Who can help you get financial support?

Macmillan has welfare rights advisers who can help you access benefits. We have financial guides who can help with questions about pensions, insurance, loans, mortgages, wills and taxes. Our energy advisers can help you try to reduce your energy costs. We may also be able to offer you a Macmillan Grant. Call us free on 0808 808 00 00. Our financial guides are available Monday to Thursday, 9am–5pm and Friday, 9am–4.30pm.

Other organisations can also give you financial support. You can contact your nearest Citizens Advice Bureau for financial and legal advice. Your council, or in Northern Ireland, your local Jobs and Benefits or Social Security Office, can give you benefits information and tell you about local support. 

When you speak to a financial adviser, try to have as much information with you about your current benefits and finances. It’s also a good idea to have details of your medical situation too.

Who can help me apply for benefits?

Macmillan has welfare rights advisers. You can call the Macmillan Support Line on 0808 808 00 00. They are specially trained to help you access any benefits you might be entitled to.

Depending on where you live, you may also be able to meet a Macmillan welfare rights adviser in person through a local service. Visit macmillan.org.uk/in-your-area to see whether this is available. Other organisations can also help, such as your local Citizens Advice.

You can also contact your council, or in Northern Ireland, your local Jobs and Benefits or Social Security Office, for benefits information.

Speaking to one of our welfare rights advisers, or a benefits adviser from another organisation, can help you get the financial support you need.

Macmillan’s benefits advisers were connected to our local Citizen’s Advice. They helped my mum fill in the forms and got her what she needed.


Other financial support

• Macmillan has financial guides. They can help you understand your personal finance options, such as insurance, pensions, mortgages and taxes.

• We also have energy advisers who can help you try to reduce your heating and electricity costs.

• We can also give you information about Macmillan Grants and grants from other organisations

• If you are worried about debt, we can refer you to our charity partner StepChange Debt Charity for advice.

Call us on 0808 808 00 00 to speak with any of our financial specialists. The Macmillan Support Line is open Monday to Friday, 9am–8pm. Our financial guides are available Monday to Thursday, 9am–5pm and Friday, 9am–4.30pm. 

A financial adviser may also be able to help with your personal finances, although they will charge a fee for their services. Find one at findanadviser.org.

What information do I need when I speak to a welfare rights adviser?

The more information you can give the adviser, the more they will be able to help. Try to have the following things with you:

  • any forms you need help with filling in
  • details of your income, such as recent payslips
  • details of any savings or investments, for example recent bank statements
  • details of expenses such as rent, mortgage payments and council tax
  • your National Insurance number.

For health-related benefits, try to also have:

  • a record of your diagnosis
  • details of your medical condition and treatments, including the names of any medication you are taking
  • contact details for your GP and any other health or social care professionals you see.

If you already get benefits, you should also have:

  • details of any benefit payments, such as bank or Post Office account statements, or recent award letters
  • letters about your existing benefits, including letters about any benefit applications that were not successful.

Back to About benefits

The Welfare Reform Act

There have been changes to the benefits system. There are a number of ways your benefits could be affected.

Macmillan grants

A Macmillan grant is a one-off payment for adults, young people or children with cancer, to cover a wide range of practical needs.