Macmillan support hub at the Beatson

The Macmillan support hub at the Beatson West of Scotland Cancer Centre opened in July 2018 following a £2.2 million investment from Macmillan. The refurbishment extended the front entrance to create a larger, brighter and more comfortable area that both acts as a support hub and provides a relaxing space for patients and families to spend time together.

More than 8,000 new patients are seen at the Beatson West of Scotland Cancer Centre every year, and this figure is increasing. Now patients benefit from a much-improved environment, as well as having access to first class support services.

The new front entrance support hub provides:

  • An expanded Macmillan Information and Support Centre where patients and carers can drop in for emotional support or to ask questions about cancer and its treatments in a more comfortable and private area.
  • Space for Macmillan Cancer Support’s specialist benefits advice team to speak to cancer patients and their families in private and help people to claim the money they are entitled to. Macmillan evidence has found 80% of cancer patients in Scotland are, on average, £420 a month worse off after diagnosis.
  • A new, dedicated family area for children and teenagers to spend time with family members during visits to the Beatson.
  • A much larger and brighter cafe area, providing considerably more space for visitors and patients to eat together or chat in a relaxed environment.
  • An improved area for patients waiting for transport home.
  • A refurbished Sanctuary area which is a quiet and peaceful room for reflection.
  • An improved landscaped garden where people can relax and spend time in a quiet and peaceful environment.
  • A welcome from trained volunteers who can direct all visitors to any of the services on offer within the front entrance support hub area.

The Macmillan Day Case Unit in the Beatson, which provides various treatments for different cancers, was recently successfully reassessed for a Macmillan Quality Environment Mark (MQEM), which recognises and rewards good practice and high standards within the physical environment of a cancer care building.

Nici Hill-Lyons, Macmillan Partnership Manager, said: “This successful reassessment highlights the continuing efforts to provide high-quality care in a comfortable environment.

"Assessors found that staff worked extremely hard to maintain the high standards demonstrated when they were last reassessed in 2015. We are delighted, and they should be congratulated for all their hard work."