Who can help you get financial support?

Macmillan has welfare rights advisers who can help you access benefits. We have financial guides who can help with questions about pensions, insurance, loans, mortgages, wills and taxes. Our energy advisers can help you try to reduce your energy costs. We may also be able to offer you a Macmillan Grant. Call us free on 0808 808 00 00. Our financial guides are available Monday to Thursday, 9am–5pm and Friday, 9am–4.30pm.

Other organisations can also give you financial support. You can contact your nearest Citizens Advice Bureau for financial and legal advice. Your council, or in Northern Ireland, your local Jobs and Benefits or Social Security Office, can give you benefits information and tell you about local support. 

When you speak to a financial adviser, try to have as much information with you about your current benefits and finances. It’s also a good idea to have details of your medical situation too.

Who can help me apply for benefits?

You can speak to Macmillan’s welfare rights advisers by calling the Macmillan Support Line on 0808 808 00 00. They are specially trained to help you get any benefits you might be entitled to.

You might also be able to meet a Macmillan welfare rights adviser in person through a local service. This depends on where you live. Visit our website to see whether this is available. Other organisations can also help you get the financial support you need. These include your local Citizens Advice.

Our welfare rights advisors can also help you to apply for a Macmillan Grant.

Who else can help?

We have expert advisers on the Macmillan Support Line who can help you deal with money worries. These include:

  • financial guides who can give you guidance on your personal finances, including insurance, pensions and mortgages
  • energy advisers who can help you to find support with your fuel and water bills.

If you are worried about debt, we can refer you to our charity partner StepChange Debt Charity for advice.

For more information about benefits, visit:

Macmillan’s benefits advisers were connected to our local Citizen’s Advice. They helped my mum fill in the forms and got her what she needed.


Other financial support

  • Macmillan has financial guides. They can help you understand your personal finance options, such as insurance, pensions, mortgages and taxes.
  • We also have energy advisers who can help you try to reduce your heating and electricity costs.
  • We can also give you information about Macmillan Grants and grants from other organisations
  • If you are worried about debt, we can refer you to our charity partner StepChange Debt Charity for advice.

Call us on 0808 808 00 00 to speak with any of our financial specialists. The Macmillan Support Line is open Monday to Friday, 9am–8pm. Our financial guides are available Monday to Thursday, 9am–5pm and Friday, 9am–4.30pm. 

A financial adviser may also be able to help with your personal finances, although they will charge a fee for their services. Find one at findanadviser.org.

What information do I need when I speak to a welfare rights adviser?

The more information you can give the adviser, the more they will be able to help. Try to have these things with you:

  • any forms you need help with
  • details of your income, for example recent payslips
  • details of your partner’s income, if you have one
  • details of any savings or investments, for example recent bank statements
  • details of expenses such as rent, mortgage payments and council tax
  • your National Insurance number.

For health-related benefits, try to also have:

  • a record of your diagnosis
  • details of your medical condition and treatments, including the names of any medications you are taking
  • contact details for your GP, your cancer doctor and any other health or social care professionals you see.

If you already get benefits, you should also have:

  • details of any benefit payments, for example bank or Post Office account statements, or recent award letters
  • letters about your existing benefits, including letters about any benefit applications that were not successful.

Back to About benefits

Macmillan Grants

Every week, over 700 people receive a grant from Macmillan Cancer Support.

The Welfare Reform Act

There have been changes to the benefits system. There are a number of ways your benefits could be affected.