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Patient Information and Support Services - Walsall Healthcare NHS Trust (Non Macmillan)

Patient Information and Support Services - Walsall Healthcare NHS Trust (Non Macmillan)

Information and support centres

A Cancer or Palliative diagnosis can leave patients facing many challenges, from coping with their illness and treatment to accessing the right information and support they require. Here at the Information Centre we can support patients who have been touched by cancer/palliative condition; or for those who just want information on cancer awareness, prevention and screening. Offers: Devise an information pack tailored to the patient’s needs; Language support for speakers of Hindi, Punjabi and Urdu; A friendly listening ear, to discuss concerns with in confidence; Supervised access to the internet for health related information; A comprehensive range of information leaflets that you can browse or take away; Information on local and national support groups (including BME support groups); Assistance in accessing services provided by other organisations e.g. Benefits Advice; Assistance in accessing other NHS services e.g. Complementary Therapies, Psychology; Free up to date information on cancer and palliative conditions to patients, carers and their families; supporting them throughout their journey. Cancer or Palliative patients who require on-going support can be referred to our Outreach Support Officers Naheed Razzaq and Sharon White. Offers: One to one personal support, home visits, hospital visits, accompanied hospital appointments or treatments; To enable patients, their carers and families to express their emotions and needs in a supportive environment; Language support in English, Guajarati, Urdu, Hindi, and Punjabi (Interpreters can be booked for other languages); To ensure patients, their carers and families receive equal access to information taking into account patients’ social, spiritual, cultural and ethnic needs; To provide practical information and support to patients, their carers and families to help reduce the fear and uncertainty of living with cancer or a palliative condition.

We offer:

  • Cancer information materials
  • Cancer information materials in other languages
  • Home visiting
  • Hospital visiting
  • Information
  • Internet use available
  • Written resources in other languages
  • Outreach
  • Signposting to other services
  • Opening times:

    Monday to Friday 9.00am to 5.00pm

Find out more:

More about Macmillan Information Centres