Macmillan Support Line

Call us for free* on 0808 808 00 00, 7 days a week, 8am-8pm. Opening times may vary by service. (*About call charges)

Emotional support and practical information

Our cancer information advisors offer a listening ear and are ready to talk about whatever matters to you. They can also provide expert cancer information to help you find your best way through.

(7 days a week, 8am - 8pm)

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Clinical information

Our experienced cancer nurses will talk you through specialist information about your diagnosis and treatment. They can help you understand what to expect from your prognosis and share key information to help you manage symptoms and side effects.

(7 days a week, 8am - 8pm)

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Financial support and work guidance

Cancer can be tough on your finances. Our financial guides offer personalised support and guidance to help you deal with money worries. They can also explain financial products, so you can best manage your money.

Cancer and its treatments may affect your work life. The work support team can help you to understand your rights at work. They can also offer guidance on how to talk to your employer and negotiate adjustments at work. If you need one-off legal advice they can refer you as well as provide information on sick pay and taking time off.

If you need information on benefits and financial support, our welfare rights advisors will make sure you’re not missing out on anything you may be entitled to. They can also help you find out if you’re eligible for alternative sources of support or services.

If cancer is affecting your ability to pay the bills, the energy advice team are here for you. They can check if you’re entitled to any additional support through charitable grants – no matter who supplies your gas, electricity and water.

Financial guidance (Monday - Friday, 8am - 6pm)

Work support (Monday - Friday, 8am - 6pm)

Welfare rights (Monday - Friday, 8am - 8pm)

Energy advice team (Monday - Friday, 9am - 5pm)

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Other languages and formats

We speak your language

We have an interpretation service in over 200 languages. Just state, in English, the language you wish to use when you call us.

Are you deaf or hard of hearing?

If you are a textphone user, you can call the Macmillan Support Line using the Next Generation Text Service (NGT) by dialling 18001 0808 808 00 00.

If you have a computer, tablet or smartphone you can download the NGT Lite app for free. The NGT app works by connecting you to a relay assistant who reads to the other person the words you've typed, and types to you their reply.

For more information about the Next Generation Text Service, how to download the app and how to use it, please visit the Next Generation Text Service website.


Calling from overseas?

If you're calling from outside of the UK you can contact us on +44 207 091 2230. We are unable to advise on healthcare systems overseas.


Out of hours help

When the Macmillan Support Line is closed there are other ways you can get the support you need.

Online Community

Our Online Community is always open and full of people ready to listen and offer support.

Join today at macmillan.org.uk/community.

Other support lines

If you need to talk to someone when our phone service is closed, you could contact any of these 24-hour services:

  • NHS 111 on 111 for England 
  • NHS Direct Wales on 0845 4647 for Wales
  • NHS 24 on 111 in Scotland 
  • Samaritans on 116 123


Confidentiality

Macmillan treats your contact with us as confidential unless there is a risk of serious harm or abuse to you or someone else, in which case, we may have to pass this information onto a third party such as the emergency services.

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