Meet Sanjay, a Boots Macmillan Information Pharmacist working in a Boots UK store in London. He tells us about the ways he supports people affected by cancer and why he loves his job.
‘I’ve been a pharmacist for 23 years,’ Sanjay says. ‘It might sound like a cliché, but I chose this profession because I wanted to make a difference. When the Boots Macmillan Information Pharmacist role came about it was a no-brainer. Why wouldn’t you want to help someone going through a difficult time?
‘As a Boots Macmillan Information Pharmacist, I offer support and information to help people affected by cancer look after themselves. This could be by supporting someone who’s been diagnosed, helping someone recognise the symptoms of cancer or by guiding people to local support.’
‘You get to know your patients when you’re in the community – they trust you. Sometimes talking about cancer isn’t easy and it just comes up when you’re chatting about other things. It’s a great feeling once you help someone and they feel like they can take more ownership of their condition.
‘I can reduce someone’s anxiety by listening to them and telling them about available support. I love being able to bring a smile to the face of someone who’s having a traumatic time. It’s what gets me up in the morning.'
‘I’ll often check in on people by ringing them up just to say, “How are you doing? Are you okay? Would you like to have a chat?” It’s about going the extra mile. Each patient is unique and their requirements are different.’
Seeing the difference
‘One man I saw recently was in a quite anxious state – he’d just been diagnosed and there was a problem with his prescription. I was there to listen to him and to say, “Don’t worry, I’ll take care of it.” I spoke to a member of his oncology team and his wife came in to thank me a few days afterwards.
‘People have told me that it’s great we’re available on the high street, in the places where people living with cancer actually are. Because cancer care shouldn’t stop at the hospital.’
Watch our video to see why Sanjay loves his job.
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