benefits Advice Service

(Derbyshire Citizens Advice Bureaux (in partnership), North East Derbyshire Citizens Advice Bureau)
Address:
PO Box 4083, Bolsover, Derbyshire S44 9AJ
Contact name(s):
Sarah Roy - Co-ordinator
Contact details:
Tel: 01246 828 852
Email: macmillan.enquiries@ned-cab.org.uk|
Service provided:
Derbyshire CAB work together on this project to provide a benefits advice and information service to people affected by cancer across Derbyshire. People should either contact their local CAB, telephone the helpline or email (see below) to access services. We provide the full range of welfare rights advice services, advice, information and support. An initial assessment will be made by telephone, and if appropriate the case will be referred to the relevant caseworker at the CAB covering the area in Derbyshire where the claimant lives.
Catchment area:
Derbyshire County (including Derby City)
How referrals are made:
Referrals can be made by anyone by phoning the helpline or emailing.
Opening times:
The helpline is open 10am-12.30pm, Monday, Wednesday, and Thursday
Other services, such as appointments, can be made with the relevant caseworker for the geographical area the claimant lives in.

 

Devon

Macmillan Benefits Adviser

Address:
Mustard Tree Macmillan Centre, Level 3, Derriford Hospital, Plymouth, PL6 8DH
Contact name(s):
Denise Martin - Macmillan Benefits Adviser
Contact details: 
Tel: 01752 763 998
Fax: 01752 517 902
Email: denise.martin@phnt.swest.nhs.uk|
Service provided: 
Macmillan Benefits Adviser based in Derriford Hospital, Plymouth. Provides benefits and financial advice, help with form completion and accessing grants to patients and carers, either face to face in the centre, on wards or at outpatient clinics. Also provides a telephone service to both patients and carers as well as community Macmillan nurses, social workers and other non statutory organisations. Provides a service at three satellite centres in Kingsbridge, Tavistock and Liskeard one day a month and offers domiciliary visits in cases of exceptional need.
Catchment area: 
South Devon & North East Cornwall
Opening times:  
Service available: 9.30am-4.30pm, Monday to Friday
Office hours: 9am-5pm, Monday to Friday

Macmillan CAB

Address:
Macmillan CAB
The Old Schoolhouse
13 Bridgeland Street
Bideford
Devon
EX39 2QE
Tel: 0845 8949567
Email:
clare@cab-bideford.co.uk|
beki@cab-bideford.co.uk|

Service provided:
Macmillan and CAB are providing a specialist welfare benefit service to anyone diagnosed with cancer or their carers. The service is free to all clients irrespective of means. Anyone can refer clients. A home visiting service is available if cannot attend one of the 10 bureau centres we have throughout the region. Referral to other specialist advice such as housing, employment or debt will be made where required.
Catchment area :
North Cornwall, North and West Devon to the border with Somerset.
Opening times:
The office is 9am-4.30pm, Monday to Friday, otherwise there is also a 24 hour answer phone.

 

Dorset

Macmillan Benefits Adviser 

Address:
Dorchester & District Citizens Advice Bureau, Acland Road, Dorchester, Dorset, DT1 1JW
Contact name(s):
Beth Fox - Project Manager, Jan Lee - Project Co-ordinator
Contact details: 
Tel: 0845 4900 042
Email: macmillan@dorchester.cabnet.org.uk|
Service provided:
Providing welfare benefits advice across Dorset to all people affected by cancer (patients, carers and family).
We have four advisers working from Citizens Advice Bureaux in Dorchester, Weymouth, Wimborne and Sherborne. Referrals are accepted from health professionals or direct from the client.
On receipt of a referral an adviser will contact the client as soon as possible to arrange a mutually convenient time and place for an appointment.
Catchment area: 
Dorset (except Poole and Bournemouth)
Opening times: 
Telephone service 10am -3pm Monday to Friday, voicemail available outside of these times. 

Macmillan Benefits Adviser

Address:
Poole Citizens Advice Bureau, 54 Lagland Street, Poole, Dorset BH15 1QG
Contact name(s):
Leigh Gover - Welfare Benefits Caseworker
Contact details:  
Tel: 01202 670 716
Fax: 01202 661 797
Email: leigh@poolecab.co.uk|
Service provided:  
This advice service provides welfare benefits and income maximisation. The service is delivered through home visits and bureau appointments. An outreach session is held every first and third week at Poole Health and Information Resource Centre from 10:00am and 12:30pm (Tel: 01202 448 003).
Catchment area:  
Poole and surrounding areas
Opening times: 
Service available: 9.30am-4.30pm, Monday, Tuesday, Wednesday and Friday
Office hours: 9.30am-4.30pm, Monday, Tuesday, Wednesday and Friday

 

Durham

Durham County Council /Macmillan Welfare Rights Team

Address:
Macmillan Welfare Rights, Durham County Council, Rivergreen, Aykley Heads Estate, Durham DH1 5TS
Contact details:
Tel: 0191 3708764
Email: macmillan@durham.gov.uk|
Catchment area:
County Durham

Macmillan Welfare Rights, Durham County Council, Rivergreen, Aykley Heads Estate, Durham DH1 5TSTel: 0191 3708764Email:  County Durham

 

Essex

Macmillan Welfare Benefits Advice Service - South East Essex

Address:
Based at 3rd Floor Phoenix House Christopher Martin Rd, Basildon, Essex SS14 3EZ (postal contact only)
Contact name(s): 
Barbara Bill - Project Manager, Sue Dunn Mark Ringsted & Linda Candler - Benefits Advisers, Sharon May - Administrator 
Contact details:
Tel: 01268 448 517 (helpline)
Email: welfare.benefits@nhs.net|
Service provided:  
The service gives Welfare Benefit Advice to Cancer Patients, their carers, and families living in South Essex , to ensure they maximise their income. There is a helpline which can be used by patients and Health Care Professionals (HCP). Patients can have a face to face appointment with an adviser either at one of 11 advice ‘surgeries’ by appointment or a home visit can be arranged. The advisers will give specialist advice on the benefits that can be claimed. We offer help to complete forms and make phone calls to relevant agencies if necessary. A follow up service is provided and bereavement visits offered. Help with adverse decisions, submissions and tribunals are also given. Benefit Awareness teaching sessions are given to Health Care Professionals and user groups. Outreach at community events is also provided.
Catchment area:
South Essex, including Basildon, Brentwood, Southend, Rochford, Castlepoint and Thurrock  
Opening times: 
Service available: 9.30am-4pm, Monday to Friday

The Redbridge CAB Macmillan advice project

Contact number: 0208 514 1359

Macmillan Welfare Benefits Service - North East Essex

Address:
Macmillan Welfare Benefits Service, Life Opportunities, Colchester Borough Council, 33 Sheepen Road, Colchester, Essex CO3 3WG

Tel: 0800 019 6065 Email: macmillan@colchester.gov.uk|

Catchment area:

The service is available to anyone affected by cancer (including their families and carers) in the North East Essex area.

Opening times: Mon-Fri (24hr answering phone)

Details of services provided:

We offer a full range of specialist Welfare Rights services including advice, information, form completion, advocacy and representation at tribunal hearings.

We can give general advice including subjects like debt, employment and housing and can refer to other organisations.

We can assist with accessing Macmillan and other grants.

We offer appointments at various outreach clinics throughout the area as well as home visits.

 

Gloucestershire

Forest of Dean CAB/Macmillan Welfare Benefits Advice Service

Address:
Forest of Dean Citizens Advice Bureau, Forest Road Resource Centre, Forest Road, Cinderford, Gloucestershire GL14 2NR
Contact name:
Carol Scantlebury
Contact details:
01544 823937
Service provided:
Full benefits checks, home visits, assistance and support given to claim benefits and complete claim forms, income maximisation.
Catchment area:
Forest of Dean district in Gloucestershire
Opening times:
Monday - Friday, 9am-4pm.

 

Greater London

Name of service: 
UCH Macmillan Benefits and Welfare Rights Drop In Service.
Address:  
UCH Macmillan Cancer Centre
Huntley Street
London
WC1E 6AG
Telephone number:
020 3447 8663
Email address:
support&information@uclh.nhs.uk|
Catchment area:
All cancer and haematology patients across UCH.
Opening times:
Monday, Tuesday and Thursday 11.30 am to 2 pm.Wednesday 12 pm to 2.30 pm.

Details of services provided:
We provide welfare benefits advice and information to UCH patients with a cancer diagnosis and to haematology patients with malignant and non-malignant conditions.  Our aim is to support patients to be able to claim any financial support that they are entitled to.  Our service is free, confidential and impartial. 

 

Name of service:
Barnet CAB Macmillan Welfare Rights Project.
Contact name:
Heather Johnson.
Address:  
Outreach sites across Barnet, Enfield and Haringey.
Telephone number:
020 8440 4227.
Email address:
infomacmillan@barnetcab.org.uk|
Catchment area: 
Outer north London.
Opening times: 
Monday-Friday 9am-5pm

Services provided: 
We provide welfare benefits advice and information to hospital inpatients, outpatients and their families and carers at Barnet General Hospital, Chase Farm Hospital, North London Hospice, North Middlesex Hospital and Cherry Lodge Cancer Care.  We also act as a resource for staff in relation to their patients.
If you are a person affected by cancer in Barnet, Enfield or Haringey and need advice relating to welfare benefits or money issues, you can access the service by calling the Project Helpline on 020 8440 4227.

 

Name of service: 
Camden CAB and Macmillan Welfare Benefits Service (Royal Free Hampstead)
Contact name:Tracey Palmer
Address:
Oncology Outpatients
The Royal Free Hampstead NHS Trust
Pond Street, Hampstead
London NW3 2QG.
Telephone number:  
020 7794 0500 extension 37698
Email address:
traceypalmer@nhs.net|
Catchment area: 
North London.
Opening times:
Monday–Friday, 9.30am–6pm.

Service provided: 
We provide independent, impartial advice on benefits, debt, employment and housing. We also run benefit awareness training for staff at the hospital and also cancer support groups.

Name of service:
Macmillan CAB and Macmillan Welfare Benefits Service.
Address: 
Wandsworth Citizen Advice Bureau Ltd, Macmillan / CAB, Bedford House, 215 Balham High Road, London SW17 7BQ
Contact name(s): 
Rodrigo Fenick - Adviser, Donatus Anyanwu - Manager
Contact details:
Tel: 020 8355 6651
Fax: 020 8516 9444
Email: rodrigo.fenick@wandsworthcabx.org.uk| donatus.anyanwu@wandsworthcabx.org.uk|

Services provided: 
This service supports people with cancer and carers of people affected by cancer. The advice offered includes welfare benefits, housing, employment and debt. This advice and support involves assisting clients to apply for grants – from Macmillan or the Social Fund – negotiating with creditors and appealing benefit decisions. Clients are advised in their office, home or one of three outreaches – St. George's Hospital (Blackshaw Road, Tooting, SW17), Paul's Cancer Support Centre (3rd Floor, Woburn House, 155 Falcon Road, London SW11 2PD) and Trinity Hospice (30 Clapham Common, Northside, London SW4 0RN). The service at the Trinity Hospital is by appointment only, and restricted to those already accessing services at the hospice.
Catchment area: 
Wandsworth, Lambeth, Merton
Opening times:
Service available: 10:00am-4:30pm Monday to Friday
Office hours: 9.30am-5.30pm, Monday to Friday

 

Macmillan Toynbee Hall Welfare Rights Service

Address: Toynbee Hall, 28 Commercial Street, London E1 6LS (administration address only)
Contact details:
In the first instance: Helpline 020 7392 2958 or by referral from your health or social care professional.
Helpline 020 7392 2958 or by referral from your health or social care professional.
Service provided: The service provides advice, advocacy and information on welfare benefits and entitlements to people affected by cancer living in the London boroughs of Hackney, Newham, Tower Hamlets and the City of London.

The helpline adviser can provide straight forward advice and information, and can also signpost clients to a service in their immediate area.

For those under the care of St. Bartholomew's Hospital in the City of London and Newham University Hospital complex enquiries can be referred on to  the Welfare Rights caseworkers based at each. The service is free, impartial and confidential.

Catchment area: London Boroughs of Hackney, Newham, Tower Hamlets and the City of London, and in and outpatients affected by cancer at St Bartholomew’s Hospital, West Smithfield EC1A 7BE and Newham University Hospital. Glen Road, Newham.

Opening times:
Service available: The opening time for this service / Helpline is12.30pm to 3.30pm, Monday to Thursday

 

Macmillan Citizens Advice Bureau Service

Address:
Croydon Citizens Advice Bureau Service, 1a Overbury Crescent, New Addington, Croydon CR0 1LR
Contact name(s):
Gill Wilson and Michael Pearce
Contact details:
Tel: 01689 808135
Fax: 01689 845105
Email: macmillan.cab@croydoncab.org.uk|
Service provided:
This service provides face-to-face and telephone advice on welfare benefits, debt, employment, housing and other matters to people living with cancer, including families and carers. The service operates via an outreach at Mayday Hospital (Macmillan Cancer Information Centre) on Mondays and Tuesdays, and via the two bureau outlets in Croydon (in New Addington and Thornton Heath) as well as offering home visits when deemed necessary. The advisers operate on an appointment only basis and appointments can be made by contacting the telephone number and leaving a message or by sending in a request by post.
Catchment area:
Individuals being treated for cancer at Mayday Hospital and Croydon residents who are affected by cancer.
How referrals are made:
Referrals can be made by CSNs, doctors, other healthcare professionals and members of the public, by telephone, fax referral form (available at Mayday) or letter.
Service available:
9.30am-5pm, Monday, Tuesday, Wednesday and Thursday
Office hours:
9.30am-5pm, Monday to Friday

Camden CAB & Macmillan Welfare Benefits Service

Address:
The Royal Free Hampstead NHS Trust
Pond Street
London
NW3 2QG
Contact name:
Tracey Palmer
Contact details:
Tel: 0207 794 0500 ext 37698
Email: traceypalmer@nhs.net|
Catchment area:
Royal Free patients, their families and carers.
Opening times: Mon-Fri 9:30am-6pm
Details of services provided:
Independent impartial advice and casework on welfare benefits, debt, employment and housing.
Benefit awareness training for staff at the hospital and also cancer support groups.

Macmillan Welfare Benefits Advice Service

Address:
Southwark Citizens Advice Bureau, Peckham CAB, 97 Peckham High Street, London SE15 5RS
Contact name(s):
Emma Cross - Senior Welfare Benefits Adviser, Cathy Magen - Welfare Benefits Adviser and Fenella Colllins - Benefits Support Worker
Contact details:
Tel: 020 7732 5386
Fax:  020 7732 2497
Email: macmillan@peckhamcab.org.uk|
Service provided:
This service currently provides weekly outreach advice sessions for patients attending King's College Hospital Haematology Oncology clinic, Guy's Hospital lung and head and neck clinics and cancer patients at Lewisham Hospital, St Thomas' Hospital Clinical Oncology Department and Queen Elizabeth Hospital, Woolwich in the Macmillan Brook Day Treatment Suite. We can give help and advice with applying for and entitlement to benefits, appealing against benefit decisions, applying for tax credits, health costs such as prescriptions and travel to hospital, transport concessions such as disabled parking badge, accessing charitable grants and housing costs.
Catchment area:
South East London (criteria is that client is a patient at the clinic/hospital mentioned above rather than where they live).
How referrals are made:
Referrals can be made by phone, fax, email, letter, or through professionals and members of the public.
Service available:
10am-12pm, Monday, 10am-1pm, Wednesday, 10am-12noon, Friday.
Office hours: 9.30am-5.30pm, Monday to Friday

Name of service:
The Haven
Address:
Effie Road London SW6 1TB
Contact:
020 7384 0099
Opening times:
Monday to Friday 9:30am-5:30pm 
Services provided:
Information/Borrowing
Information Service
Complementary Therapies
Counselling
Self Help and Support
Outreach
Look Good, Feel Better
User Group
Others Services
Volunteers
Welfare rights advice 

Greater Manchester

Macmillan Advice Service

Address:
Harpurhey District Office, 8 Moston Lane, Manchester M9 4DP
Contact name(s):
Nick Smith - Macmillan Advice Service Manager
Contact details:
Tel:  0161 205 7321
Email: nick.smith@manchester.gov.uk|
Service provided: 
Advice on all benefits entitlement, generalist advice, including debt, housing and employment. Delivery of service is by phone, in person, on ward visits, by email or home visits. Referrals can be made through any helath or social care professional, or people can self refer.
Catchment area: 
Must be receiving treatment from Wythenshawe Hospital, Withington Hospital, North Manchester General Hospital, Manchester Royal Infirmary. We cannot do home visits for anyone living outside the City of Manchester boundary.
Opening times: 
Service available: 8.30am-4.30pm, Monday to Friday    
Office hours: 8.30am-4.30pm, Monday to Friday

Welfare Rights Service

Address:
Stockport Advice, Ponsonby House, Edward Street, Stockport, SK1 3PT
Contact name(s):
David Banks - Macmillan Welfare Rights Officer
Contact details:
Advice Line: 0161 474 3091
Reception: 0161 474 3093
Email: welfare.rights@stockport.gov.uk|
Service provided: 
Service provides a welfare benefits advice service to people affected by cancer with the aim of maximising income. Help clients to access their entitlements to welfare benefits and other sources of financial help. Provide advice and support on the complete range of benefits and can offer assistance with priority debt management. Can also signpost and refer to other services and areas of support within the local council.
Catchment area:  
Stockport
Opening times:  
Advice Line:  9am-1pm, Monday to Friday
Reception:  9am-5pm, Monday to Thursday and 9am-4.30pm, Friday

Macmillan / Citizens Advice Bureau Welfare Benefits

Address:
Oldham District CAB, 2nd Floor, Archway House, Bridge Street, Oldham OL1 1ED
Contact name(s):
Harvey Budworth
Contact details:
Tel:  0161 620 9317 select 0 to talk to the operator. Ask to speak to a Macmillan Benefits Adviser
Fax:  0161 621 5878
Services provided:  
The service provides benefits advice for patients, carers and their immediate families. The service is free, confidential and impartial. Service delivery is by appointment, at home and hospital visits, or by telephone. To be referred ask your medical professional.
Catchment area:  
Oldham Metropolitan Borough
Opening times:  
Service available: 9.30am-4pm, Monday to Friday
Office hours: 9am-4.30pm, Monday to Friday

Hampshire

Macmillan Citizens Advice Bureau Service

Address:
Various locations across Hampshire. Call to arrange a face to face appointment, or for advice over the phone.
Contact name(s):
The service is provided by a range of specialist advisers.
Contact details:
Tel: 0844 847 7727
Service provided:
Dedicated advice service for people affected by cancer, their families and carers. Advice on benefits, debt, employment, housing, transport and travel, access to statutory and charitable grants.
Service Delivery:
By telephone, by appointment at a local Citizens Advice Bureau at various hospitals and other health locations and by home visits.
Catchment area: 
Hampshire (not Isle of Wight), Portsmouth and Southampton.
Opening times: 
9.30am-4.30pm Monday to Friday, and 5-7pm Monday and Wednesday.

Herefordshire

Macmillan/CAB Welfare Benefits Advice Service

Address:
Herefordshire Citizens Advice Bureau, 8 St Owen Street, Hereford, HR1 2PJ
Contact name(s):
Amye Farrington
Contact details:
Tel: 01432 377 587
Fax: 01432 344 843
Email: macmillan@herefordshirecab.org.uk|
Service provided:
Welfare benefits advice to anyone affected by cancer including anyone who has been diagnosed with cancer and their carers, family and friends. This service is free, confidential, impartial and independent. Providing full reviews of benefit entitlements and assisting with applications and appeals for new or additional welfare benefits. Also aiming to improve people’s financial situation in other ways such as applying for grants, both from Macmillan and government or charitable schemes.
Catchment area:
Herefordshire
Opening times:
Monday to Thursday 9am to 5pm

 

Hertfordshire

Macmillan CAB Welfare Benefits and Money Advice Service

Address:
The Vanstone Suite, Community Centre, 2 Allum Lane, Elstree,Herts, WD6 3PJ.
Contact name(s):
Atif Kaudri (Manager), Naomi Capper (caseworker), Emma Wood (Caseworker) and  Zahra Jetha (Support Worker.)
Contact details:
Tel: 030 3313 1313
Fax: 020 8236 3671
Email: macmillanproject@hertsmerecab.org.uk|
Service provided:
The service currently provides appointments at Lister hospital, Stevenage and QE11 hospital, Welwyn Garden City. Appointments are also available at all the Citizens Advice Bureaux in Hertfordshire. Referrals can be made by any health or social care professional. The service is also available through self referrals. The service provides advice on a range of welfare benefits, tax credits and debt. The service also helps with health costs such as travel to hospital, transport concessions such as a disabled parking badge, appealing against benefit decisions and  access to Macmillan and other charitable grants.
Service Delivery:
Professionals as well as self referrals by telephone or fax.
Catchment area:
Hertfordshire.
Opening times:
Monday to Friday 10:00am to 4:00pm.

 

Isle of Wight

Macmillan Welfare Benefits Advice Service

Address:
Citizens Advice Bureau, Exchange House, St Cross Lane, Newport, Isle of Wight PO30 5BZ
Contact name(s):
Nick Hardy
Contact details:
Tel: 01983 520594
Fax: 01983 526302
Email: NickH@iwcab.org.uk|
Service provided:
Confidential advice and practical help with welfare benefits, prescription and travel costs, debt and other issues for people affected by cancer, their families and carers. Macmillan grant applications, assistance with form filling, revisions and appeals offered. Appointments available at the Bureau, St Marys Hospital and home visits available if required.
Catchment area:
Isle of Wight
Opening times:
8.30am-4.30pm, Monday,Wednesday and Friday
An answerphone is available, please leave a message and we will call you back

 

Kent

 

The Medway Council & Macmillan Welfare Benefits Service

Address:
Medway Council, Customer Contact, Level 4 Gun Wharf, Dock Road, Chatham Kent ME4 4TR
Contact name(s):
Debbie Fox - Macmillan Support Services Assistant
Vicky Hudson - Macmillan Welfare Benefit Adviser
Debra Brice - Macmillan Welfare Benefit Adviser
Contact details:
Tel: 01634 333511
Fax: 01634 334504
Email:
welfare.benefits@medway.gov.uk|
Service provided:
Confidential advice and practical help with welfare benefits  for people affected by cancer, their families and carers.  Appointments can be arranged for home visits and at Medway Maritime Hospital.
Catchment area:
Medway ME1 to ME8 postcode area
Opening times:
Monday to Thursday 8.30am–5.15pm & Friday 8.30am–4.45pm
An answer phone is available, please leave a message and we will call you back.

 

Leicestershire

Leicestershire and Rutland Citizens Advice/Macmillan partnership

Offices in:
Blaby
Coalville
Hinckley
Loughborough
Lutterworth
Market Harborough
Melton
Oakham
Contact details
0300 456 8400 (helpline open from 9am to 4pm, Monday to Friday)
Catchment area
The service covers the whole of Leicestershire, Leceister City and Rutland.
Service provided
We offer free, independent, confidential and impartial advice for people affected by cancer. This includes patients, family members and carers. We advise on benefits and any other issues including grants, debt, employment, tax credits, health costs, housing, support etc.
How to access the service
Your Macmillan nurse or other health professional can refer you to the service or you can contact us direct by phone. We can offer advice by phone, home visits, at our local offices or at our outreach service at Leicester Royal Infirmary. Please ring for more information.

Lincolnshire

St. Barnabas Hospice Trust & Macmillan Welfare Services:

Welfare Benefits Service

Address:
St. Barnabas Day Hospice & Education Centre, Hawthorn Road, Lincoln LN2 4QX
Contact name(s):
Maureen Leonard - Team Leader, Roy Thompson - Welfare Benefits Adviser, Diane Hoad -  Deputy Team Leader, Welfare Benefits Adviser
Contact details:
Tel: 01476 513544
Email: benefits@stbarnabashospice.co.uk|

Welfare Benefits Service

Address:
St Barnabas Hospice Boston, Green Lane, Boston PE21 9NB
Contact name(s):
Ann Bembridge and Pam Chapman - Welfare Benefits Advisers
Contact details:
Tel: 01476 513544
Email: benefits@stbarnabashospice.co.uk|

Welfare Benefits Service

Address:
St Barnabas Hospice Grantham, 86 Barrowby Road, Grantham NG31 8AF
Contact name(s):
Christine Sayer - Welfare Benefits Adviser, Lorraine Andrews - Welfare Benefits Adviser, Tricia Garrett - Administrator/Co-ordinator
Contact details:
Tel: 01476 513544
Email: benefits@stbarnabas.co.uk|

Welfare Benefits Service

Address:
St Barnabas Hospice, Lincs Trust Office, 13 Fairfield Enterprise Centre, Lincoln Way, Fairfield Industrial Estate, Louth LN11 0LS
Contact name(s):
Elizabeth Graves - Welfare Benefits Adviser, Louise Wilkinson - Welfare Benefits Adviser
Contact details:
Tel:01476 513544
Email: benefits@stbarnabashospice.co.uk|

Service provided: 
These Welfare Benefits Services in Lincolnshire offer free, confidential advice on a range of welfare benefits, both means and non means tested. We can assist with the completion of appropriate benefit forms, apply for Blue Badge's and access Macmillan grants and other charitable funds. We will signpost to other relevant agencies where appropriate. Our service can be delivered by telephone, home visits, in hospital and at day care venues depending on the level of support required.
Catchment area: 
This service is available to anyone affected by cancer or other life limiting illnesses, their families and carers, who live in Lincolnshire.
Opening times: 
Service available: Monday to Friday, 9am to 5pm
How referrals are made:
Referrals can be made by patients, family members or health care professionals by phone 01476 513544. 

 

Merseyside

Macmillan Welfare Benefits Adviser

Address:
Clatterbridge Centre for Oncology, Bebington, Wirral, Merseyside, CH63 4JY
Contact name(s):
Debbie Connell
Contact details:
Tel: 0151 334 1155 ext. 4902
Fax: 0151 482 7671
Email: debra.connell@ccotrust.nhs.uk|
Service provided:
The service provides a confidential benefits advice to patients having treatment at Clatterbridge Centre for Oncology, and to their families and carer.
Catchment area:
Service for patients having treatment at Clatterbridge Centre for Oncology, as inpatients, outpatients or attending satellite clinics
Opening times:
Service available 9am-5pm, Monday to Friday

Northampton

Macmillan Benefits Advice Service

Address: 
Northampton CAB, 7/8 Mercers Row, Northampton, NN1 2QL
Contact name(s):
Roxanne Dean
Contact details:
Tel: 01604 235 086
Fax: 01604 235 089
Email: macmillan@northampton.cabnet.org.uk|
Service provided:
The service provides free, impartial and confidential benefits and debt advice to people affected by cancer, their families and carers. Clients must be referred to the service by a healthcare professional.
Catchment area:
Northamptonshire
Opening times:
Service available 9am-5pm, Monday to Friday

 

Northumberland

Macmillan/Citizens Advice Bureau Benefits Adviser

Address:
Alnwick & District CAB, Suite 1, First Floor, Valuation Office Building, Off Wagonway Road, Alnwick, Northumberland NE66 1QL
Contact name(s):  
Graham Gillie
Contact details:
Tel: 01665 604 714
Fax: 01665 604 136
Email: alnwickcab@alnwick.f9.co.uk|
Service provided: 
Provide benefits advice and general advice (including debt, housing etc), Can provide assistance with identifying benefit entitlement and representation. Clients can be seen at the bureau (in Alnwick and Amble), but home visits can also be arranged.
Catchment area:
Mid and rural Northumberland
Opening times:
Service available: 9am-3.30pm, Tuesday and Wednesday, 9.30am-4pm, Thursday
Office hours: 9.30am-4pm, Monday to Friday

Macmillan/Citizens Advice Bureau Benefits Adviser

Address:  
Wansbeck CAB, 89-91 Station Road, Ashington, Northumberland NE63 8RS
Contact name(s):   
Jane Knight
Contact details:
Tel: 01670 522 008
Fax: 01670 812 573
Email: macmillanatwansbeckcab@fsmail.net|
Service provided: 
Benefits advice for cancer patients, their families and carers. Clients can be seen in hospital, at home or in the bureau. Assistance can also be given to healthcare professionals and voluntary agencies who are dealing with clients with benefit needs.
Catchment area:
Ashington, Newbiggin-by-the-sea, Cambois, Bedlington, Stakeford, Choppington and Guidepost
Opening times:  
Service available: 9am-5pm, Monday to Friday
Office hours: 9am-5pm, Monday to Friday

Macmillan/Citizens Advice Bureau Benefits Adviser

Address:
Berwick Citizens Advice Bureau, Berwick Voluntary Centre, 5 Tweed Street, Berwick-upon-Tweed, Northumberland TD15 1NG
Contact name(s): 
Julie Holden
Contact details: 
Tel: 01289 332 186
Fax: 01289 305 025
Email: admin@berwickcab.fsnet.co.uk|
Service provided: 
Free confidential, independent advice and negotiation service on a wide range of issues such as welfare benefits debt, housing employment etc.  Appointments or home visits depending on resources.  Referrals are made by self or through health professionals.
Catchment area:  
Borough of Berwick-Upon-Tweed
Opening times:  
Service available: Flexible between Monday to Friday.
Office hours: 9am-5pm.

Macmillan/Citizens Advice Bureau Benefits Advice

Address:
Blyth Valley Citizens Advice Bureau The Eric Tolhurst Centre, 3-13 Quay Road, Blyth, Northumberland NE24 2AS
Contact name(s):
Gwen Marples - Macmillan Benefits Adviser
Contact details:
Tel:  01670 369 712
Fax:  01670 545 942
Email: macmillan@blythvalleycab.cabnet.org.uk|
Service provided: 
Benefits and money advice work (together with other general advice eg housing and employment matters etc). People can be seen in health care settings. Visiting the bureau by appointment, home visits, arranged if appropriate. In addition, advice can be given by telephone and email.  Awareness-raising training for healthcare professionals and others as necessary and volunteers etc. Referrals are made by telephone, fax or email contact.
Catchment area: 
Blyth Valley area (including Blyth district, Cramlington district and Seaton Delaval district)
Opening times:  
9am-5pm, Monday to Thursday, 9am-3pm, Friday

Macmillan / Citizens Advice Bureau Benefits Adviser

Address:
West Northumberland, Citizens Advice Bureau, The Community Centre, Gilesgate, Hexham, Northumberland, NE46 3NP
Contact name(s): 
Helen McGoldrick

Contact details:  
Tel:  01434 606 770
Fax:  01434 607 611
Email:  tynedalecab@cabnet.org.uk|
Service provided: 
Benefits advice and representation. Patients seen in bureau, hospital and home visits. Increasing awareness amongst healthcare professionals, volunteers and patients.  Referrals can be made through healthcare professionals, Macmillan staff, and direct contact from patients.
Catchment area:  
Tynedale
Opening times:  
Service available: 12noon-4.30pm, Monday, 9am-4.30pm, Tuesday and Wednesday
Office hours: 9am-4.30pm, Monday to Friday

Macmillan/Citizens Advice Bureau Benefits Adviser

Address:
Castle Morpeth CAB, Tower Buildings, 9 Oldgate, Morpeth, Northumberland NE61 1PY
Contact name(s):
Dave Phillips
Contact details:
Tel: 01670 512 831
Fax: 01670 519 634
Email: Macmillan@morpethcab.cabnet.org.uk|
Services provided:  
Benefits advice for cancer patients, their families and carers. Clients can be seen in hospital, at home or in the bureau. Assistance can also be given to healthcare professionals and voluntary agencies who are dealing with clients with benefit needs.
Catchment area: 
Morpeth, Ponteland, Darras Hall, Rothbury, Pegswood, Widdrington and surrounding areas
Opening times: 
Service available: 9am-5pm, Monday to Friday
Office hours: 9am-5pm, Monday to Friday

Nottinghamshire - Bassetlaw District

Macmillan / Citizens Advice Bureau Welfare Benefits Advice Service

Address:
Bassetlaw Citizens Advice Bureau, Central Avenue, Worksop, Nottingham S80 1EJ
Contact name(s):
Jackie Cobb and Lynn Fieldsend - Macmillan/CAB Welfare Benefits Advisers
Contact details:
Tel: 07912 789 446
Email: macmillan@bassetlawcab.org.uk|
Service provided:
Providing help with costs of cancer to patients in hospital, hospice or at home.  Includes advice on benefits/debt/travel costs etc. Referrals are made by telephone/email/fax/letter.
Catchment area:
Bassetlaw District
Opening times :
Service available: 9am-5pm, Monday to Friday
Office hours: 9am-5pm, Monday to Friday

Oxfordshire

Macmillan/Citizens Advice Bureau Benefits Adviser

Address:
Maggie's Centre, Churchill Hospital, Old Road, Headington, Oxford OX3 7LJ
Contact name(s):
Kate Burnham
Contact details:
Tel: 018 6522 5689 
Fax: 018 6574 22927
Email: Macmillan.oxcab@gmail.com|
Service provided:
The service provides comprehensive, independent, confidential and impartial welfare benefits advice and support to people affected by cancer. The key aim is to maximise the income of people with cancer, their carers and families. In addition, the service provides information and advice to health and social care professionals about the financial help available to people with cancer. The service provides support over the phone and by email, as well as face-to-face support through drop-in sessions and appointments. The service is largely based at Maggie's Cancer Information Centre, Churchill Hospital, where benefits advice is provided in the context of wider support. Appointments are available one day a fortnight at the Horton hospital, Banbury.
Catchment area:
Oxfordshire and surrounding counties. People being treated at the Churchill Hospital
Opening times:
Service available: Drop-in sessions at Maggie's Cancer Centre at Churchill Hospital, Mondays, and Wednesday to Friday 9.30am-1pm, and Tuesday, 1.30pm-4pm. Appointments at Horton Hospital available on alternate Mondays
Office hours: 9am-5pm, Monday to Friday
Telephone and email advice and appointments all week.

Rotherham

Macmillan Benefits Advice Service

Address:
RBT Connect Ltd, Enterprise House, Bridge Street, Rotherham, S60 1QJ
Contact name(s):
Katy Lewis (Macmillan Co-ordinator)
Contact details:
Tel: 01709 823645
Fax: 01709 515863
Email: macmillanwelfarerights@rotherham.gov.uk|
Service provided:
The service is provided through home visits, office appointments, telephone advice and hospital based advice session. Access to the service is by referral from any health professional or self referral. Specific services include, applying for benefits including the completion of  application forms, means tested benefit calculations, challenging benefits decisions and tribunal, representation, accessing Macmillan and other charitable grants, applying for blue badges and help with bereavement benefits.
Catchment area:
Anyone living or receiving treatment within the Rotherham Borough.
Opening times:
Mondays to Fridays 9am to 5pm

Salisbury

Appointments Macmillan Benefits Advice Service

Address:
Wiltshire Citizens Advice, 18 College Street, Salisbury, Wiltshire, SP1 3AL
Contact name(s):
Carol Wheeler and Alyson Taylor
Contact details:
Tel: 01722 421277
Fax: 01722 410262
Email: macmillan@cabsalisbury.org.uk|
Service provided:
Providing welfare benefits and income maximisation advice and information. The service is delivered through hospital appointments, bureau appointments, outreach appointments in Amesbury and Mere and home visits. Comprehensive help and support is provided to people and their families affected by cancer in identifying benefit entitlement, form filling and challenging decisions up to tribunal level.
Catchment area:
Patients who attend Salisbury District Hospital
Opening times:
9am-4.30pm

Somerset

CAB/Macmillan Welfare Rights

Address:
Bath and District CAB, 2 Edgar Buildings, George Street, Bath, Somerset, BA1 2EE
Contact name(s): 
Kate Treanor
Contact details:
Tel: 01225 303827
Fax: 01225 446994
Email: kate.treanor@bathcab.org| 
Service provided:
The Bath CAB/Macmillan service provides advice and information on welfare benefits you may be entitled to. We also provide information on other sources of financial help to people affected by cancer. We accept referrals via the cancer information centre in the Royal United Hospital (RUH), Bath. People affected by cancer can contact the service on 01225 303 827. The service is offered on an appointment basis at the CAB office in Bath.
Catchment area: 
We are able to offer the service to the people who live in the following post code areas: BA: 1, 2, 3, 12, 13, 14, 15
BS: 30, 31, 39, 40
SN: 10, 12, 13, 14
SP: 3
Opening times:
9am-5pm, Monday to Friday. Sometimes we will be out on visits so the answer phone will be on, but please leave us a message and we will ring you back the next working day.

Macmillan Benefits Advice & CAB

Address:
Citizens Advice Bureau, Badger Centre, 3-6 Wadham Street, Weston-super-Mare, BS23 1JY
Contact name(s):
Karen Smith
Contact details:
Tel: 07580 164557
Fax: 01934 836206
Email: Karen.smith@nscab.org.uk|
Service provided:
Advice for people diagnosed with cancer on; benefits, debts, housing, employment and other related matters.
Catchment area:
North Somerset
Opening times:
Mondays to Fridays 9am to 12pm 

Macmillan Advice Service, South Somerset CAB

Address:
South Somerset Citizens Advice Bureau, 40-42 Hendford, Yeovil, BA20 1UW
Contact name(s):
Ewa Gruchala
Contact details:
Tel: 01935 382086
Fax: 01935 410561
Email: MWB@southsomcab.org.uk|
Service provided:
The service provides specialist advice on benefits, helps you make benefit applications and offers guidance with completing forms. We can help you apply for one-off Macmillan grants to help with things such as fuel costs, to pay for convalescent holiday or for money towards a new household item. The service can also assist you when appealing against benefit entitlement decisions. We can also help with other issues, including debt and employment problem.
Catchment area:
Anyone living in South Somerset or receiving treatment at Yeovil District Hospital
Opening times:
Monday to Friday, 10am-4pm

 

Staffordshire

Staffordshire Macmillan Welfare Benefits Service at Disability Solutions

Address:
Disability Solutions, Pelham Street, Hanley, Stoke on Trent, Staffordshire, ST1 3LL
Contact name(s):
Chris Cordon - Macmillan Welfare Benefits Adviser
Contact details:
Tel: 01782 214404
Fax: 01782 683803
Email: ccorden@disability-solutions.net|
Service provided:
The service provides advice on what benefits you and your family may be entitled to and on whether or not you are able to work. The adviser can give advice about how to make a claim and help with doing so where required, including filling in forms. The adviser can also help you to apply for one off grants, e.g. to help with fuel costs, to pay for a convalescent holiday or a new hosuehold item. The service can assist you with appealing against descisions on your benefit entitlement where apprpriate.
area:
Staffordshire
Opening times:
Monday to Thursday, 8.30am - 4.30pm
Friday, 8.30am - 4pm

 

Suffolk

Macmillan Information Centre

Address:
Macmillan Unit, West Suffolk Hospital, Hardwick Lane, Bury St Edmunds, Suffolk IP33 2QZ
Contact name(s):
Wendy Marchant - Macmillan Cancer Information Manager
Contact details:
Tel: 01284 713023
Service provided:
Information on services available locally for all patients with cancer and other terminal illnesses. Please contact the Benefits Advice Service (see below) for advice on benefits.
Catchment area:
West Suffolk, South Norfolk, East Cambridgeshire, and North Essex.
Opening times:
8.30am-4.30pm, Monday to Friday

Macmillan Benefit Advice Service

Address:
Suffolk County Council, Endeavour House, Block 3, Floor 2, 8 Russell Road, Ipswich, Suffolk IP1 2BZ
Contact name(s):
Please ask for Duty adviser
Contact details:
Tel: 01473 264848
Fax: 01473 581813
Email: macmillanbenefitadviceservice@suffolk.gov.uk|
Services provided:
The service provides free, confidential benefit advice to people living with cancer, and to their families and carers. The Administrator receives and processes all referrals and arranges home visits. Three Macmillan Welfare Rights Advisors assist with claims for Disability Living Allowance, Attendance Allowance, Carers Allowance, Tax Credits, Housing and Council Tax Benefits, Pension Credit or Income Support, Employment Support Allowance and any other benefits. They also assist with appealing against benefit decisions, carrying out benefit checks and calculations, accessing charitable grants and applying for transport concessions.
Catchment area:
The service is available to anyone living in Suffolk.
Opening times:
9am-5pm, Monday to Friday

Surrey

Macmillan Welfare Rights Adviser

Address:
Guildford Citizens Advice Bureau, 15-21 Haydon Place, Guildford, Surrey GU1 4LL
Contact name(s):
Emma Scanlon - Welfare Rights Advisers, Alison Cox - Manager, Jackie - Admin Support
Contact details:
Tel: 01483 230849
Fax: 01483 230850
Email: macmillan@guildfordcab.org.uk|
Website: www.guildfordcab.org.uk|
Services provided:
Help with applying for benefits, cost of travel for treatment, blue badges, appealing against decisions, accessing charity grants and other problems such as employment and housing. Help is given over the phone and a home visit arranged when necessary. It is also possible to meet up with the client at their place of treatment, if a home visit is difficult. If the client lives outside of the area covered by the service, then the client may be referred to a nearer advice centre. Advice can also be given via email.
Referrals can be made by professionals and members of the public and this can be done by phone, fax, email, referral form, in person via CAB office.
Catchment area:
Boroughs of Guildford, Surrey Heath & Waverley
Opening times:
10am-4pm, Monday-Friday.
Messages can be left any day, at any time on the office answer machine and will be responded to during office hours asap.

Tyne and Wear

Macmillan Welfare Rights Service

Address:
Newcastle Social Services, Newcastle Welfare Rights Service, Brian Roycroft Centre, Newbiggin Hall Estate, Newcastle Upon Tyne NE5 4BR
Contact name(s): 
Gary Webb and Linda Tallen - Macmillan Welfare Rights Officers
Contact details: 
Tel: 0191 277 2628
Fax: 0191 277 2622
Service provided: 
Confidential benefits advice service for cancer patients their families and carers. The service is delivered by home visit, hospital ward visits, office visits and telephone advice.
Catchment area:  
Residents of Newcastle Upon Tyne. Anyone attending as an inpatient at any of Newcastle Upon Tyne hospitals. Level of intervention for inpatients is dependent on the availability of other regional advice services and other advice agencies
Opening times: 
Service available: 9am-4pm, Monday to Friday
Office hours: 9am-4pm, Monday to Friday

Macmillan Welfare Benefits Service

Address: 
Offices are situated at
30 West Sunnyside, Sunderland, SR1  1BU
Contact name(s):
Lesley Lynch and Alan Chandler
Contact details:
Tel: 0191 561 8028
Fax: 0191 566 1791
Email: macmillanwelfarebenefits@sunderland.gov.uk|
Service provided:
Welfare benefits advice including assistance with social security benefits (including disability benefits and means tested benefits). We can also help access charitable grants and transport concessions.
Catchment area:
Residents of Sunderland local authority area
Opening times:
Office hours 8.30 to 5.15 (Mon to Thursday) and 8.30 to 4.45 (Friday) but with 24 hour answerphone

Macmillan Welfare Benefits Adviser

Address:
Gateshead Citizens Advice Bureau, 5 Regent Terrace, Gateshead, Tyne and Wear NE8 1LU
Contact name(s):
Christine James - Macmillan/CAB Benefits Adviser
Contact details:
Tel:  0191 4785 100 or 4408 121
Fax:  0191 477 4922
Email: chrisj@gatesheadcab.org.uk|
Service provided:
Confidential advice and information service, which is available to those affected by cancer, including carers. Advice is given on all benefits, debt, housing and employment. Flexible arrangements are available including home and hospital visits. There is a choice of telephone or bureau appointments. Clients, including family/carers, can refer directly to the service via the telephone numbers provided, email or fax. Referral forms are available upon request.
Catchment area:
Borough of Gateshead
Opening times:
Service available: 9am-5pm, Monday to Friday

Macmillan Welfare Benefits Adviser

Address:
Information & Support Centre, Northern Centre for Cancer Care, Freeman Hospital, Freeman Road, High Heaton, Newcastle upon Tyne NE7 7DN
Contact name: 
Sharon Farrow
Contact details:
Tel: 0191 2138611
Fax: 0191 2137680
Email: Sharon.Farrow@nuth.nhs.uk|
Service provided:
Welfare rights, benefits and financial advice for patients and carers affected by cancer. The service is free, independent, confidential and impartial. The service is delivered within the cancer information and support centre, via the telephone and by outreach to in patient wards, the day unit and the supportive therapies unit.
Catchment area:
The service is available to anyone affected by cancer attending, resident as an in patient or referred to the centre for care or treatment.
Opening times:
Service available 8.15am – 4.15pm, Monday to Friday

Warwickshire

Bedworth, Rugby & Nuneaton Citizens Advice Bureau and Macmillan Benefits Advice Service

Address:
19 Dugdale Street, Nuneaton, Warwickshire, CV11 5QJ
Contact name(s):
Shahnaz Ali and Garfield Hylton
Contact details:
Tel: 02476 642690
Fax: 02476 350291
Email: macmillan@brancab.org.uk|
Service provided:
Offering free, independent, confidential and impartial advice for people affected by cancer, including patients, family members and carers. Advising on benefits and any other issues including grants, debt, employment, tax credits, health costs, housing, support, etc. Individuals can be seen in Bedworth, Rugby or Nuneaton Citizens Advice Bureau and soon at the George Eliot Hospital. Also, home visits and over the phone advice can be provided.
Catchment area:
North Warwickshire
Opening times:
Monday to Friday 9.30am to 3.30pm 

West Midlands

Walsall Citizens Advice Bureau & Macmillan Benefit Advice Service

Address:
139-144 Lichfield Street, Walsall, West Midlands WS1 1SE
Contact name(s):
Kashmir Kaur - Lead Adviser
Contact details:
Tel: 01922 700 685
Fax: 01922 648 018
Email: kashmirkaur@cab.walsall.org.uk|
Service provided:
Benefits advice and assistance for patients and carers affected by cancer. The service is free, independent, confidential and impartial. The service is delivered via the telephone, home visits and at outreach sessions at the local hospital, day hospice and cancer information centre.
Catchment area:
Walsall
Opening times:
Service available 9am-4pm, Monday to Friday

Dudley CAB Macmillan Benefits Advice Service

Address: 
Dudley Citizens Advice Bureau, 49 Summer Hill, Halesowen, West Midlands, B63 3BU
Contact name(s): 
Amanda Powell - CAB Macmillan Benefits Adviser
Anita Kareer - Macmillan Project Support Worker
Contact details:
Tel: 0138 4817 721
Fax: 0138 4816 191
Email: advice@dudleycabx.org|
Service provided:
We provide help and advice on welfare benefits and debt, together with general advice on housing, employment and consumer issues.  We also provide assistance with Macmillan Grant Applications. Appointments are available at various locations throughout Dudley borough.
Catchment area:
Dudley District
Opening times:
Monday to Thursday, 8.30am to 4.30pm and Friday, 8.30am to 4pm 

Welfare Rights & Anti-Poverty Unit

Address:
Sandwell MBC, Lombard Street West, West Bromwich, West Midlands B70 8EB
Contact name(s):
Harpal K Matharu - Macmillan Welfare Rights Officer
Contact details:
Tel: 0121 569 5840
Fax: 0121 569 5534
Advice Line: 0121 569 3158 (Monday to Thursday - 9.30-4pm, Friday - 9.30am-3.30pm)Bridges Cancer Support: 0121 612 2939
Service provided:
Work on Bridges Cancer Support referral basis. They will refer clients and we offer a home visiting service to identify and pursue all benefit entitlements including advocacy at Tribunals for cancer patients and their friends and families.
Catchment area:
Sandwell Residents or any client referred by Bridges Cancer Support Group
Opening times:
9.30am - 4pm Monday to Friday
 

Wolverhampton Macmillan Social Care Welfare Rights Service 

Address:
Social Work Team, New Cross Hospital, Wolverhampton, WV10 0QP
Contact name(s):
Ranjit Klare or Lorraine Mason
Contact details:
Tel: 01902 307999 ext 8674
Email:  ranjit.klare@wolverhampton.gov.uk| or lorraine.mason@wolverhampton.gov.uk|  
Service provided:
Specialist welfare benefits advice for people affected by cancer. They can advise on what benefits you could claim and also give guidance on issues around housing, employment, as well as helping you with applications for benefits e.g making calls, form filling. They can also help you apply for one-off grants to help with fuel costs or to pay for a convalescent holiday or a new household item. They can also provide assistance with the claims process and representation at appeal.
Catchment area:
People living within the Wolverhampton local authority boundary and/or receiving treatment at New Cross Hospital.
Opening times:
9am - 4pm Monday to Friday 

East Sussex

Macmillan East Sussex Welfare Benefits Advice Service

Address:
2nd Floor, 182–184 Terminus Road,
Eastbourne, BN21 3BB
Contact:
Katrina Burton – Macmillan Administrative Support Worker.
Tel: 01323 635989
Email: macmillian@moneyadviceplus.com|

Service provided:
The service offers free and impartial advice on the full range of welfare benefits. We offer benefits entitlement assessment, help to claim benefits (completion of forms), challenge decisions including appeals, access Macmillan grants and other charitable funds. Initial telephone appointments but face to face appointments at home or community venue arranged where appropriate. One-off advice or on going case work as required. Signposting of other financial and debt problems to appropriate free organisations where required

Catchment area: East Sussex.
Referrals: Professionals, carers, friends, family & self.
Referrals and can be made by phone, email and referral form.
Service available:
9am–5pm, Monday–Thursday,
9am–4pm on Fridays.
Ansaphone available
Office hours: 9am–5pm, Monday–Thursday,
9am–4pm, Friday.

West Sussex

Macmillan Welfare Benefits Outreach Service.

Address:
Central and South Sussex CAB,
11 North Street,
Worthing,
West Sussex,
BN11 1DU.
Contact: Hilary Littlejohns, Alison Chapman, Welfare Benefits Advisers.
Tel: 01903 532234
Fax: 01903 231972
Email: Hilary.Littlejohns@westsussexcab.org.uk|, Alison.Chapman@westsussexcab.org.uk. |

Service provided:
The Macmillan Welfare Rights Outreach Service has been funded by Macmillan Cancer Support since October 2007 and is now managed by Adur & Worthing CAB. The service provides independent advice, help and support to people living with cancer, pre-diagnosis patients, their families and carers, and health and social care professionals via telephone, appointments at the bureau or home visits. We offer advice on a wide range of subjects, including debt, housing queries, employment issues and welfare benefits. If the client takes time off for illness or caring duties, they may need information relating to their employment rights and help in returning to work on lighter duties or shorter hours. We can offer advice on a wide range of subjects, including debt, housing queries, employment issues and welfare benefits. If the client takes time off for illness or caring duties, they may need information relating to their employment rights and help in returning to work on lighter duties or shorter hours. We can offer to negotiate with employers, landlords, creditors and other third parties, as appropriate. There are further local charities and trust funda we can access for clients, in addition to being able to apply for Macmillan Grants.
Catchment area: Adur, Arun East, Chanctonbury, Lancing & Sompting, Worthing, Littlehampton and Wick.
Referrals: Referrals can be made by members of the public, CAB advisers, health and social care professionals, specialist lung care nurses based at Worthing Hospital, the local hospice (St Barnabas in Worthing) and schools.
Referrals can be made by phone, email, letter and in person.
Service available: Alison Monday–Tuesday,
Hilary Tuesday–Thursday and Friday morning.
Office hours: The Macmillan project worker hours are flexible see above.

 

Wiltshire

 

Macmillan/Swindon CAB Benefits Advice Service

Address:
Faringdon House, 1 Faringdon Road, Swindon SN1 5AR
Contact name(s):
Claire Nunn
Contact details:
Tel: 01793 496 154
Email: macmillan.swindoncab@cabnet.org.uk|
Service provided:
Free, confidential, independent and impartial service. We provide a welfare benefits service and advice for people affected by cancer, including patients, carers and relatives.
Catchment area:
Swindon and District

Macmillan CAB Welfare Benefits Advisers

Address:
Salisbury & District Citizens Advice Bureau, 18 College Street, Salisbury, Wilts SP1 3AL
Contact name(s):
Carol Wheeler (Mon-Wed), Alyson Taylor (Thur-Fri)
Contact details:
Tel: 01722 421 277 (if we are unavailable, please leave us a message and we will return your call)
Fax: 01722 410262
E-mail: macmillan@cabsalisbury.org.uk|
Service provided:
The service provides comprehensive, independent, confidential and impartial welfare benefits advice and support to people affected by cancer. The key aim is to maximise the income of people with cancer, their carers and families. In addition, the service provides information and advice to health and social care professionals about the financial help available to people with cancer. The service provides support over the phone and by email, as well as face-to-face support on an appointment basis at Salisbury District Hospital (Pembroke Suite), at the bureau, at our outreach offices in Amesbury and Mere or through home visits.
Catchment area:
Salisbury and District
Opening times:
Service available: 10am-4pm Monday to Friday
Office hours: 9am-4.30am Monday to Friday

 

Worcestershire

Worcestershire Macmillan Citizens Advice Service
Address:
The Old Glove Factory, 13A Lowesmoor, Worcester, WR1 2RS
Contact name(s):
Anna Mason - Worcester Case Worker
Teresa Thomas - Kidderminster Caseworker
Karen Jones - Redditch Caseworker
Contact details:
Tel: 01905 725 946
Fax: 01905 721 899
Email: macmillan@cabwhabac.org.uk|
Service provided:
Free, confidential and impartial advice for people living with cancer, their carers and relatives aimed at helping with the financial cost of cancer. Home and hospital visits are available. You can contact us by phone, letter or e-mail to make an appointment and get advice. You can also access the service by being referred by a Macmillan or Specialist Nurse or via the Macmillan information pods at Kidderminster, Redditch and Worcester Hospitals.
Catchment area:
People living or receiving treatment in Worcestershire.
Opening times:
Telephone Line: 9.30am - 4.30pm, Monday to Friday

 

Yorkshire

Macmillan Benefits Adviser

Address:  
Welfare Rights, PO Box 63, County Way, Barnsley S70 2TJ
Contact name(s): 
Julie Watson and Amy Booth
Contact details:  
Tel: 01226 787 603 or 787 602
Fax: 01226 787 663
Email: juliewatson@barnsley.gov.uk|  or amybooth@barnsley.gov.uk|
Service provided: 
Providing financial assessments, assisting with completion of benefit applications, providing benefits advice and financial help.
Catchment area: 
Any Barnsley resident or patients and outpatients of Barnsley District General Hospital. This centre has no customer access, so clients are advised to call or email to book an appointment
Opening times: 
Service available: 8.45am-5pm, Monday to Thursday and 8:45am-4:30pm, Friday
Office hours: 8.45am-5pm, Monday to Thursday and 8:45am-4:30pm, Friday

Macmillan Benefits Advice

Address: 
c/o Cancer Information Centre, James Cook University Hospital, Marton Road, Middlesbrough TS4 3BW
Contact name(s): 
Role to be appointed
Contact details: 
Role to be appointed
Service provided: 
Benefits advice and general (debt, housing etc) advice identifying benefits, representation. Patients mainly seen in hospital (outpatients and inpatients, although home visits also available. Increasing awareness amongst healthcare professionals, volunteers and patients themselves.
Catchment area: 
No geographical restrictions, although for practicality patients are mainly from Middlesbrough and surrounding areas
Opening times: 
Service available: 8.30am-4.30pm, Monday to Friday
Office hours: 8.30am-4.30pm, Monday to Friday

Macmillan and Citizens Advice Benefits Adviser

Address:
Hambleton Citizens Advice Bureau, 277 High Street, Northallerton, North Yorkshire DL7 8DW
Contact name(s):
Karen King
Contact details:
Tel: 01609 776 551
Email: macmillan@hambletoncab.cabnet.org.uk|
Service provided:
To provide advice and practical support to clients, their carers and family members on a range of issues such as benefit entitlement, debt, housing, employment, travel costs etc. This service also provides information about other sources of financial help available to people affected by cancer. Our service is offered by appointment, telephone or home visit.
Catchment area:
Clients must live in the Hambleton and Richmondshire districts or attend a local hospital such as The Friarage or James Cook University
Opening times:
9am-5pm, Monday to Friday

Macmillan Welfare Rights Unit

Address:
Welfare Rights Unit, 116 York Road, Leeds LS9 9AA
Contact name(s):
Jane Tidd and Tracey Parsons
Contact details:
Tel: 0113 3760452

Fax: 0113 2405328
Email: ced.macmillan.welfarerights@leeds.gov.uk|
Service provided:
Confidential and impartial advice on a whole range of welfare benefits to anyone affected
by cancer. The service is delivered by home visits and telephone advice.
Catchment area:
Any resident who pays council tax to Leeds City Council
Opening times:
9am-4.30pm, Monday to Wednesday, 9am-3.30pm, Thursday, 9am-4pm Friday

Northern Ireland Back to top

Macmillan/Northwest Welfare Advice Service Western Health and Social Care Trust
Altnagelvin Hospital

Address:
Office 2 Sperrin Suite, South Wing Glenshane Road, Derry BT47 6SB
Contact name(s):
Bernadette McLaughlin - Macmillan Welfare Benefits Adviser, Kevin McCorkell - Macmillan Welfare Benefits Advisor and Lisa Doherty - Macmillan Administrator
Contact details:
Tel: 028 7134 5171 ext 216232
Email:lisa.doherty@westerntrust.hscna.net|
Referral process:
This service is available to those patients with a diagnosis of cancer and their carers who are attending any of the hospitals within the Western Trust Area either as an inpatient or an outpatient. If you require this service please speak to any member of your cancer or palliative care team who will make a referral for you. 
Services provided:
The Macmillan Welfare Rights Service provides information and advice about welfare benefits and other financial entitlement to help people cope with the cost of cancer.  The service not only aims to maximise income through benefits uptake and other financial help, but also assist in accessing other services available.  The service is available to people affected by cancer who live in the WHSC Trust area or are receiving treatment at Altnagelvin Hospital.
Catchment area:
Western Health and Social Care Trust area (Northern Ireland)
Opening times:
9am-5pm, Monday to Friday

Macmillan/CAB Welfare Rights Service (Belfast Health and Social Care Trust) 
Belfast City Hospital

Address:
77-81 Lisburn Road, Belfast BT9 7AH
Contact name(s) : 
Amy Nesbitt - CAB Advisor, Sandra McCreanor and Helen Whiteman
Contact details:
Tel: 028 9069 9307
Fax: 028 9069 9203
Email: whitemanh@citizensadvice.co.uk|, mccreanors@citizensadvice.co.uk,| nesbitta@citizensadvice.co.uk|
Referral process:
It is available to those patients with a diagnosis of cancer, and their carers, who are attending the Cancer Centre either as an inpatient or an outpatient. If you require this service please speak to your social worker who will make a referral for you. If you do not have a social worker, it is possible to access our services via our drop-in service at the Macmillan Support and Information Centre (MSIC), where we can offer on the spot advice and make an appointment for further visits if necessary. Representation can be provided for Social Security Appeals if required. You may also be referred to our services via the Information Manager at MSIC, Margaret McManus Tel: 028 9069 9201.
Services provided:
The Welfare Rights Team is based in MSIC and provides information and specialist advice on social security benefits. We also provide generalist advice, including housing, debt and employment issues to cancer patients and their families and carers.
Catchment area:
As the cancer centre is a regional centre for cancer care we cover the whole of Northern Ireland.
Opening times:
Service available: 9.30am-4pm, Monday to Friday
Drop-in service: 10am-12 midday, Monday to Wednesday

Macmillan/Citizens Advice Welfare Rights Service
Mater Hospital Belfast

Address:
Fairview 2, Mater Hospital, Crumlin Road, Belfast BT14 6AB
Contact name(s):
Linda Williamson - Macmillan/CAB Welfare Rights Manager and Phyllis Nellins - CAB Adviser
Contact details:
Tel: 028 9026 8400
Email: nellinsp@citizensadvice.co.uk|  
Referral process:
This service currently does not operate an open referral system. It is available to patients with cancer who are attending the Mater Hospital. The service is also open to patient's families and carers. If you require this service please speak to your Macmillan nurse or social worker who will make a referral for you.
Services provided:
The Welfare Rights Team is based in the Mater Hospital and provides information and specialist advice on social security benefits. We also provide generalist advice including housing, debt and employment issues. We will assist with application forms and liaise on your behalf with all necessary agencies. Representation at Social Security Appeals can be provided if required.
Catchment area:
Belfast, in particular the greater North Belfast Area.
Opening hours:
8.30am-4.30pm, Monday to Friday
Office Hours:
9am-4:30pm, Monday to Friday

Macmillan/Citizens Advice Welfare Rights Service
Royal Victoria & Sick Children's Hospitals

Address:
Level 2, Bostock House, Royal Victoria Hospitals, Grosvenor Road, Belfast BT12 6BA
Contact name(s):
Mairead Johnston -Macmillan/CAB Welfare Rights Adviser, Fiona McDonald - Macmillan/CAB Welfare Rights Adviser
Contact details:
Tel: 028 9033 0854
Fax: 028 9032 9684
Referral process:
This service currently does not operate an open referral system.  It is available to patients with cancer who have been registered in the Royal Hospitals and their families and carers. If you require this service please speak to any member of your cancer team, palliative care team or social worker who will make a referral for you.
Services provided:
The Macmillan Welfare Rights Service provides information and advice about welfare benefits and other financial entitlement to help people cope with the cost of living with cancer.  The service not only aims to maximise income through benefits uptake and other financial help, but also assist in accessing other services available.  The service is available to people affected by cancer who live in the Belfast Health and Social Care Trust area, including those attending the Northern Ireland wide Regional Cancer Centre at Belfast City & Royal Group of Hospitals.
Catchment area:
Northern Ireland
Opening times:
8.30am-4.30pm, Monday to Friday

 

Macmillan CAB Welfare Advice Service - Ulster Hospital

Address:
Macmillan Information and Support Centre, Ulster Hospital, Dundonald, Northern Ireland BT16 1RH
Contact names:
Sarah Marshall - Administrator
Liz Kennedy and Liz O’Neil - Advisers
Contact details:
Tel: 028 9055 3254 or 028 9055 3253
Email: marshalls@citizensadvice.co.uk|
Referral process:
Referrals to the service can be made by any health professional or patients can contact us directly to arrange an appointment. Referral forms are available from the administrator or one of the advisers.
Services provided:
We offer advice on issues such as benefits, grants, housing, debt, employment and general advice. We can also help with the completion of benefit application forms. We offer a telephone advice service and can see you by appointment as outpatients or on inpatient wards. 
Catchment area:
Our service is available to people affected by cancer who live in the South Eastern Health and Social Care Trust area, or are receiving care or treatment at the Ulster Hospital, Dundonald.
Opening times:
9.30 am – 4.30 pm, Monday to Thursday and 9.30am - 2.30pm Friday

 

Macmillan CAB Welfare Rights Service (Northern Health and Social Care Trust)

Address:
C/o Antrim District Citizens Advice Bureau, Farranshane House, 1 Ballygore Road, Antrim, Northern Ireland BT41 2RN
Contact details:
0289446 9944 or 07895 287 302
Service provided:
The Macmillan Welfare Rights Service provides information and advice about welfare benefits and other financial entitlement to help people cope with the cost of living with cancer.  The service not only aims to maximise income through benefits uptake and other financial help, but also assist in accessing other services available.  The service is available to people affected by cancer who live in the NHSC Trust area or are receiving treatment at Antrim Area Hospital.
Opening times:
9am - 5pm, Monday to Friday

 

Macmillan CAB Welfare Rights Service (Southern Health and Social Care Trust)

Address:
C/o Citizens Advice Bureau, Town Hall, 6 Union Street, Lurgan, Co Armagh
Northern Ireland BT66 8DY
Contact details:
028 3831 7066 or 07518 020 536
Service provided:
The Macmillan Welfare Rights Service provides information and advice about welfare benefits and other financial entitlement to help people cope with the cost of living with cancer.  The service not only aims to maximise income through benefits uptake and other financial help, but also assist in accessing other services available.  The service is available to people affected by cancer who live in the SHSC Trust area or are receiving treatment at Craigavon Hospital.
Opening times:
9am - 5pm, Monday to Friday 

Scotland Back to top

Aberdeen

Aberdeen Citizens Advice Bureau

Address:
Grampian Macmillan Cancer Centre Project
Roxburghe House
Ashgrove Road
Aberdeen
AB25 2ZH
Contact name(s): Kerry Craib
Contact details:
Tel: 01224 557 116
Fax: 01224 210 510
Email: kerry.craib@aberdeencab.casonline.org.uk|
Service provided:
Information and advice service for anyone receiving treatment for cancer at Aberdeen Royal Infirmary. We offer advice on issues such as benefits, grants, housing, debt, employment and general advice.
Catchment area:
Aberdeen and south Aberdeenshire area.
Opening times:
Service available: 9am-5pm, Monday to Friday
Office hours: 9am-5pm, Monday to Friday

 

Borders Macmillan Welfare Benefits Partnership
Address:
Welfare Benefits Service
Scottish Borders Council
Paton Street
Galashiels
TD1 3AS
Contact name(s): Karen Hendry - Welfare Benefits Officer, Marie Wilson - Welfare Benefits Assistant
Tel: 01896 661394
Fax: 01896 662765
Email: wbs@scotborders.gsx.gov.uk|
Service provided:
The service offers guidance and assistance to:

• apply for social security benefits and tax credits

• issues with benefits claims such as overpayments

• appeal against benefits decisions including representation at appeal tribunals, accessing charitable grants

• referrals to appropriate council services

• applying for transport concessions such as blue badge

• signposting and referral for advice on consumer, housing and employment issues.

Referrals can be made by health care and social care professionals, other service providers and agencies, family members, carers, the patient. Referrals can be made by phone, fax, email, letter or referral form.
Catchment area:
Scottish borders
Opening times:
Monday to Thursday 8.45 am. to 5 pm. and Friday 8.45 a.m. to 3.45 pm. 

Dumfries

Macmillan/Dumfries & Galloway Citizens Advice Bureau Partnership

Address:
Dumfries & Galloway Citizens Advice Service, 81-85 Irish Street, Dumfries DG1 2PQ
Contact name(s): 
Gilbert McGill & Keith Bellwood - Macmillan Welfare Benefits Workers
Contact details:  
Tel: 01387 268 286
Fax: 01387 253 212
Email: gilbertmcgill@dumfriescab.casonline.org.uk|
Service provided: 
Welfare benefits advice using an 'all issues' approach to cancer patients, relatives, carers, etc including assistance with form completion. Primarily a home visiting service; we also offer advice by telephone, in bureau offices or on the hospital ward. We also offer the service via hospital clinics.
Catchment area:  
Dumfries & Galloway region
Opening times:  
Service available: 35 hours, Monday to Friday
Office hours:  9am-5pm, Monday to Friday

Dunbartonshire

Macmillan Cancer Benefits Project

Address:
West Dunbartonshire Council, Welfare Rights Representative Unit, 6-14 Bridge Street, Dunbarton G82 1NT
Contact name(s):  
Thomas Gorman - Project Manager, Margaret Swan, Joe Goldie & Theresa Jones - Welfare Rights Officers, Tracy Cochrane - Administration Officer
Contact details:  
Tel: 01389 737 050
Freephone Helpline: 0800 980 9070
Fax: 01389 737 051
Email: Macmillanbenefits@westdunbarton.gov.uk|
Service provided:  
The Macmillan Benefits Project is a partnership, which exists to provide advice and support for cancer patients and families in the West Dunbartonshire local authority area, which has a population of 90,000 (approx.).
Catchment area:  
West Dunbartonshire
Opening times:  
Service available: 9am-5pm, Monday to Friday
Office hours: 9am-5pm, Monday to Friday

Edinburgh

Edinburgh Macmillan Welfare Rights Partnership

Contact details:
Please ask your health professional to refer you or call us, 
Tel: 0131 529 5000
Monday to Thursday, 9am-5pm and Friday, 9am-3.40pm
Address: 
249 High Street
Edinburgh, EH1 1YJ
Email: Macmillan@edinburgh.gov.uk|

Or, contact:

Patient Information Centre, Royal Infirmary Edinburgh

Tel: 0131 242 7660 to make an appointment
Thursdays, 10am-1pm

Western General Hospital, Edinburgh

Macmillan Information Centre South Corridor, Crewe Road, Edinburgh EH4 2XU
10am - 1pm Tuesday and Thursday
(Run by the West Lothian Macmillan Advice Team)

Ward 1, for people receiving chemotherapy
1st and 3rd Wednesday of the month, 2-4pm
2nd and 4th Wednesday of the month, 10am-12pm
(Run by the Edinburgh Macmillan Welfare Rights Partnership)

Westerhaven - Macmillan Cancer Information and Support Centre

Address:
1, Hailesland Road, Wester Hailes EH14 2QS
Tuesdays, 10am-1pm
Tel: 0131 442 3126 to make an appointment
Service provides:
We provide benefits advice for anyone affected by cancer, including families and carers. We can assist with benefit checks, completing benefit forms and can help with appeals including representing at Tribunals. We can also help with applications for Macmillan Grants and other trust funds. Appointments can be arranged for a wide range of locations city wide and we can also visit you in hospital or at home. Telephone advice is also available.
Catchment Area:
The service covers the City of Edinburgh

 

Midlothian Macmillan Benefits Advice Service

Address:
Midlothian Council, 4 Clerk Street, Loanhead EH20 9DR
Contact name:
Tracey Ross, Welfare Benefits Adviser
Contact details:
Tel: 0131 2713910
Email:  tracey.ross@midlothian.gov.uk|  
Service provided:
The service is for anyone living in Midlothian who is having treatment for cancer, as well as their families and carers. Help and advice is provided through home visits, telephone and email advice, and covers all levels of benefits from claiming to appeal representation. The service also covers advice on employment, debt, housing, community care, transport costs and more. Referrals can be made to other agencies where appropriate.
Catchment area:
Midlothian
Opening times:
Monday to Thursday 9.00am – 5.00pm and Friday 9.00am – 3.30pm

Fife

Macmillan Fife Welfare Benefits Partnership

Address:
Unit 7, Castleblair Business Centre, Queensway Industrial Estate, Glenrothes, Fife KY 5QR 
Contact name(s):
Gill Simpson & Susanne McEneany - Benefits Advisers
Contact details: 
Tel: 01592 764 407
Fax: 01592 764 429
Email: GSimpson@carfonline.org.uk|  or SMcEneany@carfonline.org.uk|
Service provided:  
The Macmillan Fife Welfare Benefits Advisers offer a free, confidential advice service for people and their families in Fife who are living with cancer. They can also introduce you to other agencies that can offer more specialist help and advice. Appointments are offered in a number of locations throughout Fife, and, where appropriate, home visits can also be arranged.
Catchment area:  
Fife
Opening times: 
Service available: 9.30am-4pm, Monday to Friday
Office hours: 9.30am-4pm, Monday to Friday

Highland

Macmillan Citizens Advice Bureau Partnership

Address:
Inverness CAB, Raigmore Hospital, Old Perth Road, Inverness IV2 3UJ
Contact name(s): 
Lesley Newton - Manager, Peter MacIntyre, Wilma Ross, Linda McCulloch and Charlotte Barton - Rights Workers
Contact details:  
Tel: 01463 706 178
Fax: 01463 706 249
Email:  Macmillan.Macmillancab@virgin.net|
Service provided:  
Advice for anyone affected by cancer on many issues including benefits, employment, housing, debt, holiday insurance and community care issues. The service is based at Raigmore Hospital and offers support throughout the area served by Raigmore. Advice and support is available over the telephone; ward or hospital appointments or home visits can be arranged.
Catchment area:  
Highlands
Opening times:  
Service available: 9am-5pm, Monday to Friday. If required, appointments can be arranged outside these hours.

Macmillan Benefits Service, Fort William Library Project

Address:
Macmillan Information and Support Service
Fort William Library
High Street, Airds Crossing
Fort William
PH33 6EU
Contact name:
Calum MacKinnon - Welfare Rights Officer
Contact details:
Tel:01397 703553 or 01397 703 943
Email: calummackinnon@lochabercab.casonline.org.uk|
Service provided:
Advice for anyone affected by cancer on many issues including benefits,employment and debt. The key aim is to maximise the income of people with cancer ,their carers and families. The service is delivered through drop-in sessions at the library, although an appointment can be made if preferred. Telephone advice can also be given.
Catchment area:
Lochaber
Opening times:
Monday 3pm-5pm (drop In), Wednesday 10am-12pm (drop in).

Inverclyde

Macmillan Benefits Service in Partnership with Inverclyde Council 

Address: 
195 Dalrymple Street, Greenock PA15 1UN
Contact name(s):
Jacqueline Coyle and Nichola Collins - Macmillan Cancer Support Welfare Rights Officers
Contact details:
Tel: 01475 714 057
Email: Jacqueline.Coyle@inverclyde.gov.uk| or nichola.collins@inverclyde.gov.uk| Service provided:
We can assist with claiming benefits, including Disability Living Allowance, Attendance Allowance, Carers Allowance, Employment and Support Allowance, Housing and Council Tax Benefit, pension credit, tax credit and income support claims. The service can also help you to claim Macmillan grants, community care grants, provide help and advice with fuel costs as well as accessing other relevant services. Our service offers support during illness and following bereavement and can offer representation at tribunal hearings in relation to Social Security benefits.
Catchment area:
Any adult and their family can access this service either directly by calling the contact number or via any health professionals involved. We can visit at home, in the community or in the hospital.
Opening times:
Please call for availablility and locations.

Lanarkshire

Macmillan Lanarkshire Advice Service

Address:  
Airdrie Citizens Advice Bureau, 14 Anderson Street, Airdrie, ML6 0AA
Contact name(s):   
Rosemary McGowan - Macmillan and CAB Service Coordinator, Margaret Robertson, George Hutchison, Dawn Kane, Ann Kerr - Area Officers
Contact details:  
Tel: 01236 757332
Fax: 01236 754376
Email: maccab@airdriecab.casonline.org.uk|
Service provided: 
The service is a partnership between Macmillan Cancer Support, The Citizens Advice Bureau, North and South Lanarkshire councils, NHS Lanarkshire and The Pension Service. The service provides assistance with benefits, patient grants, debt, employment and housing issues. The service is delivered via home visits, telephone, outreach sessions in local hospitals, ward visits and appointments in local Citizens Advice Bureau offices.
Catchment area:  
Lanarkshire
Referrals:
Self referrals, and referrals from health and social care professionals.
Opening times:
Service available: 9am-4.30pm, Monday to Friday.
Office hours: 9am-4.30pm, Monday to Friday

Long Term Conditions and Macmillan Service

Address: 
Glasgow City Council, 220 High Street, Glasgow G4 0QW

Contact name(s):
Anthony Martin - Benefits Manager, Henri Krishna - Welfare Right Officer, Catherine Walsh - Welfare Rights Officer, Phyllis Miller - Welfare Rights Officer, Alison Doherty - Money Advice Worker, Laura MacNab - Housing Benefit Officer, Debbie Brown - Admin Worker
Contact details :
Tel: 0141 287 5901

Fax: 0141 287 3541

Email: Ltcandmacmillanservice@glasgow.gov.uk|
Service provides:
The service provides free, confidential benefits and debt advice to people living with cancer and to their families/carers. The key aim is to maximise the income of people with cancer, their carers and families. We operate a local Partnership with the Pension Service who provide 2 dedicated staff to deal with referrals for people aged 60 and over. We also have a unique Partnership with Glasgow City Council’s Revenues Section, with a dedicated worker dealing with Housing and Council Tax Benefit issues. We have established key outreach facilities at New Stobhill Hospital (Wednesdays), New Victoria Hospital (Tuesdays) and in Partnership with Macmillan Cancer Information and Support Services at The Library in The Bridge, Easterhouse (Fridays). We also have a member of staff working as part of the team at The Beatson Oncology Centre four days a week. We provide home visits and also work closely with the major Hospices in Glasgow such as The Prince and Princess of Wales Hospice and Marie Curie.
Referrals:
Referrals can be made by anyone through telephone, fax, email or in writing.
Catchment area:
The service covers the Glasgow area. Referrals received for customer’s outside this area are passed on to our fellow Macmillan services in those areas.
Opening times:
Our office is open Monday to Thursday 8:45am-4:45pm and Friday from 8:45am-3:55pm

Macmillan Benefit Project

Address:
Beatson WOS Cancer Centre, Room 107, Outpatients, 1053 Great Western Road, Glasgow G12 0YN
Contact name(s):
Elaine Millar, Rachel Smith Joe Goldie, Margaret Swan, Catherine Walsh and Theresa Jones
Contact details:
Tel: 0141 301 7374 for appointment
Service provided:
Benefit advice & maximisation for cancer patients and their families.
Catchment area:
For all patients who have or are having treatment at the Beatson WOS Cancer Centre.
Opening times:
9.30am-4.30pm, Monday to Thursday

Moray

Moray Citizens Advice Bureau

Address:
30-32 Batchen Street, Elgin, Moray IV30 1BH
Contact name(s): 
Dawn Moir- Project Worker
Contact details:
Tel: 01343 549 042
Fax: 01343 549 042
Email: macmillanproject@moraycab.casonline.org.uk|
Service provided: 
Information and advice service for anyone receiving treatment for cancer at Dr Gray's, Elgin.  Service is available to the person receiving treatment as well as their family.  We offer advice on issues such as benefits, grants, housing, debt, employment and general advice.
Catchment area:
Moray
Opening times: 
9am-2.45pm Wednesday, 9.15am -2.45pm Thursday and 9am -1.45pm Friday 
Answer machine outwith these hours.

Peterhead

Banff & Buchan Citizens Advice Bureau

Address: 
48 Marischall Street, Top Floor, Peterhead AB42 1HS
Contact name(s): 
Karon Kelly - Project Worker
Contact details:
Tel:  01779 481 881
Fax:  01779 478 586
Email:  macmillanproject@aberdeenshirecab.casonline.org.uk|
Service provided: 
Information and advice service for anyone receiving treatment for cancer at Aberdeen Royal Infirmary as well as their family.  We offer advice on issues such as benefits, grants, housing, debt, employment and general advice.
Catchment area:
North Aberdeenshire
Opening times: 
8.30am - 3.30pm Monday, 8.30am - 3.30pm Tuesday & 8.30am - 10.30am Friday

Renfrewshire Advice Works - Cancer and Palliative Project

Address:
7 Dunlop Crescent, Renfrew PA4 8PQ
Contact name(s):
Shona Steven & Gillian Campbell - Income Advisers   
Contact details:
Tel: 0141 885 1188
Fax: 0141 886 5566
Email: shona.stevens@renfrewshire.gov.uk|  or gillian.campbell@renfrewshire.gov.uk|
Service provided:
Benefits advice, benefits appeals, money & debt advice.
Catchment area:
Covering the Renfrewshire Council Area
Opening times:
8.45am-4.45pm, Monday to Thursday, 8.45pm-3.55pm, Friday

Stirling

Macmillan Long Term Conditions

Address:
Macmillan Long Term Conditions, Stirling Council Room 35, Viewforth, Stirling FK8 2ET
Contact name(s):
Eammon O'Boyle - Project Co-ordinator, Phyllis Grant - Contact Officer
Contact details:  
Tel: 01786 442 988
Email: mmm@stirling.gov.uk|
Service provided:
Benefit & financial information for cancer patients, their families and carers as well as advice realting to other longterm ilnesses including MS, Huntingtons Disease, COPD, Dementia, Strokes and Neurological Disorders.  
Catchment area:  
Forth Valley
Opening times:  
Service available: 9am-5pm, Monday to Friday
Office hours: 8.30am-4.30pm

Tayside

Macmillan Tayside Welfare Benefits Partnership

Address:
Social Work Office, Suite A, Market Mews, Market Street, Dundee DD1 3LA
Contact name:
Yvonne Kelman, Senior Welfare Rights Officer
Contact details:
Tel: 01382 431173
Fax: 01382 431191
Email: macmillan.taysidebenefits@dundeecity.gov.uk
|Service provided:
This service is a partnership between Angus Council, Dundee City Council, Perth and Kinross Council, NHS Tayside, The Pension Service and Macmillan. It is available to anyone living in Tayside. Advice and assistance can be given on benefit entitlement, debt, access to grants, representation and general advice. The service is open to both the person with a cancer diagnosis or certain long term medical conditions and family members, friends and carers and is available regardless of age. The service is delivered via home visits, telephone, outreach at local hospitals, ward visits and, where possible, office appointments. We have staff based in Forfar, Dundee and Perth.   Catchment area:
Tayside
Opening times:
Service available: 9am-5pm, Monday to Friday
Office hours: 9am-5pm, Monday to Friday

West Lothian

Macmillan Advice Team

Address:
West Lothian Macmillan Advice Team, Bathgate Partnership Centre, Lindsay House
South Bridge Street, Bathgate EH48 1TS
Contact name(s):
Saima Akhtar - Senior Advisor
Melanie Bunce, Barry Smith, Jim Anderson, Pauline Coyle - Welfare Rights Officers
Kirsty Ann - Information and Advice Officer
Contact details:
Tel: 01506 282 900
Fax: 01506 283 029
Email: macmillan@westlothian.gov.uk|
Service provided :
Our service is for anyone living in West Lothian affected by cancer including family and carers. We aim to provide a holistic approach to advice and will not only look at income maximisation through benefits available, but will assist in accessing other services available in West Lothian, including Occupational Therapy, Home Safety Service, travel concessions, money, energy and housing advice. We are able to offer a home visiting service.
Catchment area:
West Lothian
Opening times:
Monday to Thursday 9am-5pm and Friday 9am-4pm

Western Isles

Macmillan Benefits Service

Address:
Comhairle nan Eilean Siar, Town Hall, Stornoway, Isle of Lewis HS1 2XF
Contact name:
Kay Mackinnon
Contact details:
Tel: 01851 822644
Email: benefits@cne-siar.gov.uk|
Service provided:
This free and confidential service offers benefits and financial advice to cancer patients, their families and carers throughout the Western Isles. The service not only aims to maximise income through benefits uptake but also assist in accessing other services available. The service is delivered mainly on a one to one basis through visiting you in your home, in hospital or in a setting where you feel most comfortable.
Catchment area:
Western Isles
Opening times:
Tuesday to Friday, 9am - 5.30pm

Wales Back to top

Rhondda Cynon Taff area

Macmillan Welfare Rights Service

Address:
Cancer Support (Cynon Valley) RCT, 76 & 78 Oxford Street, Mountain Ash RCT CF45 3HB
Contact name(s):
Hilary Rowlands - Macmillan Benefits Adviser
Contact details:
Tel: 01443 479 369
Email: Hilary.M.Rowlands@rhondda-cynon-taff.gov.uk|  
Service provided:
'Patients can make direct contact to the service and refer themselves, but referrals are also accepted from any other source, including cancer centres, healthcare professionals, Macmillan staff.
Catchment area:
Cynon Valley and Taff Ely
Opening times:
9.30am-5pm, Monday to Friday

We run numerous information centres throughout the UK, which can help you with financial matters following a referral by your GP, a Macmillan nurse or a medical specialist. We also have an extensive list of non-Macmillan benefits advisers|.