A day in the life of Alison

Alison heads up our Energy Advice Team. Supported by npower, they offer advice and help source funding for people living with cancer who are struggling to keep warm.

People living with cancer spend on average an extra £177 a year on energy bills because the side effects of treatment can make you feel the cold more. We’ve been working with npower for over 12 years to help people keep warm without the worry.

If we can remove one anxiety, we've made a difference

'You need patience, resilience and a calm and empathetic telephone manner. Our callers are often concerned, or even panicking, over how they will pay their energy and water bills. We will help them reduce and manage outgoings.'

I do a lot of work with npower

'We operate a partnership scheme whereby npower customers in either active treatment or the terminal phase of cancer can have their energy bills capped at no more than 10% of their income for two years. That’s been worth £4 million to our callers since 2010. We also support people who use other energy providers.'

I've got a great team

'We helped with a big Macmillan and npower campaign earlier in the year to raise awareness of the partnership and the energy advice and support we offer. They’ve also just been given a recognition award.'

Working at Macmillan is very full-on and busy

'It’s a different organisation from any other I’ve ever worked in. One of the things I love about Macmillan is its fantastic reputation. You can actually have some influence and get things changed – that’s amazing.'

It's a cliché isn't it...

'The best bit of my job is when I’ve made a difference to people who are going through such a rough time. We do get some lovely comments from people to say how much we’ve helped.'

Find out more about our Energy Advice Team and npower's Macmillan Fund >


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